Rick Hendrick Chevrolet Naples

The experience was superb Lee was very accommodating. They went beyond to obtain the new Silverado from an other dealership Lee responded to every call immediately They went beyond to obtain the new Silverado from an other dealership Lee responded to every call immediately More

First time at this dealership and was really amazed. I could go on forever about how great this dealership is...My mother in law came by my house to see my new truck and said she was looking for one but I could go on forever about how great this dealership is...My mother in law came by my house to see my new truck and said she was looking for one but did not like her past experiences on the east coast, I told her about my experience with my recent purchase at Hendricks in Naples about how very nice and polite the sales team was with me and how the salesman did not pressure sale. I was looking at a certain used truck and the salesman explained the difference of the truck I was looking at and a new different model and year truck, he asked me to test drive both trucks to let me see how both trucks drove, I wound up buying the second truck and am very pleased with it. My mother in law said she will be visiting Hendricks when she decides to purchase one. Also wanted to say the financing department was also great. and when you walk in the dealership the young lady working the desk was super also. More

Very disappointed in the condition of my vehicle,big dirty filthy grease prints on both door panels,seats,console and on the HEADLINER,needles to say the steering wheel was just as bad.They had to insta dirty filthy grease prints on both door panels,seats,console and on the HEADLINER,needles to say the steering wheel was just as bad.They had to install a new wheel and it was the wrong one,they told me it was the only one for that vehicle .I went online found the right one gave them the part number and got the correct one.There is a $206 dollar difference and I can’t get to over charge back, I proved to them they over charged me but I guess they don’t care. I hope the person that reads this cares and do something.PLEASE SEND THIS TO MR HENDRICKS ,SEE IF HE CARES ABOUT HIS CUSTOMERS. And this is not the whole story. Thanks Mr Ventura PS. There was also a nice big paint chip in the left door which they repaired. PLEASE RSVP More

Very courteous service. Nice building. The service department did a thorough and professional job on my vehicle. Thanks! And everyone loves a free car wash. department did a thorough and professional job on my vehicle. Thanks! And everyone loves a free car wash. More

Great service at this dealership. Service rep, Lee, was great at informing me the needs and recommendations to my car. During the servicing of my car I was giving updates regularly on the progress of my ca great at informing me the needs and recommendations to my car. During the servicing of my car I was giving updates regularly on the progress of my car and repairs. I appreciate being informed constantly by the dealership. More

Oil change took a little longer than I thought it should be 1 1/2 hour with appointment. But a good job was done. Thank you. be 1 1/2 hour with appointment. But a good job was done. Thank you. More

Absolutely horrible experience. Bought a 2019 ZL1 from them, titled as new. It had been the GM’s car and had 1300 miles on it. From the very moment that I signed the paperwork the trouble began. I Purchas them, titled as new. It had been the GM’s car and had 1300 miles on it. From the very moment that I signed the paperwork the trouble began. I Purchased this car site unseen as I live in Georgia. I was assured that the car was in immaculate condition. It was anything but, but more on that later. Even through the negotiations I was lied to and told that certain things were not agreed to and there was even disagreements within the employees. I tried to get the car shipped to me but I could never get them to set anything up. I then had to pressure them constantly until I finally had to compromise and let my sales manager son deliver the car to me by driving it up in the middle of the night. When it arrived it had extensive damage. I ended up taking it to the Rick Hendrick in Buford Georgia and there was over $1200 in repairs required. Yes, I realize this was a driven car but it looked abused. It was clear they made no attempt to even give the car a wash. I had to hound the dealer for paperwork and when I finally got it they had applied for the wrong Georgia tag. Or so I thought. Now, almost 2 months after purchasing the vehicle I get a call saying they never filed for my plates!!! Never do business with this group! More

Thank you Victor!!! Victor Macelo was very AMAZING! The moment I arrived he was tending my needs, to be the (New Sales Associate) He took his time to explain the differen Victor Macelo was very AMAZING! The moment I arrived he was tending my needs, to be the (New Sales Associate) He took his time to explain the different options also was extremely helpful and worked very hard to make our car deal happen. He definitely went the extra mile for me. Great experience, great SALESMAN. Thank you Victor. More