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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,571 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,571 reviews

September 14, 2021

Took weeks longer to receive our vehicle than promised and it needs to go back to dealership to have the rest of the amenities installed that were supposed to be done prior to delivery More

by Bjf8876
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kneico Daniels
Sep 24, 2021 -

Bjf8876 responded

There is no need for future discussion. We have our vehicle and a refund for the accessories not installed prior to delivery. I would take a long hard look at your customer service. We were very happy on the day of purchase but then spent weeks getting bombarded with review requests while getting delayed and run around by your associates. Not exactly a recipe for success. We will likely be purchasing our next vehicle at another dealership.

September 13, 2021

Seem to go the extra step to ensure a pleasant experience. Definitely a team effort! More

by RJN18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Hester, Donny Wilson
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help in the future!

September 13, 2021

Bought a Jeep Gladiator and was extremely pleased at how they handled me and the information that was given. Great experience working with Josie. More

by SHEEPHERDER59
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help in the future!

September 13, 2021

Helpful and informative, our sales rep responsive, not high pressure, I will recommend to others More

by Visiblemanarts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashad Tarr, Mark Jorsling
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help in the future!

September 13, 2021

Everyone was very pleasant and nice. Would buy from here again. They will go out of there way to get you in the vehicle you want. More

by jffrjackson1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE OSTROVICH, Erick Nunez, Nick Singh, Taylor Stewart, Lance Chapin
Sep 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help in the future!

September 12, 2021

I had to buy the oil outside the dealer because there they don't have. the rest ok. Thanks. I don't have any more comments. More

by DAVID.M33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Licea, Eric Chavez
Sep 15, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

September 12, 2021

Erick was very friendly and practiced social distancing while getting the job done. He greeted me and always acknowledged me when I was waiting. A+ service More

by saulkamala435@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Sep 15, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 11, 2021

They do not have the tire that I need to change with the warranty. They do not have the oil that my truck uses and the option is that I buy it, I have a guarantee, I do not have to buy it More

by M.on.wheels21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Chavez
Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 11, 2021

Bien , nada excelente oh que resalte del servicio ( solo fue cambio de aceite ) igual que los servicios pasados NO hicieron la rotación de las llantas… ni hablar tendré que pagar en TIRE PLUS para que lo ha More

by YOUNGLLC01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Sep 15, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

September 11, 2021

Great customer service and timely updates and service! I’m very happy with service I have received after my purchase of my Jeep Renegade. Thank you More

by TQUINN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Sep 15, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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