Rick Hendrick Chrysler Dodge Jeep RAM Duluth

I scheduled an appointment for a slow leak. Got there and was met by Ped Noori. He was so xxxx bent on giving me an oil change that he wasn't even listening to what I was saying. Victor, a very Got there and was met by Ped Noori. He was so xxxx bent on giving me an oil change that he wasn't even listening to what I was saying. Victor, a very professional service advisor, walked over to assist me by taking me to the assistant service manager, Matt Otis. After explaining to Matt that I was not there for an oil change, I needed someone to check the slow leak, he got on his back and looked under my car and informed me that he would not drive it until it was checked out. He further explained that I would have to leave my car and that he had no rentals available but I could get shuttled to the nearest Enterprise where I'd get the rental and upon returning the vehicle, he would reimburse me for it. When Victor pulled the car around to shuttle me to Enterprise, I and my companion sat in the back. Matt Otis came to the car and sat in the passenger seat and proceeded to tell us that he didn't like that I had "words" with Ped and a female service advisor. We explained to him that Victor was the professional advisor who brought me to meet with him, so he deescalated the situation. Matt kept saying that he'd like to part ways now instead of getting a bad review. We pleaded our case (of sorts) because I thought that was bad for business being that I bought this vehicle from this dealership, but he eventually let Victor drop us off at Enterprise. I kept the rental from Friday, December 6, 2024, to Monday, December 9, 2024. I only drove it from Enterprise to my home and only added 7 miles to the car. When I returned to Rick Hendrick, Matt had an employee pull my car around and handed me my keys. He tried explaining that he "worded" the repair to where Dodge would cover it. After Enterprise emailed me the final receipt on December 9th, I forwarded it to Matt and also left a voicemail stating that I sent it to him. I heard nothing from him so I did the same thing on Saturday, December 14, 2024. I then made a mental note to call him again on Monday, December 16, 2024. He wasn't answering my calls so I searched for other numbers for Rick Hendrick. I got through to service personnel and explained what was going on and he told me that Matt Otis was not there (time was 9:17 a.m.). He went further to tell me that Matt was running late because he had to drop off his kids. Huh? Why do I need to know what this man is doing before reporting to work?? I asked him for his name and wouldn't you know it. His name was Ped! The unprofessional service advisor I encountered on December 6th. I was then able to chat with an associate online and I explained to her what's going on and she informed me that a manager would be with me as soon as possible. Forward the time to 9:38 a.m., Matt Otis called me. He was basically telling me that "he did me a favor" by not charging me for anything they repaired and that he did not have the authority to reimburse me. WHAT?! He ended up giving me a customer service number and I informed him that I was coming to give the dealership a review. He said, "As I expected you would. Even after all that I done for you." Again, WHAT?! I purchased this 2023 Dodge Charger ScatPack from this dealership on December 29, 2023. Everything on my car is still under warranty, so what favor did you do, sir??! I left him to his thoughts, called the customer service number, spoked to Brithney, gave her all the deets and she assured me that I will be getting an email with my case number to send in the documents necessary for reimbursement. I received it and I've submitted the original work order from Rick Hendrick and the Enterprise receipt. My palms are pressed for a positive outcome. We shall see. More

Justin woods is amazing. He went above and beyond for me. I love my new ram truck. He has the best customer service ever. I highly recommend him to anyone. He went above and beyond for me. I love my new ram truck. He has the best customer service ever. I highly recommend him to anyone. More

John and Camar were Incredibly helpful and efficient! This was easiest car purchase that I have ever made—thanks to these two! Dealership has a very comfortable, welcoming atmosphere! Great selection! This was easiest car purchase that I have ever made—thanks to these two! Dealership has a very comfortable, welcoming atmosphere! Great selection! More

Awesome experience! Highly recommend to anyone looking to trade. 10 out of 10! Quick, hassle free! Thank you! Highly recommend to anyone looking to trade. 10 out of 10! Quick, hassle free! Thank you! More

Arrived at 9:15 am and about to leave before noon in new vehicle. This is experience was hassle free and we will recommend to everyone. vehicle. This is experience was hassle free and we will recommend to everyone. More

My sales person William Hawthorn and the finance manag Jarvis Bryant made this buying process for me so incredibly easy hats off to this team and hats off to Joe in service who was a complete professional Jarvis Bryant made this buying process for me so incredibly easy hats off to this team and hats off to Joe in service who was a complete professional while helping me with additional needs I had.. 5 stars to these guys More

Ms. Heather was awesome with getting me set up with the service that I had performed on my truck. Being it was my first time at this dealership she also gave me the lay of the land and made it I was comfor service that I had performed on my truck. Being it was my first time at this dealership she also gave me the lay of the land and made it I was comfortable and had me in and out. She was fun and energetic considering it was super early in the morning. Ms. Heather reassured me that there are still people that provide good customer service!!!!! More

Great experience, fun time and got a car out of it. I am super satisfied I am super satisfied More

A Stellar Car-Buying Experience at Rick Hendrick Chrysler Dodge Jeep RAM Duluth We entered Rick Hendrick Duluth with no intention of buying a car, but left with a fantastic Tacoma. The dealership boasts a Dodge Jeep RAM Duluth We entered Rick Hendrick Duluth with no intention of buying a car, but left with a fantastic Tacoma. The dealership boasts a diverse inventory and provides exceptional customer service. From the moment we arrived, we were warmly greeted by the friendly and knowledgeable Ezra Poole and his first assistant, Felipe. His positive attitude and expertise made the entire process smooth and enjoyable. Ezra's ability to understand our needs and guide us through the buying process was truly impressive. When the exact Tacoma we wanted was located at the Rick Hendrick Toyota dealership in Sandy Springs, Ezra and the team went above and beyond by accompanying us to the other dealership to ensure we could see the vehicle firsthand. The trade-in process was equally seamless, with a surprisingly generous offer for our old car. The Tacoma itself was in pristine condition, exceeding our expectations in every way. Once we returned to the Duluth dealership, Ezra has us sit down with his second assistant, Gerardo Hernandez who expertly guided us through the contract signing process. He patiently explained each detail, ensuring we fully understood all terms and conditions. His knowledge of the additional packages offered by the dealership was also invaluable. Overall, our experience at Rick Hendrick’s Duluth was nothing short of phenomenal. The team’s professionalism, expertise, efficiency, and confidence made the entire process a pleasure. We are thrilled with our new truck and will undoubtedly return for future automotive needs. Without hesitation, we wholeheartedly recommend this dealership to anyone seeking a top-notch car-buying experience. -Luis & Martha. More

Left dealership with Assumption they had my financing arranged with my bank on 29 Oct 2024, today apparently it's financed through Ally.. never again with Hendrick dealership! Now I have to go a refina arranged with my bank on 29 Oct 2024, today apparently it's financed through Ally.. never again with Hendrick dealership! Now I have to go a refinance as soon as possible! More