Rick Hendrick Chevrolet Naples

Guy made it easier Guy , was extremely helpful. Came up to me and took me in without an appointment, he was on top of it and I was not questioned . Told me he would call Guy , was extremely helpful. Came up to me and took me in without an appointment, he was on top of it and I was not questioned . Told me he would call me when my car was all done with which made me feel at ease because he was willing to help and was so understanding. More

service I had my 2017 traverse serviced for an oil & filter change and tire rotation. My car was serviced by you on 10/02/18 (25,400 miles) and on 1/17/19 (30 I had my 2017 traverse serviced for an oil & filter change and tire rotation. My car was serviced by you on 10/02/18 (25,400 miles) and on 1/17/19 (30,273 miles and today. The service person told me that the air filter and cabin filter were in bad need of replacement. This was never brought to my attention in the two prior services. It makes me wonder how reliable your service really is and what else that is suppose to be checked that wasn't . More

Fantastic Everybody at Hendrick Chevrolet is great! I had my 2016 Equinox serviced and I wound up buying a new 2019 Premium Equinox. Which I am very happy wit Everybody at Hendrick Chevrolet is great! I had my 2016 Equinox serviced and I wound up buying a new 2019 Premium Equinox. Which I am very happy with. I love it. More

Most defenitley I will recommend to my frineds and familiy The employees of this dealership go over and beyond to make sure you get a good deal on your purchase. They look for ways to find you discounts to mak The employees of this dealership go over and beyond to make sure you get a good deal on your purchase. They look for ways to find you discounts to make your purchasing much better. I have already recommend them to my family members. More

Nice surprise for Saturday service I used to come to this dealership when it was formerly owned by someone else. I know when there’s a business buyout daily business tactics need to be I used to come to this dealership when it was formerly owned by someone else. I know when there’s a business buyout daily business tactics need to be re-sorted out to provide an updated version of customer service. So, it’s been quite a bit of time since now returning for a special key fob service on a Saturday afternoon. When i ordered the 2 key fobs from Danny over the phone a couple days before the weekend, there was no mention of making an appointment to get them programmed. I was told to just stop by and get them programmed. The guy at the parts counter asked me if I had an appointment to get them programmed and I told him Danny never mentioned I needed one. He then told me to locate Ed, up front, who works with checking people in for service. It took asking a very nice young man located in the first check out booth on the right past the main glass double doors who assisted in tracking down Ed for us. Ed was great to help get our key fobs programmed and told to go into the waiting room. He said it could take 45 minutes to an hour and cost me $75 each to program. In maybe 20 minutes Ed popped his head into the waiting room to get us! As we followed him back to his booth he mentioned that someone programmed the key fobs himself. He said it so fast I didn’t catch it but thought it may have been the Parts department Manager. If it was the manager, I didn’t get a chance to thank him. The 2nd surprise was that they charged me quite a bit less than the $75 each! So, their customer service was incredible on a Saturday afternoon! And Harry, my 2009 HHR is very happy, too! More

They paid attention to my concerns. They were concerned about the safety issue I had and made every effort to fix it. Also co tasting my warrenty company took some effort on their part. They were concerned about the safety issue I had and made every effort to fix it. Also co tasting my warrenty company took some effort on their part. More

Service I was very disappointed in my service that I received on Sat, April 27th. I made an appointment for 8:15 AM and arrived at 8:00 AM. I asked how long I was very disappointed in my service that I received on Sat, April 27th. I made an appointment for 8:15 AM and arrived at 8:00 AM. I asked how long my oil change should take. I was told 1 1/2 hours. I waited and waited. I went outside around 9:50 AM to find my service adviser to find out what was going on. He told me my car was getting washed. At 10:20 AM I asked again where my car was at. He said it was in line to get washed. I asked for my car back b/c my intentions wasn't to spend all day getting an oil change. I made and appt for a reason and felt that this was way too long to be at the dealership. This was the 2nd time this has happened to me. I will no longer bring my car to this dealership to be serviced. More

Fantastic experience getting oil change Sales staff is wonderful. The service advisors are very knowledgeable regarding every aspect of the car and the service along with them. Would definit Sales staff is wonderful. The service advisors are very knowledgeable regarding every aspect of the car and the service along with them. Would definitely recommend Rick Hendrick Chevy More

Oil change Made an appt. for an oil change, 1-1/2 hours later it was done, swept and washed and ready to go! Ed was my service advisor and he took good care of m Made an appt. for an oil change, 1-1/2 hours later it was done, swept and washed and ready to go! Ed was my service advisor and he took good care of me and swept my vehicle himself. Excellent customer service from beginning to end! Thanks Ed More

Best Service I've Ever Had Buying a Vechicle I received the best service ever. Did everything via phone and email and they even delivered the car to me in Key West. That was a 5 hour delivery. I received the best service ever. Did everything via phone and email and they even delivered the car to me in Key West. That was a 5 hour delivery. Will definitely be using them again in the future. More