Rick Hendrick Chrysler Dodge Jeep RAM Duluth

It would be great if you washed and vacuumed the automobiles after every service. It would make me as a customer feel more appreciative of your company and show to me that you are appreciative of automobiles after every service. It would make me as a customer feel more appreciative of your company and show to me that you are appreciative of me. I don’t get outstanding service, I could at least get that small gesture after all the money I’ve given you. There’s really nothing to keep me coming back as a customer. No perks. No nothing. You only get what you pay for minus the, smiles and attention we get when purchasing. I see unfriendly staff that show their love of their job openly to most. I paid about $2,000 less for my Jeep than I did my Lexus. I feel like I should have paid $20,000 less for my Jeep. If I went in with a complaint about my Lexus, they AT LEAST pretended to care. This dealership lies to me. The more I type, the more uncomfortable I get, so I will stop now More

Very professional and courteous service advisor. Only one small miscommunication on the fees. 1/2 I’ll take responsibility. I’d suggest when presenting a ticket for signature the service rep give a quick run small miscommunication on the fees. 1/2 I’ll take responsibility. I’d suggest when presenting a ticket for signature the service rep give a quick rundown of tasks and associated fees. More

It was good customer service and they did a good job for my car thanks my car thanks More

Finding a fun new Jeep 4xe was great and working with Janice made it even better. She was professional, honest and reliable as we worked through the process. Janice made it even better. She was professional, honest and reliable as we worked through the process. More

Great polite service. Aleshia was wonderful. One concern I have is that I was told by the scheduler that this service would take 1-2 hours. I have a special needs child so I decided to arrange care and stay I have is that I was told by the scheduler that this service would take 1-2 hours. I have a special needs child so I decided to arrange care and stay at the dealership. When I arrived I was told 2-2 1/2 hours and actually I was there from 1:45 until 5:15. Customers need to know the actual time to expect and 3 1/2 hours is entirely to long for a service. Thanks Wendy More

Took my jeep to get serviced for the first time and when I came to pick it up, they had to jump it because it was completely dead. I have had it for a year and a half and never had an issues with the batter I came to pick it up, they had to jump it because it was completely dead. I have had it for a year and a half and never had an issues with the battery. They told me to drive it around so it can recharge. I had to jump my car for the next 4 days until I finally took it back in the shop to get it checked out. They told me my car battery was old and had to get a new one. When I tried explaining to 3 different people that this wasn’t my fault and it had been working fine before I had dropped it off which their response to my concern was that “batteries can lose power in a light switch” They quoted me $200 for the battery and then offered to take the labor fee off. My car ended up dying there so I had to buy the new battery. They didn’t take ownership of their bad service and only helped me after I complained to three different people. Never going back again. Eric was the only one that had any sympathy to my situation but was out of his hands so then what’s the point of having managers if they can’t do anything either. More

Purchased vehicle Labor Day, received the vehicle Wednesday the 8th of September 2021 and salesman was suppose to call my daughter to install parts that were negotiated when purchased. Till this day, Wednesday the 8th of September 2021 and salesman was suppose to call my daughter to install parts that were negotiated when purchased. Till this day, she has not received a call for the parts status and service installation. This is really disappointing, which seems that dealer got its money and did not fulfilled what was promised on the purchase. Feels like customers are not important. :( More

The dealership was clean and comfortable. Jeff was amazing. I recommend Jeff and his team to anyone I know. amazing. I recommend Jeff and his team to anyone I know. More

Nice and professional employees. Fast service., great service. Good day, good day good day. Be safe everyone. service. Good day, good day good day. Be safe everyone. More

Eric is phenomenal at his job. Eric got my Jeep in for service and called me the same day to pick up the vehicle. Great job to all at Rick Hendrick Chrysler Dodge Jeep Duluth, GA. service and called me the same day to pick up the vehicle. Great job to all at Rick Hendrick Chrysler Dodge Jeep Duluth, GA. More