Rick Hendrick Chevrolet

Great job! The service I received at Rick Hendrick was fantastic. They were friendly, thoughtful, and quick to get me what I was looking for. I love the reminder The service I received at Rick Hendrick was fantastic. They were friendly, thoughtful, and quick to get me what I was looking for. I love the reminders they send- they are not too much or too often, but they remind me "it's time for an oil change". I need that in my busy life! More

An Enjoyable Sales Experience I was referred to Ernie Ouzts at Rick Hendrick Chevrolet when I decided to trade in my 2011 Corvette for a new one. I had already configured my new on I was referred to Ernie Ouzts at Rick Hendrick Chevrolet when I decided to trade in my 2011 Corvette for a new one. I had already configured my new one through the Corvette configuration tool on the Chevrolet Corvette website and found that they didn't have the one that I wanted. I contacted Ernie with my specs and my expectations for the price and trade in and he got back to me within a couple of hours that he had found my car for me. I highly recommend that anyone looking to buy a car should do their homework and research the pricing through an independent source such as KBB.com. A couple of days later I met with Ernie and within 2 hours we had completed the deal including all of the paperwork and I picked up my new car 2 days later. Ernie was thoroughly knowledgeable of the Corvette and went over all of the features and the differences from my old one. Normally people look at the car buying experience as something comparable to a visit to the dentist but Ernie and the entire staff at Rick Hendrick made this an enjoyable experience. I would highly recommend Ernie Ouzts, More

Talk to Ernie! I'm on my 3rd truck with Ernie Ouzts helping me with every purchase. I cannot be more happy with his customer service and assistance with each transac I'm on my 3rd truck with Ernie Ouzts helping me with every purchase. I cannot be more happy with his customer service and assistance with each transaction. I highly recommend Ernie as your salesperson. More

Les Rogers is the guy you want your daughter to buy from! I was looking for a Tahoe to replace an older car and I have found that the salesman can make the difference between a good experience and a nightmare I was looking for a Tahoe to replace an older car and I have found that the salesman can make the difference between a good experience and a nightmare. Les Rogers is experienced, knowledgeable and very direct. I got a better deal than I expected with a better equipped Tahoe than I expected to buy. That knowledge and experience, with no beating around the bush made the entire transaction smooth, quick and painless. I feel completely comfortable sending my daughter to see Les when she is ready for her college car. More

Awesome!! I have done buisness with Les Rogers on many occasions and everytime its just the best experience. Will be back as long as les is there I have done buisness with Les Rogers on many occasions and everytime its just the best experience. Will be back as long as les is there More

Fantastic customer service! Courteous and great communication! CJ listened to me, and catered to my every need! An absolute joy to do business with! I'll be going back to Rick H Courteous and great communication! CJ listened to me, and catered to my every need! An absolute joy to do business with! I'll be going back to Rick Hendrick Chevy for my next purchase! More

just a bad dealer They have screwed me for the last time had my car for 2 months for a simple fix and gave it back broke. I fixed it myself in 5 Min. Drove to NJ to buy They have screwed me for the last time had my car for 2 months for a simple fix and gave it back broke. I fixed it myself in 5 Min. Drove to NJ to buy my new Corvette and will use one of the other Charleston dealers for service. Perhaps Hendrick is just to big to give a xxxx but I will not help support poor service and terrible attitudes. LoL they don't even list the 2 clowns I have been dealing with for 10 plus years More

Great Teamwork Friendly, accommodating, great teamwork by the whole team that I worked with during my purchase. They earned my business. I was looking for a 'type' o Friendly, accommodating, great teamwork by the whole team that I worked with during my purchase. They earned my business. I was looking for a 'type' of vehicle, brand was the least important factor; while diesel, four wheel drive, navigation, leather, price, mileage, color took precedence. I was dealing with more than 15 dealerships across the southeast, Rick Hendrick Chevrolet was able to bring in a truck that met all my criteria and stayed within my budget, along with giving top dollar for my trade in. After driving Fords for the last 20+ years, I. bought a 2015 Chevrolet 2500HD, thanks for making me a Chevy man! More

Excellent Experience!!!! I want to take a moment and thank the Team at Rick Hendrick Chevrolet in Charleston. They all worked together to help us find the perfect vehicle for I want to take a moment and thank the Team at Rick Hendrick Chevrolet in Charleston. They all worked together to help us find the perfect vehicle for our budget. No pressure, just fast friendly service. Kudos to all! More

Worst car buying experience I have ever had! My fiancée and I were in the market for a new or certified Suburban. I searched for a few weeks, and read everything that I could to find exactly what My fiancée and I were in the market for a new or certified Suburban. I searched for a few weeks, and read everything that I could to find exactly what we wanted in our new SUV. After weeks of searching, I located on that was on Rick Hendricks web site. I have heard good things about the dealership, So I decided to contact them and set up an appointment to see what kind of deal that we could make. This was the perfect SUV, from the exterior to the interior, to all of the options that it had. From doing all of my homework, we knew exactly what we wanted. I submitted their form, and someone from the internet sales team contacted me, and set up the appointment, She was very pleasant to talk with, which was a good start. The next day I we arrived at the dealer about 15 minutes early, and was seated promptly, and one of the several managers that we would end up dealing with sat down, introduced himself, (I don't remember his name, and we did not receive business cards from anyone) that portion was pleasant as well. We were then assigned a sales lady, who seemed to be very nice at first, although she had very little knowledge and wouldn't even talk about the SUV that we had initially came in to discuss. Finally I told her that at the moment I was only interested in discussing the vehicle that I found online. She finally agreed to entertain my topic, and since the SUV was at another dealership in North Carolina, she said she had to see if it was still available. She said they could not get ahold of the dealership, and they would keep trying. After an hour and a half of her telling us that they were still checking, and trying to force a different new Suburban on us, I waited until she left, I called the dealership myself, and was told that I was still available. She was not very happy about this, and said she would again be right back. She went back into the locked office, and came back within 10 min and said they were able to verify that they still had it. I said great, let talk prices! She quickly got a manager, and I was told that they could not budge at all on the price since it was at a different Rick Hendricks dealership, but again they could make me a screaming deal on a brand new one. I replied, well lets see what you can do with my trade in, since they did not have exactly what I wanted at their dealership, that was brand new. I knew exactly what the fair market trade in value was on my vehicle, because I had checked it prior to going in. I had a mint condition 2013 sports car that the trade in was just over 25K, they came back and told me that they could only give me 19K for it, which was lower than the poor condition trade in value (keep in mind that my car still smells like a new car, has never seen the rain, and only has 14k miles on it) I rejected their offer, and they went back into the office to talk and laugh a bit more, then came back and told me that they could give me 20K for it. I again rejected it. This has now been almost 3 hours in the dealership. Then again with the new SUV, I was exhausted from playing the game, so I finally broke and said let me see what you have. They said they have one that met the color and trim requirements, so I said ok, let see what the price would be. They first told me that it would cost just over 66K, but that they could do better, since it was a “red tag” vehicle from Chevrolet. Red tag is when they offer incentives. They then cam e back and said that they could do it for 64k, I naturally said lets see if we could do any better, they came back again and said that they could come down to just over 61K, and that they could offer me 22K for my trade in. seeing that that was starting to become a pretty good deal, I told them I would like to look at the vehicle. We waited for another 20-30 min for them to bring the SUV up. Before the SUV was pulled up, one of the manager came back in and said that he just found out that this was a demo vehicle, and they would probably be able to offer me more for my trade to make up for it, ok, this sounded even better, especially since he said it would only have 200-300 miles on it. I wasn’t super excited about it being a demo, but I haven’t looked at it yet, so I could not form an opinion just yet. At this point even know it was a demo we were getting pretty excited that we would be going home with a new vehicle that night. This is where it really went downhill… we went out to look at it and at first sight it was very dirty which was ok, after all it does sit on a lot that is outside. She first remote started the Suburban and explained that feature to us, then opened the back… it was in terrible shape, worse than any new or demo vehicle that have ever seen. I never even let my personal vehicle get this dirty. Trying my best to look past it, I continued to look at the vehicle. The plastic in the back area had scratches all over it, there was a few dents in the back right quarter panel, and a couple other areas, a scratch that went almost the full distance of the back door and onto the quarter panel. The carpet was full of stains, it looked like bags of chips exploded all over in the SUV, it smelled like it had been smoked in, the back pumper was pushed out on the driver’s side, and it had 5560 mile on it. And this is what they were trying to sell me as a new SUV… now being pretty upset, I went back inside, and asked to speak to the general manager (Rudy Carter) he came up to me and I tried to explain the situation, and he said he knew all about the condition of the vehicle, however he said there was only a scratch in it that he would have to take to the body shop and get repaired. He swore that the carpet was not stained, and there were no dents in it. I asked him to come outside and look at the condition of the vehicle that they were trying to sell me as new. He refused, and told me that it was his wife’s car for a few months, and that they each get one every 90 days, as long as they don't put more than 6K miles on it, and it never gets titled, so it was still new. However, I know that if it has over a certain amount of damage, they can no longer sell it as new, which I knew this one would be over. Even after this, they were still trying to sell this to me, I told him that if the inside and outside looks like this, I would have no idea how the motor had been treated for its most important few thousand miles. He looked us straight in the face and sarcastically told us that his wife drives it like a race car, and that she had it floored everywhere she went. Being more irritated, he then explained that they have 5 kids, and she put that may miles on it within 2 months taking the kids to sporting events. Now is where it really went south. This day happened to be on veterans day, and they were fully aware that I was a disabled veteran, as I disclosed that at the beginning. He then asked me to what I did for a living, and I told him that I negotiate contracts, and purchases material for my company. He then told me that he was amazing at his job, and that I must be terrible at mine. Taken back that he just actually insulted me (the general manager of this dealer ship) I paused for a minute with no speech. He then put his hand out and asked me to shake his hand so we could leave as friends. I told him that there was no way that I was going to shake his hand. My fiancée then went to get the papers that had a copy of our driver’s license on it, along with all of the other papers that had the information about our trade in car on it. After a few minutes they gave us the papers with our drivers licenses on it, but would not give papers back with our cars information on it. I demanded that they give it to us, she huffed, and went in a gave us one of them. I demanded to get the other one back, and they refused, I then asked that it be shredded in front of me, they again refused and told me they close at 8 and I could just stand there the whole time until they close. Being very upset at this point, I stood there for a second, and then left. I then contacted the regional manager the next day trying to get some sort of apology from the general manager. Well, he explained to me that this really just did not sound like that general manager, and that he was sent down there from the North Carolina location to fix this dealership. He said that Rudy had worked for him for 10 years. After that, I knew nothing was going to happen. He would not provide me with a resolution, and just said that he would talk to him. To top it off, I contacted the corporate office, and spoke to another gentlemen. I was supposed to be contacted back within 1-2 days, that was a week ago now, and have still to be contacted. I plan on fully disclosing this dealer and their actions to sell a vehicle in that condition. More