Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Beware! I found the car my son had been wanting for college at this dealership. I live four hours away so I spoke to a salesperson on Friday and asked for so I found the car my son had been wanting for college at this dealership. I live four hours away so I spoke to a salesperson on Friday and asked for someone to call me back while standing with the car so I could ask some specific questions. When they did, I specifically asked if there was any visible damage to the car explaining that since I lived so far away I'd have to take him at his word. He said there was none. The Carfax was clean also. Upon arriving on Saturday, my son and I quickly noticed the extensive hail damage to the hood, roof, and rear deck lid...one particular dent was on a top corner of the hood and actually had paint damage. Nowhere in the online post for this car was there any mention of hail damage. While very angrily speaking with a sales manager and the customer service manager discussing possible solutions to the issue, I received word from them that the car had suddenly been sold. After driving four hours back home, I checked the website on Monday to see if the car was still listed and it was. I called to ask if the car was still available and a salesperson called me back to say that it was indeed still available...once again never mentioning the hail damage. This kind of behavior is unacceptable, and I would think that Mr. Rick Hendrick would be very displeased that his employees would be this deceitful. I would not recommend doing business with ANY Hendrick auto dealership...especially this one. More

Fue un servicio EXELENTE te ayudan mucho para que puedas obtener un auto un trato muy amable y concientes de mis necesidades. Gracias a Carlos Santiago por tanta paciencia y amabilidad obtener un auto un trato muy amable y concientes de mis necesidades. Gracias a Carlos Santiago por tanta paciencia y amabilidad More

Service, service service Always a great experience at Hendrick’s service dept. never feel like I’m being pressured into service I dont need but still feel as if the advisor is Always a great experience at Hendrick’s service dept. never feel like I’m being pressured into service I dont need but still feel as if the advisor is proactive in keeping my vehicle running in top shape. More

Amazing! They were very helpful and helped me in every considerate way possible. Would recommend to anyone looking for a nice truck! Erick was an amazing help! They were very helpful and helped me in every considerate way possible. Would recommend to anyone looking for a nice truck! Erick was an amazing help! More

Customer service Great customer!! I will definitely come back and refer my friends. Heather was awesome and efficient. The parts department guys was very nice as well Great customer!! I will definitely come back and refer my friends. Heather was awesome and efficient. The parts department guys was very nice as well More

Change tires Steven Ferreira was very friendly and professional. I will definitely come back there for future car purchases and service. I loved my new tires. Grea Steven Ferreira was very friendly and professional. I will definitely come back there for future car purchases and service. I loved my new tires. Great experience. More

New vehicle purchase Ranisha went to all lengths to get me a vehicle ,we test drove several,and she brought several to me so I didnt have to go outside in cold,,she did al Ranisha went to all lengths to get me a vehicle ,we test drove several,and she brought several to me so I didnt have to go outside in cold,,she did all the leg and she stayed there late with me until I was in the vehicle ,then she showed me all the neat features of the vehicle ,recommendable young lady More

Friendly people, old fashioned sales tactics! Everyone was very helpful, and ultimately pretty flexible in what turned out to be a pretty long negotiation as compared to a recent experience buyin Everyone was very helpful, and ultimately pretty flexible in what turned out to be a pretty long negotiation as compared to a recent experience buying a new car at another dealership. If you like that sort of thing you'll be right at home here! If not, come armed with offers from other dealerships. More

Service advisor, Heather Heather was so great, she made sure that my car was taken care of and made sure that it was ready in a timely manner! Heather was so great, she made sure that my car was taken care of and made sure that it was ready in a timely manner! More

Heather provide great assistance Heather provided a way of financing over $3000 of the $5700 bill with no interest that allowed me to do the repair without creating an extreme strain Heather provided a way of financing over $3000 of the $5700 bill with no interest that allowed me to do the repair without creating an extreme strain on our finance. She kept us updated on the repair More