Rick Hendrick Chevrolet Naples
Naples, FL
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The team was professional, patient and respectful of my time. No high pressure as is indicative of many dealerships. Rich, Garvinn and Alex all represented themselves, and Hendrick Dealerships well. time. No high pressure as is indicative of many dealerships. Rich, Garvinn and Alex all represented themselves, and Hendrick Dealerships well. More
PLEASE SEE MY NEW UPDATE BELOW. I CALLED THE PERSON WHO I WAS TOLD TO CALL AND HE CALLED ME AND I QUOTE “ YOU ARE A VERY BAD PERSON” Very disappointed in this service department to I CALLED THE PERSON WHO I WAS TOLD TO CALL AND HE CALLED ME AND I QUOTE “ YOU ARE A VERY BAD PERSON” Very disappointed in this service department to say the least. I was down here for the winter and took my Chevy Silverado 2500 High Country in as I had a faulty parking sensor. This should have been covered under the fact warranty and they would cover it because it was damaged. Mind you the vehicle is still under the manufacturer warranty. Out $500. They said a rock hit it. If you look at the front of the sensor, you can see heavy damage. The sensor is the size of a dime. I’m a fanatic about washing my truck. There isn’t a ding or scratch on the truck. If a rock truly hit the front number and caused this much damp to the sensor, how in the xxxx is the bumper perfect all around it??! I also want to mention that I had an appointment to fix this the week before and the dealership screwed up and never called me to cancel the appointment because they were having a service computer issue. Drive 40 miles round trip. I did call Chevrolet and they said they would contact the dealer. But she said I was at the dealers mercy. She agreed that they should have covered it regardless as a loyal GM customer for years. This will make me reconsider what manufacturer I choose when it’s time to replace my Wife’s Chevy Tahoe and my Chevy truck More
Went in for service… check engine light on. At appointment, informed diagnostic testing takes 24-48hours! Ridiculous! We were not informed of this when appointment was made. No loaner car offe At appointment, informed diagnostic testing takes 24-48hours! Ridiculous! We were not informed of this when appointment was made. No loaner car offered, only rental at our expense. We live 25 miles away. Left dealership without issue being addressed. More