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Rick Hendrick Chevrolet
Charleston, SC
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,062 reviews
October 10, 2013
After having to wait over 2 hour for an oil change and tire rotation, I finally got out of the place, but the service tech Wayne called me later that afternoon apologizing for what had happened, you don't tire rotation, I finally got out of the place, but the service tech Wayne called me later that afternoon apologizing for what had happened, you don't get that at many places, but I appreciated what he did. I will definitely be back. More
by tmkrsk01
Employees Worked With
Wayne
June 10, 2013
I was in the market for a used car on a fixed budget. I was approached by a customer service salesman named Wayne. Wayne greeted me politely enough however very curt also. There was never any friendlines was approached by a customer service salesman named Wayne. Wayne greeted me politely enough however very curt also. There was never any friendliness or overt caring for my situation from Wayne. We visited more than one of the lots and were told that my price point was too low and that I probably should raise my price to fit their selection. Finally we found a vehicle that fit my needs and my wallet. I test drove the car and I liked it well enough. We went back to the dealership, drew up some papers and I said I would get back to them. I decided to go with another vehicle. After I finished with the purchasing of my other vehicle it was past closing for Hendrick. Hendrick is closed on Sundays - so yet another time I did not want to call. Then on Monday morning I received a call from the salesman that was both rude and discourteous saying that I should have called no matter the time and then was promptly hung up on. The call was short, rude, snide, and scathing. I did not appreciate the tone or the implications of the call. VERY poor customer service in person and on the phone. I definitely won't be recommending this dealership to anyone. Stay away. More
by minganc
Employees Worked With
Wayne
June 03, 2013
On our way to Florida on I-95 SC ,our Chevy silverado experienced a problem and stop running. That was bad enough but we also had another problem. We were pulling our 35 ft camper on our way to Disney .b experienced a problem and stop running. That was bad enough but we also had another problem. We were pulling our 35 ft camper on our way to Disney .being broke down on a Saturday with no garage open is the worst. We call nationwide, explained our dilemma.they took about 30 minutes found a towing company that could transport the Chevy 3500 and the 35 ft camper at the same time. They also found Rick Hendricks Chevy in Charleston, SC 60 miles away opened and would service our vehicle and fix the problem. We were told to contact Wayne when we arrived. The towing service was great they transported 5 of us and two small dogs. Brad was so polite and professional. When we arrive at Rick Hendricks Chevy ,Wayne said, they put all travelers at the front of the line in the service department it is part of their policy to help travelers stranded. How many dealers do you find with the service department open on a Saturday afternoon. Mark, Wayne, Leon and the general manager went out of their way to make our whole family comfortable as they found and fixed the problem. They also made room on their lot for our camper. A couple of hour we were on the road. This is the greatest service we have ever received from a dealer.we received a text message and phone call hours later checking to see if we arrived safely and without incident. Needless to say at 2:00 am we arrived at Disney we sent message back telling them how grateful we are for their concerns. Thanks to all that made it possible, respectfully ( Jerry Greene) Candor, NC. More
by gjgreene
Employees Worked With
Wayne, Mark, Leon
March 28, 2013
Best experience we have had with any purchase. The staff was awesome and concerned with making sure we were very happy customers. They go above ad beyond their jobs also. I will and do recommend them to ev was awesome and concerned with making sure we were very happy customers. They go above ad beyond their jobs also. I will and do recommend them to everyone. More
by jodivernor
Employees Worked With
Floyd and Jamar, Jamar Frazier
December 08, 2012
I have had issues with the tires that Chevrolet installs on the their Chevrolet Corvette Grand Sports.These tires are installed at the assembly plant.They are the Goodyear Supercar Runflats.I have had 3 tir on the their Chevrolet Corvette Grand Sports.These tires are installed at the assembly plant.They are the Goodyear Supercar Runflats.I have had 3 tires replaced and the car has only 12k miles on it.Had it not been for the excellent service team at Rick Hendricks-I would have had to pay between $1600 and $1800 to have them replaced.The Hendricks team contacted Goodyear Tires and "went to bat" for me and the tires were replaced.The Hendricks Team also addressed several other issues and the car was like new when my wife picked it up.When my wife picked it up it was washed and waxed,as well as completely filled with fuel(premium fuel,that is) !!! I work as a pharmacist and do not have the time to worry about my vehicle due to a very demanding schedule (and crazy hours). I first used Hendricks on my new 2009 Corvette-same great service.Now I live in Murrells Inlet,SC and drive my 2011 Corvette Grand Sport all the way to Charleston (and back) only because I know I can trust Mr. Costner and Ms. O'Brien to handle all problems from A to Z. I want to also mention that I am a very hard to please customer....not something I'm proud of.In light of this,I have always been treated with kindness and respect-regardless of how "grumpy or tired" I have been.I would like to thank Mr. Costner and Ms. O'Brien for their patience shown to me at those times. I highly recommend this dealership to everyone-regardless of what make automobile they drive. Thanks alot!!!! More
by drustyb1
Employees Worked With
Service Director,Chris Costner and Service Writer,Terry O'Brien
October 03, 2012
Allen Brown was very knowledgeable and helpful when it came to finding the right car for my husband and I. He had excellent customer service and we had his undivided attention while he was assisting us. I came to finding the right car for my husband and I. He had excellent customer service and we had his undivided attention while he was assisting us. I am greatful that he was able to find the perfect car for us and till this day we love it! Allen is very professional at what he does and we will absolutley come back to see him the next time we are interested in purchasing a car! More
by tylin1230
Employees Worked With
Allen Brown, Allen Brown
July 07, 2012
I'm a Navy guy and I wanted to buy a car at another location and made clear that I had to still line up financing. They told me that I could line up financing on my own and that any paperwork I signed location and made clear that I had to still line up financing. They told me that I could line up financing on my own and that any paperwork I signed would not be binding until I take delivery. I left too late to go to the bank to line up that financing, so I went the next day to the bank. The bank said I need a co-signer and my wife was not satisfactory; therefore, a co-signer was not available. I contacted another bank—no luck. I let the dealer know that I could not get the car. Now, they're telling me that I have a binding deal on the car. I can't tell if they're lying now or before, but either way they lied. They're threatening to call my Commanding Officer if I don't figure out financing. This sort of high-pressure sales is unacceptable. Stay away. More
by Jayhawker018
Employees Worked With
several, including managers and finance
June 25, 2012
My problem started after my 7 hr trip to Rick Hendrick to buy a 2001 chevy silverado 3500 duramax.When i arrived they had the truck right out front.Jamar came out and greeted me. We started the truck to take buy a 2001 chevy silverado 3500 duramax.When i arrived they had the truck right out front.Jamar came out and greeted me. We started the truck to take it for a ride,right away i noticed smoke coming from the tailpipe.Jamar assured me that i would clear up by the time we got home,because they put a additive to the fuel.Well after another 7 hrs on the road and it still was smoking.Oh i forgot the winshield was broken but they paid me for that.I called the next day and of course could not get a hold of anyone,never saw a dealership that dont answer the phone 80% of the time.Finally after 3 days i spoke with Jamar and told him something was wrong and he had no answer for me but i’ll get back to you.I called everyday 5 times a day to no avail.When i took it to the chevy dealer by me,the told my extended warranty comp,That i needed 8 injectors 2 thermostats,valve cover gaskets,and ABS Module it was burned out. I was flat out lied too and feel they should fix my problems since obviously it was never given the 34 point inspection the claim to do.Where is the justice for the consumer? these dealers sell you unsafe vehicles and get away with it.So now i pay for a truck that i cant afford to have fixed 5,768.00.and paying a loan off for a truck i cant drive.My warranty company would not fix it cause they feel it was pre exiting which i dont blame them at all.Rick hendrick should go to jail for Robbing the consumer. Oh but who would take care of NASCAR. Rick Hendrick SHAME ON YOU!!!!! Dudley Ewald. on June20th 2012 Floyd Sirico Internet sales Mgr called me and told me they wanted to make it right but i would have to drive it to them. I said no problem.He asked me to Fax my repair estimate that Bill holt chevy in canton GA. I faxed it right away and waited until June 29th 2012 i called Floyd Sirico and he told me this guy Bill was working on it but i did not look like they were going to make it right. Why would you call me and say you are going to fix my truck and then dont even call me to tell me you changed your mind, i had to call them,If i dont here from them by July 9th 2012 i will take my case further. More
by bklynboy511
Employees Worked With
Internet sales Mgr Floyd.Salesman Jamar Fraiser
April 26, 2012
On Tuesday afternoon, April 17, 2012, my husband took his 2006 Silverado to The service department at Rick Hendrick Chevrolet in Charleston. He told them he needed to have his transmission serviced and told 2006 Silverado to The service department at Rick Hendrick Chevrolet in Charleston. He told them he needed to have his transmission serviced and told the service department that the hot transmission light had come on once and a couple of times the transmission had jumped. Finally, on Thursday 4:30pm April 19, 2012 we heard back from them with an estimate of $4,900. This was to put in a brand new transmission, battery, Fix a stearing shaft that was making a noise. My husband was in shock but told them to do the work. He told me about it and I told him to call them back and stop the work on the truck that we wanted to get a second opinion. He called them back at 5:00pm and got the service department's answering machine and left a message to not do any work on the truck and to call him. We never heard back from them. The next morning at 7:30am I called the service department and told them to stop any work they were doing on the truck that we were going to take it somewhere else. They told me at that time that the old transmission had already been taken out of the truck. I was also told the new transmission had been ordered and delivered. I told them to put the old transmission in the back of the truck and we would have it towed to another shop. I was told that we would have to pay for labor, 3 hours at $135.00 an hour and a warehouseing fee for having the new transmission ordered and delivered to their shop. The total was $600. They said they had spent 3 hours putting the scope on the transmission to find out what was wrong with it. I could not believe that they had ordered and received the new transmission since 4:30pm the previous day. Remember this was 7:30am the next morning, and we had called the previous day at 5:00pm and left a message to tell them not do the work on the truck. I asked to speak to the service manager and was put on hold for 30 min. and then was disconnected. I tried calling back several times and kept getting an answering machine that asked me to say the persons name I wanted to talk to and then I would get disconnected. I was frustrated. I finally spoke the the service manager who was condescending. I was also told that the old transmission had not been taken out of the truck. He said the would let me have the truck back for $450. He said that he was splitting the cost with me. I gave him my Credit Card number. They told us the truck would be ready to be towed after 12:00pm. The tow truck arrived at 12:30 he waited for one hour and the truck was still not released to him. They told him it would be ready at 4:30pm. He left and went back at 4:30pm. The tow truck driver called me to verify the truck he was to pick up. We finally got our truck towed to a different transmission shop. The end result that it cost us $3,200 for the work on the truck. The new shop put in a new battery for free and the noise that Rick Hendrix heard in the stearing shaft turned out to be two missing mounting bolts that connected the transmisson to the frame of the truck. Rick Hendrick was going to charge us $950 to correct the stearing shaft noise. We bought this truck from Rick Hendrix Chevrolet in Charleston and we also bought at 2011 Truck from them about 3 month ago. I will never do anymore business with this company. More
by prudencekeeney
Employees Worked With
Chris Costner, and Phil
January 05, 2012
I can't say enough good things about this dealership. I went in for advice, the next day I left with a new car. There was no pressure, no haggling, no pushing.....just a great price, at a great finance ra went in for advice, the next day I left with a new car. There was no pressure, no haggling, no pushing.....just a great price, at a great finance rate! I will definitely recommend and go back! Additionally, they gave out monopoly money for a toy auction to help out the needy for christmas. I was unable to attend but had found a woman who had no money to buy toys for her kids and had no vehicle to get there to bid on toys. I called them, and they used my monopoly money to buy toys for her children for christmas based on their ages and sex of the children! They were absolutely wonderful and I appreciated them taking the time out of their day to help this woman! More
by Brooke1972
Employees Worked With
allen brown, chad, joan, and curtis shelton
