Rick Hendrick Chevrolet Naples

The dealership has undergone a major renovation and is quite beautiful and seems to have a top notch new service department quite beautiful and seems to have a top notch new service department More

Excellent technical staff and completely customer focused. I only have my car serviced at Hendricks. focused. I only have my car serviced at Hendricks. More

Jovan of service dept is outstanding, he kept me updated every step of the way. He is amazing, courteous and very knowledgeable every step of the way. He is amazing, courteous and very knowledgeable More

Rick Hendrick Chevrolet Naples advertises competitive pricing but then adds "optional" add ons that they say cannot be removed. It's a dishonest practice that needs to stop. They were able to credit us pricing but then adds "optional" add ons that they say cannot be removed. It's a dishonest practice that needs to stop. They were able to credit us the $1500 for LoJack that we did not want but would not remove it. They then forced us to sign a statement saying they can use our likeness in marketing and to make a review while they watched. Very dishonest and abusive practices IMO. I would not return to any Rick Hendrick dealership. More

Yo no tuve NINGUN servicio el 21 September. No entiendo porque me llegó un aviso de servicio ese día. Me pueden aclarar por favor? No entiendo porque me llegó un aviso de servicio ese día. Me pueden aclarar por favor? More

Fantástico súper nice special attention from the staff who treated me very subtly and was concerned about the problem with my car who treated me very subtly and was concerned about the problem with my car More

My service rep was excellent and the repairs seem to have been done promptly and properly been done promptly and properly More

Julian was extremely helpful throughout the entire process but I was disappointed that Cameron was fired 4 days prior to me picking up my vehicle He was instrumental in the build selection process but I was disappointed that Cameron was fired 4 days prior to me picking up my vehicle He was instrumental in the build selection More

To say I was offended and completely disrespected by this dealership would still be an understatement. As a returning customer who has come over from Ft. Lauderdale to make personal and business purchases fr dealership would still be an understatement. As a returning customer who has come over from Ft. Lauderdale to make personal and business purchases from this dealership based on their customer service and fair pricing, I expected to once again have an amazing purchase experience. In fact, I was swapping out the traverse lease that I obtained from Hendricks in naples for a new traverse lease. I contacted my old contact who turns out was now an ex sales manager from Hendricks. Regardless of not working there he told me to give them a call and they’d do great by me again. I provided the info on the traverse I was interested in and had no intention of talking to any other dealers as my Previous experiences here had been wonderful. I submitted the car fax document showing my vehicle was worth $5k more than my buyout on the lease. To my surprise, the salesman sent me an offer that was absolutely terrible and I know they know it was terrible as they didn’t even follow up with me to discuss and try to work towards a deal. Quite frankly it felt like a slap in the face and they made it clear they no longer wanted my business. The Hendricks offer was for a vehicle with an msrp of $50,345 and they offered $25k for my current lease which was $5k less than the Carmax offer. After all the other addons the purchase price came out to $52337 and the payments would be $988 per month for 36 month lease with zero downpayment. I couldn’t believe it and it warranted zero response from me as it was clear they could care less about me being a retuning customer. Due to that offer I called my old contact who helped me to locate a local dealer and helped me to negotiate a deal , I contacted Greico Chevy in ft laudedale and presented the vin for a new traverse on their lot, provided the Carmax offer, and we were able to negotiate a lease purchase on a vehicle with an msrp of $51,590, $29,500 for the trade in, and the final price of $43,923.. to recap, I got a more expensive vehicle than Hendricks offered (Greico vehicle msrp $1245 more than Hendricks vehicle) for far less than Hendricks wanted, with payments $366 less “Per Month” with no money down.. my advice, don’t trust Hendricks and complete your research before agreeing to any deals. They clearly don’t value prior customers!! More

Jim Stamper was very personable and professional. My work was completed quickly and he contacted me promptly. Very happy! My work was completed quickly and he contacted me promptly. Very happy! More