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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,571 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,571 reviews

September 01, 2021

Service went smoothly. It seems that the cost of different services has gone up. Wish that customers were made aware of these price increases before having service done. More

by JRSIMMONS72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

Very friendly and attentive to need. Aleshia (may be spelling her name wrong, sorry if so) was awesome. Got me in quickly, walked me into the waiting room, and was almost spot on with the time estimate. More

by Noah M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

Eric is great. Very friendly and easy to work with. I appreciate his help every time I come in for service. Give him a raise. More

by 12345678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE OSTROVICH, Steve Ostrovich, Danny Whang, Eric Chavez
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

Excelente atención por parte de la vendedora el financista excelente trato! Lograron lo que nadie había logrado! Muchas gracias por la excelente atención y trato! More

by JMGUTIERREZ739
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joselyn, Todd Reed, Allan Magallanes, Felipe Ortiz, Matt Mazza
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

Service it’s really bad , it took 1 week for diagnostic on my van , now it’s not working it’s worse , it take forever More

by Chopan_a5113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Chavez
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 01, 2021

Angel Lecia serviced my needs at Hendrick and he was on point, very professional and walked me through the entire process. When faced with a dilemma during the process, the entire team went out of their wa More

by MARIONCARNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ostrovich, Allan Magallanes, Mark Jorsling, Angel Licea, Donny Wilson
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

I went to this dealership as they had the vehicle model with the options I was looking for. The sale was a no-brainer. What followed afterwards was an absolute mess with the Finance team, missing paperwork More

by AA.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bailey Jenkins, STEVE OSTROVICH, Taylor Stewart
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 01, 2021

Came in with an emergency and had no appointment. It was raining out and my driver side window just stopped working and would not roll back up. They checked to see if they had the part and there was only o More

by nstray72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 01, 2021

Very unkind. The service man didn't explain. So I was very upset the service still not set up yet I have worries right now More

by k1golfac
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Otis
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 01, 2021

Eric and Matt in Service did an AMAZING job with servicing me vehicle and taking care of my oil change in a really fast and timely manner. I will continue to go to them for all of my service More

by Roberto_Peace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Otis, Eric Chavez
Sep 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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