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Rick Hendrick Chevrolet of Buford

Buford, GA

4.9
2,292 Reviews

4490 S Lee St

Buford, GA

30518

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Showing 2,292 reviews

June 20, 2020

Matt helped me figure out exactly who I needed to talk to and helped me set up my vehicle even though he had never met with me before. He was super informative and I will definitely purchase my next vehicle More

by Benjones05
Recommend Dealer
Yes
Employees Worked With
Matt Messer
Jun 22, 2020 -

Rick Hendrick Chevrolet of Buford responded

Benjones05, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 14, 2020

Lauren Williams is a amazing sales Person and Matt ,zeb. And jimmy helped with any question and all four are amazing staff . Will recommend my friends More

by Chrisbianchi05
Recommend Dealer
Yes
Employees Worked With
Zeb Frady
Jun 15, 2020 -

Rick Hendrick Chevrolet of Buford responded

Chrisbianchi05, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 14, 2020

Excellent customer service from Zaria Ford! I went in looking with 2 other friends, not even really looking for a car, and we got paired with a brand new girl who had been there only about 3 wee More

by Dylan Vanderford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaria Ford
Jun 15, 2020 -

Rick Hendrick Chevrolet of Buford responded

Dylan Vanderford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet of Buford. Please don't hesitate to reach out to us if there's anything more we can do!

June 13, 2020

Our salesman Jimmy Humes-Fairley worked hard to put us in our new vehicle! His patience, knowledge, and especially his kindness went a long way! Thanks so much! More

by Lisa V
Recommend Dealer
Yes
Employees Worked With
Jimmy Humes-Fairely
June 12, 2020

Ryan helped me a lot with finding the right car and starting it up ! I recommend Ryan to every customer who walks through the door and is eager to buy something new or used !!! Best Rick Hendrick out t More

by Christine
Recommend Dealer
Yes
Employees Worked With
Ryan Deaton
June 02, 2020

A great group of guys really work hard to get me approved my credit was really sucky was it a 475 they had one vehicle just for me it was a Chevy Trax and it was a rental car with 2499 miles they work with m More

by Kristilynn158
Recommend Dealer
Yes
Employees Worked With
Claudio Taveras
Jun 03, 2020 -

Rick Hendrick Chevrolet of Buford responded

Kristilynn158, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 01, 2020

Casey was very friendly & helpful. He went out of his way to find us what we wanted. No pressure sales either. Will definitely be back. More

by Candy_lee25
Recommend Dealer
Yes
Employees Worked With
Casey Propes, Zeb Frady
Jun 03, 2020 -

Rick Hendrick Chevrolet of Buford responded

Candy_lee25, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet of Buford. We can't wait to see you again, have a great day.

May 31, 2020

Casey Propes was awesome! He was very laid back and sweet! I would definitely buy from him again! He made me feel welcomed and not pressured into buying anyone! I would recommend Casey! More

by jojomarie2013
Recommend Dealer
Yes
Employees Worked With
Casey Propes
Jun 03, 2020 -

Rick Hendrick Chevrolet of Buford responded

Jojomarie2013, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 29, 2020

Bait and switch I worked with a couple of gentlemen. We looked at inventory on their computer together, and found a Traverse and we came to an agreement. One of the More

by DS
Recommend Dealer
No
Employees Worked With
I don't want anyone to be fired. I'm going to assume this is the way they are trained so I'm not mentioning names. They know who they are.
Jun 02, 2020 -

Rick Hendrick Chevrolet of Buford responded

Ds, it's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to our Customer Relations Manager, Tiffany Pendley at (678) 745-2500 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Jun 02, 2020 -

DS responded

I emailed another individual who reached out to me and have not heard from her. If you'd like to restore my confidence, then make it right by allowing me to purchase STOCK #: 19682 at the price we had agreed upon for the vehicle I was going to purchase. They are the same age, both Traverses, etc, but the one I'm still willing to purchase has 8k MORE miles than the one we had agreed upon.

May 18, 2020

On Wednesday we called and made a deposit on a 2018 Camaro with 3600 miles on it. We were to finalize and fly down to get the car. After about 10 calls Thursday and Friday (all with promises of a ret More

by Rkrambeer
Recommend Dealer
No
Employees Worked With
Gio, Patrick, SEVERAL OTHERS
May 20, 2020 -

Rick Hendrick Chevrolet of Buford responded

Rkrambeer, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

May 20, 2020 -

Rkrambeer responded

Unfortunately you can’t make it better when you sold the specific car that I placed a deposit on for purchase. If your employees would have just picked up the phone or called back and said “I’m sorry “we made a mistake” this would be a whole different conversation. Clearly none of those employees care about customer service or your dealer reputation as a whole.

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