Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Friendly staff, quick service, communication with customer is poor. I went in and purchased a used vehicle and the salesman told me the car would be ready on Monday because the service dept needed t customer is poor. I went in and purchased a used vehicle and the salesman told me the car would be ready on Monday because the service dept needed to change the oil and wash it. Monday came only for me to get there and find out that the service department was waiting on parts that needed to be replaced on the car. I was told what needed to be replaced or what was wrong with the car even after I asked. I didn't make a big deal about it and the dealership did give me a loaner car. I kept the loaner car for 2 weeks before I called and asked when my car would be ready. There were no updates on the status of my car during that time, I received my car 4 days later. After realizing my temp tag was due to expire in 15 days I reached out to my salesperson and asked about my tag. I was then notified that I needed to go to my local tag office and pick it up. No problem at all. I went to my tag office only to find out that the title work on my car isn't complete and my temp tag expires in 6 days. The lack of communication left me really unsatisfied. More

Multiple online deals were not honored. Some of the staff was friendly, but most that we dealt with I would never buy from again or recommend them to friends/family. Very disappointed with Some of the staff was friendly, but most that we dealt with I would never buy from again or recommend them to friends/family. Very disappointed with the communication of the custom build pricing and when deals were being honored. There was a deal at the time we came in that we werent eligible for that because we "had" to take whatever deal was on when the vehicle came in, but couldnt take that deal either because the custom builds already had a price. This included 90 day payment terms, 1,000 off any jeep (when we bought), and then $500 off any vehicle that is currently running. This was manipulative and decieving. Prior to meeting with the finance manager, we were quoted an interest rate and we had to catch the much higher one in the terms before signing. The whole process was very sketchy and I would never recommend someone use this dealership. More

I had a very enjoyable experience with the Rick Hendrick CDJR in Duluth. Would recommend for those looking to purchase a vehicle. CDJR in Duluth. Would recommend for those looking to purchase a vehicle. More

Great car buying experience. Sharon and the sales team worked hard to help us go through the process and find a car that worked great for us. Sharon and the sales team worked hard to help us go through the process and find a car that worked great for us. More

Me and my family always come to shop here. Won’t be going anywhere else. I love the people here. Won’t be going anywhere else. I love the people here. More

Sidney Gault showed me the greatest experience I’ve ever had at a dealership. I definitely recommend going to see him. He’ll make sure to take care of you through out the whole buying process. had at a dealership. I definitely recommend going to see him. He’ll make sure to take care of you through out the whole buying process. More

Thanks for helping with the loan and helping finding the car I needed for my family car I needed for my family More

Great service Rashad was awesome will get next car with them for sure thank you them for sure thank you More

We are so satisfied with our brand new car, welcome atmosphere and so supportive stuff. atmosphere and so supportive stuff. More

excellent job top to bottom. Very easy transaction they listened and helped us get a nice car from out of state Very easy transaction they listened and helped us get a nice car from out of state More