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Rick Hendrick Chevrolet Naples
Naples, FL
1,238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,238 reviews
February 08, 2020
I made appointment to get an oil change at 8:30 on I made appointment to get an oil change at 8:30 on Friday morning I got there at 8:20 to 825 some like that I didn’t leave there and almost 9:45 Way I made appointment to get an oil change at 8:30 on Friday morning I got there at 8:20 to 825 some like that I didn’t leave there and almost 9:45 Way too long to have an oil change done the last time I was there it took two hours and 15 minutes so they are improving but there’s 30 minutes should be plenty for an oil change More
by DDONSS
Verified CustomerEmployees Worked With
Don’t know his name
February 08, 2020
Not good.. I brought the car in at 8:30 did not get a shuttle ride back to my shop until 10 went back at three and they never even started my car. I was asked to bring the car back the next day. shuttle ride back to my shop until 10 went back at three and they never even started my car. I was asked to bring the car back the next day. More
by maacobill
Employees Worked With
Terry Fallon
February 08, 2020
I was only there to get body work done by George All Surperior. George s work was superior as usual. I would much prefer to deal with George directly Surperior. George s work was superior as usual. I would much prefer to deal with George directly More
by Bsrry
Employees Worked With
Matt Fisher
February 05, 2020
My service advisor Lee Glesmer was awesome! Even though my problem couldn’t be fixed this visit he provided a solution. I’ll need to bring my car back in a week or so and he is handling everything for me my problem couldn’t be fixed this visit he provided a solution. I’ll need to bring my car back in a week or so and he is handling everything for me including rental car arrangements. He is one of the best service advisors I have ever dealt with! Also when I made my initial call for service I was told someone would call me back promptly and it took a bit but Kayla called me to follow up to see if anyone called me back and no one did except her and she was very apologetic and gracious and scheduled an appointment. I’ve also talked to Karen for other things and just wanted to give her kudos too! More
by CHOPS0317
Employees Worked With
Lee Glesmer, Kayla Chew, Karen Stevenson
February 04, 2020
Great Service Experience Received courteous service by Advisor Matt Fisher. Was impressed that oil change included tire rotation and filter checks. Also received service advic Received courteous service by Advisor Matt Fisher. Was impressed that oil change included tire rotation and filter checks. Also received service advice on my other vehicle that needs periodic service. More
by JSPENA47
Employees Worked With
Matt Fisher
February 04, 2020
Excelente atención y servicio, fueron bien amables, explicaron todo el proceso y las necesidades fueron cubiertas, los recomiendo ampliamente, personas serias y confiables a la hora de hacerle servicio explicaron todo el proceso y las necesidades fueron cubiertas, los recomiendo ampliamente, personas serias y confiables a la hora de hacerle servicio a tu vehículo. More
by Jean
Employees Worked With
Otro
February 03, 2020
loose wheel they all were so helpful had a problem with a loose wheel told me they would not let me drive home GAVE ME a car no charge they all were so helpful had a problem with a loose wheel told me they would not let me drive home GAVE ME a car no charge More
by golfcutter
Employees Worked With
Crista Poynor
February 03, 2020
Great service Dept. Karen Stevenson and Matt Fisher were my contacts when I needed service on my 2019 Traverse. These two are absolutely an asset to this dealership. I ha Karen Stevenson and Matt Fisher were my contacts when I needed service on my 2019 Traverse. These two are absolutely an asset to this dealership. I have an issue with the transmission after 7000 miles and they were very professional with the whole process of scheduling and diagnosing the issue. Hopefully the repair will solve the problem. Thanks. More
by JANDURICA
Employees Worked With
Matt Fisher, Karen Stevenson
