Rick Hendrick Chevrolet

Purchased a car to be shipped, but it had already been sold On 12/29/2019 This dealership sold us a 2019 Toyota RAV4 with 1118 miles on the sheet, a 1 owner carfax with no wrecks in an LXE trim. We signed On 12/29/2019 This dealership sold us a 2019 Toyota RAV4 with 1118 miles on the sheet, a 1 owner carfax with no wrecks in an LXE trim. We signed the bill of sale, after agreeing on a price, and proceed to wait nearly 3 hours for their finance guys to get to us. We signed away the trade, purchased their bumper to bumper package. We closed in the finance office and got the USB burned with the documents shook hands and was pledged that the vehicle would be waiting for us on the lot as early as 12/31/19. These guys didn't so as call the sister dealership to hold the SUV or check to see if it was actually available despite my attempts to give them a stock number as early as 12:33PM to Dave "Allen" Kelly which I have an email receipt of the outbound email with the requested stock number, VIN, Mileage, and listed price. Mr. Kelly handed us off to another sales person when we arrived who arguably did a fine job of selling the vehicle. Sad for him which is why his name isn't on this list. Even the Finance guy was affable and helpful so same situation. My fiancee is a Probate lawyer in the community, On 12/30 we were called in the middle of our work day. She while in an appointment with a Client only to be told that the vehicle had been sold the same night we purchased it because of "Miscommunication" I called them back and spoke to Aaron, who is not listed under here but is said to be a sales manager. Who has not handled this well at all. Note that We have excellent credit, and they not only bungled this up but in their effort to "make this right" they offered us a vehicle with 30k miles and a collision on it's Carfax report... which was insulting considering the quality of vehicle we had purchased originally. They asked to continue looking and I told them to contact me rather than my bride as she is in court tomorrow and will not be reachable and I am in construction and will be able to handle this for her till she gets out. Told them we would be in to pick up a loaner vehicle as she is driving my personal 4x4 work truck to work in heels and a suit and that isn't going to fly. She is in tears after this whole affair and I stay up till midnight scouring the Hendrick Auto Preowned site to find something comparable. which I do manage to find a listed model in a different color same trim, same year with 3000+ miles that will get the job done and she will agree to. Case closed. I save the info and send it out to the dealer after 0800 the next day from my work phone. 12/31 9:41 AM Despite my call to the dealership with the information, and a reminder to call me as she's in court I get a text that they called her anyways while she's working. I call him back and ask him to use my work number. So I can hear him clearly without standing in the cold outside my company's office space. Which he can't seem to manage calling my cell 3 times to tell me our secretary told him I wasn't in the office. Which is frankly news to me as my Tundra is in my parking space and I'm at my desk. Irritated, I have to run outside to be able to hear him accurately. Aaron informs me that the number is no longer in their system and it must have sold the day before. I explicitly tell Aaron he needs to have our down payment, a voided copy of the paperwork for the contract in hand and our Trade in ready for pickup within the next 3 hours. I would not recommend this dealership to anyone. The customer service is fine as long as you don't expect to actually buy the car you signed on the line for. They have wasted our time which is valuable indeed as both an attorney and a Construction project manager, they have clearly not delivered on their contract we signed, and have failed to properly follow through on making this "right" We have resolved to just buy a 2020 from the competitor. Rick Hendrick himself should be ashamed of the behavior of this particular store in this moment. More

Great service My wife and I were about to head back home when our Equinox started acting up. After being towed to Rick Hendricks Chevrolet on Savannah Hwy, we were My wife and I were about to head back home when our Equinox started acting up. After being towed to Rick Hendricks Chevrolet on Savannah Hwy, we were checked in promptly by Jesse McCall. Since we were travelers she pushed us to front of line. Within few hours they checked car and made sure its safe for 5 hour drive back to Atlanta. It was one of the best service experiences I have ever had. Strongly recommend RH Chevy. More

They have a buyer for life! I appreciate the time Mr. Adkinson spent with me. My last car was bought 15 years ago. So, quite naturally, I was nervous. Mr. Adkinson calmed all of I appreciate the time Mr. Adkinson spent with me. My last car was bought 15 years ago. So, quite naturally, I was nervous. Mr. Adkinson calmed all of my fears. I am proud to be a Chevrolet owner and proud to tell everybody about the great deal I received. More

Great dealership - they go above and beyond Great deal from a great dealership and team. This is my 3rd vehicle I've purchased from Rick Hendrick Chevrolet. They've known that we were looking Great deal from a great dealership and team. This is my 3rd vehicle I've purchased from Rick Hendrick Chevrolet. They've known that we were looking for a Chevy Traverse for well over a year now. As soon as one popped up that was a great deal, Nouzar gave me a call, and we are now the proud owners of a super sweet Chevy Traverse Redline edition. Not too many of those driving around town. They were reasonable on price and bent over backwards for us to make the deal and ensure we were satisfied. They even held on to it long enough for my wife to test drive other inferior vehicles (of course they knew we'd be back!!!) Can't say enough great things about RH Chevy. They are my go-to dealership. I've finally got my wife in a chevy so now we will just go to RH for all our vehicle needs. Thanks guys for another great experience! More

Misinformation and wasting my time I purchased a used Chevy Spark from 'another dealer' and needed to get a back up key. Unfortunately with the new transponder keys you can't get them m I purchased a used Chevy Spark from 'another dealer' and needed to get a back up key. Unfortunately with the new transponder keys you can't get them made at a regular key center. So I called Hendrick and talked to two separate people (I didn't have the VIN number the first call.) I was told I needed proof of ownership and a photo ID to get a key made. I took my lunch time to visit the dealer only to be told that my sales receipt was not proof of ownership because it was from another dealer. They also said an insurance card would work, but I just got the car and don't have that yet. Sorry I didn't get the woman's name who was behind the counter, but I'm sure it's not her fault. Just following the rules, right? It would have been super helpful to get that information on the call prior to wasting my time. Now I have to head over there again and use another lunch break. Oh, cost of a key for the car - over $100. Quite a racket they have going. Update: On my return visit they did cut the key for free because of the inconvenience, so I've updated the rating. Normal key cutting fee is $25, so in the end my cost was 75. Still ridiculous for a key, but what are you going to do? they got you by the short curlies. You can order a key online and hope they will cut it for you and only charge the cutting fee, but that's a crap shoot. As I stated earlier, standard lock shops can't cut these type keys (or so I was told by the person behind the counter at Lowes) More

Awesome experience!! Nouzar is awesome!!! He greated us with as soon as we walked in and never once came across as pushy. He really helped us and explained the whole proce Nouzar is awesome!!! He greated us with as soon as we walked in and never once came across as pushy. He really helped us and explained the whole process to us as we were first time car buyers. He made sure we knew everything about our new camaro when it was delivered to us. ASK FOR NOZE!!! He really made this an experience to remember! More

Bought my new Equinox over the phone. Great deal Called the dealership and got a great deal over the phone. Completed everything online and they even brought the vehicle to me. Tony Holmes and Nouzar Called the dealership and got a great deal over the phone. Completed everything online and they even brought the vehicle to me. Tony Holmes and Nouzar made this the best buying experience ever. More