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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

Overview
Reviews
Vehicles
4.6
6,571 Reviews
Call Dealership (678) 369-6704
View Awards

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,571 reviews

September 26, 2021

Engine light came on September 24th and I got an diagnostic on car and not sure why the engine light problem did not show it? More

by servantofgod3377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Report | Print
Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

Sep 28, 2021 -

servantofgod3377 responded

Hey I found out the oil do not show on diagnostics test and I guess my car was not looked at for any oil leaks since test results showed an oil pressure sensor needed

September 26, 2021

Excellent customer service and flexibility. Willing to work with my terms and timeframe. My wife was happy with her new vehicle. More

by j_hillmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Nunez, Donny Wilson, Janice Curry, Matt Otis
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Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 25, 2021

Service was great. Communicated clearly and got work done quickly. Only complaint is I paid for an alignment and my car is still pulling heavily to the right More

by JRC30004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reese
Report | Print
Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 25, 2021

Great overall experience with Eric Chavez! Found him to be very knowledgeable, patient, and willing to answer all my questions. More

by igonzales820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Report | Print
Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

Sep 28, 2021 -

igonzales820 responded

Best service for your Jeep in Metro Atlanta!

September 25, 2021

Eric, the service advisor was always friendly and professional with me even though I had to wait a bit. More

by OtisJ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Report | Print
Sep 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 24, 2021

Follow up with customer if car is not ready it took to long to fix the car More

by josephmerriweather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Report | Print
Sep 25, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 24, 2021

Very clean Service Area. Service Rep, very friendly. Didn't try to over sale. When Service was completed checked out right away. More

by plee3175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember service Representative he was outstanding
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Sep 25, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

September 24, 2021

Would never recommend. Terrible experience. Every reason I hate car salesmen and car dealerships was summed up in one visit. More

by EBAYGUY2015
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Justin Woods
Report | Print
Oct 10, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 24, 2021

Time isn’t considered at this dealership when dealing with customers. Had to come in and redo Financial paper work twice More

by randonfeaster
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kneico Daniels
Report | Print
Oct 10, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

September 23, 2021

Everyone was very helpful from the moment we came in. Brandon helped us find the car we bought and Matthew helped us with the financing. Both were very knowledgeable and helpful answering any and all que More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Magallanes, Matt Mazza, Brandon Hawthorne
Report | Print
Sep 25, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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