Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
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The service department is mismanaged and needs a complete overhaul. We were told to bring our Jeep in just a week after we bought it on a Saturday for them to look at a leaking window. Even though they kn overhaul. We were told to bring our Jeep in just a week after we bought it on a Saturday for them to look at a leaking window. Even though they knew the person wouldn’t be there till Wednesday. However he didn’t show up at all. But were we notified? No. No communication at all unless we called. So, we waited till the following week. Only to find that the person came and left without fixing our issue because they needed to have someone sign off on it. They emailed me a link at 3:30 p.m. on the now 2 and 1/2 weeks they had it. No one bothered to call me, text me or anything to let me know I needed to check my email for something. Only after WE called for the 20th time now we were told they couldn’t fix my Jeep because I didn’t see the email (which I don’t have email on my phone only my computer at home and I’m not on it all day.). I’d NEVER EVER recommend this dealership because of the service department to anyone. More
I recently had the pleasure of visiting Rick hendricks and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly sales advisor Ric and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly sales advisor Richie B. Today was one of those days where magical things happen that you don’t expect . I walked in trying to find the right car for my family and I & he didn’t just sell me a car , he listened to me and every thing I wanted in a car , he was patient and very kind and very professional! He worked with me through out the whole process and not once left me alone waiting long periods of times like other sales man would , was not only knowledgeable but also took the time to address all my questions and concerns which is a plus one in the auto industry. What impressed me the most was the transparency and honesty exhibited throughout the process. Richie kept me informed every step of the way, explaining details and providing different options and also went above and beyond for me . I’m grateful and if I could buy five more cars, I will choose Richie to be my sales advisor again . I recommend you look for him when you go to Rick Hendrick Chrysler Dodge Jeep RAM Duluth!!! More
Exelente servicio y atención por parte del departamento de ventas y finanzas. Esta es la tercera vez que compro vehículo nuevo y estoy muy satisfecho de ventas y finanzas. Esta es la tercera vez que compro vehículo nuevo y estoy muy satisfecho More
My salesman Travis was very courteous and professional from the time I entered to the time I left. He was very knowledgeable about the car I was buying. from the time I entered to the time I left. He was very knowledgeable about the car I was buying. More
Overall staff, especially the finance manager, CEO, and sales teams, are very helpful, good price, and quality RAM. I'm highly recommending Hendrick Dealership. sales teams, are very helpful, good price, and quality RAM. I'm highly recommending Hendrick Dealership. More
I received great service from MONTAE Williams. He’s the best service advisor at this location. And only reason I continue to visit to service my car. MONTAE WILLIAMS IS AWESOME He’s the best service advisor at this location. And only reason I continue to visit to service my car. MONTAE WILLIAMS IS AWESOME More
Jordon was great. Listened to what type of vehicle I was looking for. He payed attention to details and choose the perfect car for me to look at. Listened to what type of vehicle I was looking for. He payed attention to details and choose the perfect car for me to look at. More