Rick Hendrick Chevrolet

The Best Experience My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in Charlotte that were trying to get over on us, we decided to contact the dealership directly. On my first call I was referred to Allen Brown. We worked with Allen Brown, Jimmy Weeks and Jamar Frazier. Our car buying experience was the BEST we've ever had! (this includes when my husband worked for Ford Credit!) They did everything they could to go the extra mile. We purchased a used car and before they released the vehicle to us, there were a few small things that needed to be fixed. They gave us a very nice loaner car to drive back to Charlotte, then had our vehicle delivered to us by an employee that came to my job for drop off. Mr. Brown was in constant contact with us to ensure we were getting updates and followed up with us to ensure everything was to our liking. Without a doubt, we recommend others to check them out. I was so thankful, I had to get Mr. Brown a perfect cheesecake from The Cheesecake Factory for his perfect work! (sent back with the car delivery guy) More

the worst The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative st The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative stars would be appropriate. They have no clue about customer service (specifically the receptionist Shannon and the sales manager Curtis). I test drove a used vehicle today and within less than 5 minutes of driving, the gauge on the vehicle was glaring with a red light warning on the dash. The vehicle was quickly overheating. We pulled over on the side of the road and my dad the mechanic looked under the hood and detected that the water pump was shot in this vehicle. At 1:13 pm our salesman immediately called the dealership to pick us up. At 1:40 we were still stranded on the side of the road(after 6 calls and 2 text messages) and within minutes of the dealership. I took the salesman's cell phone and called the dealership myself in which Curtis(sales manager) told me they were sending someone, but needed to locate someone and a vehicle to pick us up. Are you kidding!?....a lot full of available employees when I left and a huge inventory of vehicles obviously that they could not sell...Really?....Anyone could have jumped in any vehicle and came to pick us up. Luckily a kind stranger felt we were not a threat and stopped and actually gave the three of us a ride back to the dealership. The manager said he sent two vehicles to pick us up, but they could not locate us(first and second driver got lost). We were stranded on the same route the dealer uses for customers to test drive cars...still scratching my head on that nonsense EXCUSE. All I received was a lame apology and pathetic excuses about the poor service provided which was total disrespect as a customer and complete "don't give a dang about our employees" since their salesman was stranded with us also. It is no wonder why there is so much inventory on that lot. It would be hard to sell cars with that type of service. THE WORST CUSTOMER SERVICE TO DATE!!!!!! OF COURSE I DID NOT CONSIDER PURCHASING ANYTHING ON THAT LOT. DEFINITELY NOT THE RICK HENDRICK EXPERIENCE I EXPECTED! More

Stand behind your 179 point inspection! My car less than 2 year old with less than 2000 miles has contaminated clutch fluids and they will not fix my car under warranty, nor can I get phone My car less than 2 year old with less than 2000 miles has contaminated clutch fluids and they will not fix my car under warranty, nor can I get phone call back about my car. I was told that when they inspect cars they do not check a use car to make sure that the correct fluids is in the car they only check to make sure that the fluids are full. Then I was told that the fluids got contaminated from dirt off the highway. My car hasn't had a oil change yet and your telling me that the clutch fluids and needed changing. Then i was told that with a 179 point inspection the sheet only says fluids and because it doesn't say clutch fluids and only say transmission fluids they are not responsible for check that. My question is if your not checking those fluids when someone purchase a certified used car with an 179 point inspection, then how in the xxxx are you inspecting your customers to check those fluids. As i read online I am noticing that, GM car is know to have that issue with the clutch in corvette and they have not acknowledge the problem. My car is still under warranty and i know the minute it went there they was going to find a reason to say i had to pay for my car to get fix. I really though that by getting a car from chevy i was getting a vehicle that was going to last a life time from solid people who stand behind their words. I would never purchase a car from any Rick Hendrick dealer ever in my life if I do not get someone to act like they care about me in my situation and understand my concerns. More

Numerous Purchases I have purchased mulitple purchases from Les Rogers. I refer to him as my "personal car sales guy" and refer him to all my family and family and frien I have purchased mulitple purchases from Les Rogers. I refer to him as my "personal car sales guy" and refer him to all my family and family and friends to him when they are looking to purchase a vehicle. More

2014 Camaro Bob Adkison and C.J. Got me an awesome deal on my 2014 Chevy Camaro. I Love it. I appreciate everything they did for me. Bob Adkison and C.J. Got me an awesome deal on my 2014 Chevy Camaro. I Love it. I appreciate everything they did for me. More

Service Wayne was very helpful and a pleasure to work with. He understood I was stressed that I had to bring my car in twice for service in the first two wee Wayne was very helpful and a pleasure to work with. He understood I was stressed that I had to bring my car in twice for service in the first two weeks of purchasing my car. More

Believer Went to the dealership hoping to trade in an old car. Never expected to walk out with two brand new 2014 vehicles. Allen, Brian, Jamar, and CJ did an Went to the dealership hoping to trade in an old car. Never expected to walk out with two brand new 2014 vehicles. Allen, Brian, Jamar, and CJ did an awesome job getting us into new reliable vehicles. They were friendly, professional, and knowledgeable. They truly made a believer out of me and my husband! I will definitely recommend this dealership to any and everyone! More

Trade in for New Vehicle I traded in my 2010 Silverado 1500 Extended Cab truck for a 2014 Silverado 1500 Crew Cab truck. I contacted the dealership through email, giving deta I traded in my 2010 Silverado 1500 Extended Cab truck for a 2014 Silverado 1500 Crew Cab truck. I contacted the dealership through email, giving details about what I was looking for, the price & payment range I wanted, & the trade in information I had. The 1st vehicle found wouldn't do & I explained why & replied that I would just wait a couple more months before doing a trade. Harrison Cutler, the sales man that I was emailing found the truck I purchased which turned out to be an even better deal than the 1st find, with more room & bigger engine. The appraisers & finance worked to get me a set of numbers to choose from & seeing my reaction, worked again to help me & were able to find a lender that actually saved me $3,000 on the total price. As a woman buying by herself, I felt no pressure or intimidation. More

New corvette Les Rogers was my sales rep and did an outstanding job demonstrating my new Covette Stingray. I will be pleased to recommend him you all my friends an Les Rogers was my sales rep and did an outstanding job demonstrating my new Covette Stingray. I will be pleased to recommend him you all my friends and family members. More

New Equinox LES ROGERS WAS MY SALES PERSON. HE WAS VERY POLITE AND KNOWLEDGEABLE. I WILL BE SENDING FRIENDS AND FAMILY TO SEE HIM. I'm looking forward to working LES ROGERS WAS MY SALES PERSON. HE WAS VERY POLITE AND KNOWLEDGEABLE. I WILL BE SENDING FRIENDS AND FAMILY TO SEE HIM. I'm looking forward to working with him again. More