Rick Hendrick Chrysler Dodge Jeep RAM Duluth

I went in to replace the fuel filters on my 2018 Ram 2500 and The check engine light turned on after work was done and The check engine light turned on after work was done More

I scheduled an appointment for Tuesday at 11:30. I was told it would take 24-48 hours to diagnose my vehicle. The verbiage should have been it would take 24-48 hours or longer to even look at your vehicle told it would take 24-48 hours to diagnose my vehicle. The verbiage should have been it would take 24-48 hours or longer to even look at your vehicle. My serviced provider never contacted me. I kept calling her for updates and when she went home my calls kept getting routed to her voicemail. Everyone that i spoke to at the dealership told me something different. After 24-hours Aleshia told me there were 5 cars ahead of me. I talk to Lamont and he told me to keep checking back for loaner vehicles because they return back at different times. He was nice he told me keep calling to check; there's no such thing as calling to much. I called the next morning and another guy said they only have 5 fleet vehicles in rotation and there would not be another for days. I asked him if they started on my jeep and he told me there were now 8 cars ahead of me, and that they have 50 cars waiting to be looked at. Not sure where the 3 magically appeared in front of me. I decided to go pick up my jeep because as a woman i felt like i was getting told anything at that point. I understand the shortage of workers but when i bring my vehicle in don't promise 24-48 hours and after 48 hours still no one has even diagnosed what's wrong with my vehicle. I got to the dealership asked for the service manager, of course "he's out until Monday". Matt told me there was now 1 car ahead of me. I was going to wait for the 1 car ahead of me but at that point i didn't feel comfortable leaving my car because I got the run around so much already. Communication goes a long way guys. More

Service is welcoming and took my truck in coming in without a appointment and price was fair! without a appointment and price was fair! More

My service advisor was fantastic. She kept me updated throughout my whole experience. Would definitely keep coming back!!! throughout my whole experience. Would definitely keep coming back!!! More

Aleshia Kincade was my Service Advisor and she was very friendly and helpful. She was very informative about the service I received and made sure I was taken care of in a timely manner. friendly and helpful. She was very informative about the service I received and made sure I was taken care of in a timely manner. More

Great salesman but awful customer service dept. Customer service guy Taylor hung the phone up in my face. Wrong car color was put on my registration paperwork which is a prob with the tax commissioners offi service guy Taylor hung the phone up in my face. Wrong car color was put on my registration paperwork which is a prob with the tax commissioners office More

This dealership was very well organized and their customer experience was absolutely fantastic! I would definitely recommend them! customer experience was absolutely fantastic! I would definitely recommend them! More

Bought a 2016 R Bighorn and prior to completing the deal, the staff went above and beyond to help us with our trade in and paperwork. We originally had picked another truck but it didn't pass inspection, and the staff went above and beyond to help us with our trade in and paperwork. We originally had picked another truck but it didn't pass inspection, and Rick Hendrick/Duluth went above and beyond to help find another truck and speed up the deal without any hassle. If your looking to buy a vehicle check out Rick Hendrick/Duluth first, you won't be disappointed More

Had a great experience At Rick Hendricks Chrysler Dodge Jeep Ram Duluth . Straight and to the point, under an hour to sign paperwork and walk out with a new car .I'm loving the new ride. Thanks guys! Jeep Ram Duluth . Straight and to the point, under an hour to sign paperwork and walk out with a new car .I'm loving the new ride. Thanks guys! More

The services was great, but the oil life meter was not reset and the seat and floor cover were left in the vehicle. reset and the seat and floor cover were left in the vehicle. More