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Rick Hendrick Chevrolet of Buford

Buford, GA

4.9
2,275 Reviews

4490 S Lee St

Buford, GA

30518

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Showing 2,275 reviews

August 07, 2018

New Equinox Purchase on 8/5/18 - Great Experience Just bought a new Equinox on Sunday. It was a long day, but our salesperson, Calandra, was awesome, and we were able to get the deal we wanted at the More

by melanielamberson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Asbury, Calandra Lewis
August 07, 2018

Oil Change Was offered free car wash. But it couldn’t have been washed because the same dirt that I saw on my rear driver panel was still there. So I thought may More

by heard_eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bieler
August 07, 2018

Happy Camper!! I took my Traverse for service because of the recall letter I received. The Austin Anesen was thorough in explaining the needs of my vehicle and maint More

by maldoraharper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt West
August 06, 2018

Oil Change I was in and out in no time and the customer service was excellent and he was very friendly. They changed my oil, checked my tires and washed my car. More

by RBLAKELY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Andersen
August 06, 2018

My rick hendrick experiance My experience at rick Hendrick Chevrolet was awesome my sales person calandra Lewis was great she got a deal done for that no one could thank you cala More

by JARRETTMCAUDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calandra Lewis
August 05, 2018

I love everything not the prices I love everything the people its really friendly and they do good job and all of that its a 10 but i did not like that thry give one price they said t More

by YENI.T01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach thomas, zaal
August 05, 2018

3rd regular service Always top notch service by Cameron L. Done on time and always courteous. He is knowledgeable and very detailed. I will be back again in 5000 miles. More

by WARDLEONARD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Leonard
August 04, 2018

My 2017 Nissan Altima My experience was pleasant. Everyone was knowledgeable and courteous. I will definitely recommend this dealership to my family, coworkers and friend More

by RASHLEY75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taneika Griffin, Matt West
August 04, 2018

Don’t Waste Your Time. My experience was terrible. I called on Tues/Wed of one week to schedule an appointment for a transmission issue. He scheduled it the following Monday More

by ALLISON.CONKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept Manager: Christian I think & Austin Andreson
Aug 06, 2018 -

Rick Hendrick Chevrolet of Buford responded

We apologize the vehicle you purchased preowned from Carvana experienced service concerns so soon from the purchase date, we understand that in itself is a very frustrating thing to go through. As a Nationally Recognized top “Dealer of the Year“ Chevrolet Dealer, we strive for an excellent experience for all of our guests. The award is largely based on satisfaction surveys received from our customers, and it is clear that we didn’t hit that expectation in your experience with us. We absolutely strive to give appointments priority, and understand the frustration when it may seem like that is not the case. We apologize that we were backed up in Transmission repairs. As one of the largest Chevrolet Dealers in the region, many local Fleet Companies and customers bring their vehicles to us specifically for transmission repair because of our Top Rated Technicians, and unfortunately there is no doubt that it did take longer than originally anticipated not knowing what you will find on every vehicle. Our records also indicate warranty covered the majority of your repair, with the alignment requested to be the only part that was not covered.. please let us know if there was a billing error so that we can look into this asap. We appreciate your feedback as it helps us get better and we will strive to do better for our guests moving forward and hope that we can earn your business again in the future. Thank you for being so understanding.

August 04, 2018

Great Service We just purchased a new 2018 Silverado. The purchase process was very easy. Jessica P. helped us determine the right package for us. Would come bac More

by ESTHEREBAXTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESSICA Petty, Taneika Griffin
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