Rick Hendrick Chevrolet

Great experience and service! This is the only dealership we buy our cars. Les Rogers has helped with many of our vehicle purchases. Don Demuth was very efficient with the paper This is the only dealership we buy our cars. Les Rogers has helped with many of our vehicle purchases. Don Demuth was very efficient with the paperwork. Wayne Goss is the only one we leave our cars with for service. Best dealership and service department in Charleston! They make us feel like family. More

Star of the showroom: Dale Rowland Light of the internet Abyss: Alan Kelly Soothing Finance Guru: Deepak Rathore If I could start my review with just a few words to communicate how my experience was at Abyss: Alan Kelly Soothing Finance Guru: Deepak Rathore If I could start my review with just a few words to communicate how my experience was at RHC, it would be: It felt like coming home. And for me, that is a big thing. I started my car buying journey almost 2 months ago, and I was not happy about it either. I was reluctant and sad that my van of 16 years was finally unable to carry me and my family where we needed to go reliably. I visited 10 different dealerships. Drove about 2-3 SUVs at each one. And had a horrible anxiety inducing experience at Toyota... So I really was not looking forward to trying again. I am a 100% disabled vet, I needed some things in my new vehicle for those disabilities, and I suffer from crowd anxiety and general anxiety as part of my PTSD. With all the new tech in cars these days I was suitably freaked out. Some tech was good, the things I needed, like heated seats and lumbar support, and towing for my scooter lift. Some things really scared me to have in a car because I didn't understand them, like lane keep assist. I felt as though I was about to purchase a futuristic 007 car where all buttons were red and if I pressed them, I would either eject or ruin the car. Seriously, I'm not going to lie, it was scary for me, especially thinking the car would take over and I won't be in control. My first encounter with an employee was over email. I had general questions I really wanted answers to, and Alan Kelly answered each with poise and kindness in his communication with me. It was one of the main reasons I decided to try the Rick Hendrick dealership first instead of going to the two other Chevy dealerships in the area. But when I walked in to Rick Hendrick Chevrolet on Thursday January 12, it was like the dealership was made to calm. It was quiet, and soothing. Then I met Dale. Dale was honestly the first salesman who put me at ease by explaining, IN DETAIL, what each technology did. And that was before I even told him the car I was interested in. It soothed my anxiety level to where I could breathe and actually made me feel excited about test driving the cars I was there for. He brought them around for me, sat with me and went through things so I feel comfortable driving with the tech, and did not make me drive it alone. He made me feel like family. Some of the best rapport building I have ever seen. I considered myself a difficult customer, mainly because I really wasn't sure what I wanted, other than a few features, and that I love the vehicle. But, Dale was kind, he was not pushy, he was patient and gave the information I needed to feel safe and comfortable. That's something family does. And I appreciated it so much. I did fall in love with a beautiful 2023 Traverse I have now named Chevolina. And no I'm not kidding. My other fear was soothed by the fiance manager Deepak. Working with other finance people at other dealers left me full of anxiety and tremors that took days to get rid of. But working with Deepak was honestly like going to a spa. He was calming and nice and soothing. I already had financing through my credit union, but he worked hard to get me a better rate and that was amazing. He never got frustrated with me, or upset or angry. It was a breath of fresh air. I don't think I can say enough about the people who worked with me on Thursday. Stress usually has a major impact on some of my disabilities, making it take a few days to recuperate after being out all day and having a stressful time. But honestly, since my time there was stress free, I didn't take long to recover from my time out. And that is a huge bonus. So thanks Dale, Deepak and Alan! You made my experience wonderful. More

We had a great experience with this dealership. Jason Kube was extremely responsive to our initial request. He immediately took videos of the vehicles we were interested in and sent them to us prio Jason Kube was extremely responsive to our initial request. He immediately took videos of the vehicles we were interested in and sent them to us prior to our appointment. He was able to answer all of our questions and get us into the vehicle we wanted at the price point we were looking for. Highly recommend! More

Great people, Mr Ian Kozak assisted us through entire process. He was very courteous, knowledgeable and answered all our questions. We purchased a 2023 Tahoe on 1/9/2023. I highly recommend this dealers process. He was very courteous, knowledgeable and answered all our questions. We purchased a 2023 Tahoe on 1/9/2023. I highly recommend this dealership. More

We were treated with kindness and respect throughout the process. Alan and his team were knowledgeable and willing in answering our questions, and made sure that we were satisfied every step of the way. I w process. Alan and his team were knowledgeable and willing in answering our questions, and made sure that we were satisfied every step of the way. I would happily purchase from him and Hendricks again. More

Dale and nic sales manager Fantastic Truck incredible my 5 th vehicle from Hendrick Team Finance dept excellent also Thx all my 5 th vehicle from Hendrick Team Finance dept excellent also Thx all More

We bought out 2nd car from Logan Inmon at Rick Hendrick chevy. Logan was awesome An understood where we wanted our payments. He was very courteous An knowledgeable! WE we would definitely recommend him!! chevy. Logan was awesome An understood where we wanted our payments. He was very courteous An knowledgeable! WE we would definitely recommend him!! More

My sales associate, Kenny Brady, was wonderful. He was knowledgeable and kind. He did not rush me and was more than patient with all my questions I was Trading in my 2014 suburban for a 2023 Trav He was knowledgeable and kind. He did not rush me and was more than patient with all my questions I was Trading in my 2014 suburban for a 2023 Traverse which is a whole different world when it comes to technology. I would highly recommend him. More

Many thanks to Carmella Nowak , she made shopping at Hendrick Chevrolet a smooth and easy 5 star experience ! Hendrick Chevrolet a smooth and easy 5 star experience ! More

Worked with Jeremiah Freeman in Sales back in April, picked up new C8 last week. Very good experience. Jeremiah is a true "car enthusiast" and listened to all my concerns. Had many conversations in t picked up new C8 last week. Very good experience. Jeremiah is a true "car enthusiast" and listened to all my concerns. Had many conversations in the months prior to delivery. He always made himself available and truly cared about the Car and wanted everything to work out perfectly as it did. Love the Car...! More