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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,572 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,572 reviews

July 10, 2025

Unfortunately, my 2022 Pacifica had some major issues and was with Hendrick for almost a month. My assigned service advisor, Heather Kratky, was fantastic. She was great and very helpful every step of the wa More

by drew76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Kratky
July 10, 2025

Was having repeated issues on one of my Ram’s tires. Came to the service center and Lamont got me right. Service was EXCELLENT! More

by Norris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montae Williams
June 28, 2025

Thank you Matt Otis for stepping in to correct the issues I was having with the customer service I was receiving with my 2018 Acura RDX!!! You called me yesterday, listened to my concerns and started making More

by Santrecia
Recommend Dealer
Yes
Employees Worked With
Matt Otis
Jul 01, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for giving our team the opportunity to correct any mistakes and make it right. We always want our customers leaving feeling listened to and better than you did when you arrived. We truly appreciate you allowing us the chance to show you the Rick Hendrick CDJR experience!

June 28, 2025

This is our second vehicle that we acquired from Dodge with the salesperson, Josie. She demonstrated exceptional knowledge in addressing our inquiries regarding the car. We are super happy with her custom More

by Duyan.martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOSIE
Jul 01, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Congratulations on your new car! We appreciate you returning to work with Josie and the rest of the team!

June 27, 2025

Not pleased with the customer service from Jerome (Jay) Reese. I brought my car in for a popping noise on May 7th, and had to keep calling to get an update on my car. I was finally told what was going on w More

by Santrecia
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Reese
Jul 02, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

It is never our intention to cause undue stress. We truly apologize for the quality of experience and wish to avoid these incidents and do better in the future. We appreciate the feedback and will look into the details to see where we can adjust and strive to maintain our standards going forward. If there's anything we can do to help improve upon your experience, please don't hesitate to reach out: Michaela.Newton@HendrickAuto.com

May 01, 2025

My service advisor is Christefer G. & I wanted to take the time to say how grateful I am for him. I have a fantastic experience working with him. incredibly helpful, always keeping me i More

by DinaFanzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christefer G.
May 06, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you for taking the time to let us know which team members are going the extra mile! Come see Chris and the rest of the team next time. Until then, drive safe!

April 24, 2025

Josie was so attentive to all the details of my purchase that she was able to keep me from making a bad choice on a vehicle. With her help I was able to get a vehicle that offered so much more than I was ex More

by leobermudezt56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOSIae
Apr 26, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Excellent choice! Thank you so much for taking the time to let us know which team members keep knocking it out of the park. Josie will be here when you're ready for the next one and until then, drive safe!

March 28, 2025

Wait time met my expectations and I was able to find space to work and setup my laptop and monitor. More

by em2dotcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montae Williams
Apr 04, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We're glad to know we were able to make your wait a comfortable one. Thank you for your review!

March 27, 2025

Had a great experience with Camar Haynes Was very knowledgeable about the vehicles he was showing me and honestly had a great experience. If you’re in the market for a vehicle come see Camar he’ll ma More

by YurielR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camar Haynes
Mar 28, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you for your review! We're excited to see that Camar gave you the Rick Hendrick CDJR experience!

March 27, 2025

Camar and David are so kind and helpful and they were so easy to work with, thanks again guys! Loving the Jeep More

by Carol_gardiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camar Haynes, David Marquez
Mar 28, 2025 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Congratulations on the new car Carol! Thank you for letting us know which team members are continuing to make the customer experience the best it can be and welcome to the Jeep family!

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