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Rick Hendrick Chevrolet Naples
Naples, FL
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,187 reviews
April 16, 2019
Comfortable experience, attentive & knowledgeable staff I felt comfortable asking questions and expressing my needs for my car purchase. I felt like the staff listened to what I was looking for in a car an I felt comfortable asking questions and expressing my needs for my car purchase. I felt like the staff listened to what I was looking for in a car and knew what models/packages to offer. It was an easy process and I feel confident that the staff had my best interest at heart when finding a perfect vehicle to suite my needs. More
by carly.a.r.
Verified CustomerEmployees Worked With
Juan Vargas, Jamie, Guy Palmero
April 16, 2019
Major engine repair/ no ac I was very annoyed when we arrived with our 2015 Silverado making ticking noise and the ac was also not working. We met Lee who assured us he coul I was very annoyed when we arrived with our 2015 Silverado making ticking noise and the ac was also not working. We met Lee who assured us he could get this taken care of. He had the shop foreman come out to listen to our truck. Frank Explained in detail what needed to be done and gave us a time when it would be done. We were surprised to say the least when Lee called us a day early then promised that it was completed washed and ready! Really happy with the service we received from everyone we had contact with. Arrived angry, Left feeling they cared about us! Thank you Ricky & Shauna More
by ACTECH239
Employees Worked With
lee, Frank , Crista Poynor, Lee Glesmer, Frank Cersosimo
April 16, 2019
The best costumer service! People were very friendly and attentive. The salesmen Reinaldo Alarcón and Juan Vargas were incredible. Highly recommended this amazing dealership, ex People were very friendly and attentive. The salesmen Reinaldo Alarcón and Juan Vargas were incredible. Highly recommended this amazing dealership, excellent costumer service and prices! More
by MARCOS REITERER
Employees Worked With
Reinaldo Alarcón, Juan Vargas
April 16, 2019
Ed McKeon and team are excellent These pros did a super job fixing my GM cars Including Cadillac and Ed McKeon is a stellar service advisor...very happy with my service experience These pros did a super job fixing my GM cars Including Cadillac and Ed McKeon is a stellar service advisor...very happy with my service experience More
by PAULF8000
Employees Worked With
Ed McKeon
April 16, 2019
FaBiAn was Fantastic! Fabian was great to work with he helped me get the deal i wanted and terms i wanted with no stress i highly recommend Rick Hendrick Chevrolet & Fabian Fabian was great to work with he helped me get the deal i wanted and terms i wanted with no stress i highly recommend Rick Hendrick Chevrolet & Fabiana! More
by ANDREWJIRAS
Employees Worked With
FABIANA
April 16, 2019
oil change and minor erpair Joseph Torregrasso was super to work with. He was very pleasant, efficient and did everything he could do to make my stay great. I will return in th Joseph Torregrasso was super to work with. He was very pleasant, efficient and did everything he could do to make my stay great. I will return in the future. More
by TL.BODELL1
Employees Worked With
Joseph Torregrasso
April 16, 2019
No issues, in and out I purchased a new Silverado from another dealer and the radio did not work. 2 days later had my truck back. My service advisor (Joe) was polite and pr I purchased a new Silverado from another dealer and the radio did not work. 2 days later had my truck back. My service advisor (Joe) was polite and professional. More
by RIC2373
Employees Worked With
Service advisor Joe.
April 16, 2019
Great service Mark Henry was amazing! I have already recommended him to a friend! He was honest, fair, and extremely helpful. I liked that he didn't try to push me Mark Henry was amazing! I have already recommended him to a friend! He was honest, fair, and extremely helpful. I liked that he didn't try to push me into my decision. He was very patient when we couldn't decide on color. Great job! More
by RNSANDY14
Employees Worked With
Mark Henry, Mark Russell
November 15, 2018
Service I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and the service manager greeted me while I was waiting and said as soon as an advisor frees up they would be right with me. My service guy was Lee who was very nice and fun to deal with. My car took a bit longer than expected but when the service manager noticed I was still in the waiting room she checked on my car and explained the delay and then asked if she could put the TV on what I’d like to watch. It’s the little things that matter. I love the changes this dealer is making. More
by Doctor12
Employees Worked With
Christal Lee and greeter?
October 21, 2017
Don't go there.!!!! I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the dealership in Naples on 10-17-2017. After I could finally convince the first salesman that I do not want to buy one but lease I met Guy Palermo, a very nice person who worked with me for more than two hours to get a good deal. He went back and forth between the manager and myself and when I finally had to leave we made an appointment for Thursday the 19th at 1.30 pm to get it done. When I came there on 10-19 Guy was not there and I was told that he had an emergency to take care of. The manager came and asked what I was looking for. I told him that I will not start from scratch after having spent so many hours there already. Another salesperson pulled up the papers from the computer and it was exactly what I did not have accepted two days earlier and Guy promised to work on. I was told that there is nothing they can do and therefore I left. It's not that I wanted anything out of the ordinary just a fair price with a downpayment of several thousand dollars for an experienced Chevrolet customer. I did not get it and will not ever drive a Chevrolet again. Not only that the dealership is looking awful, worn out chairs, dirty look, no nice area to sit or get a good cup of coffee, the people are not well trained, not too friendly and impolite. Rick Hendrick should send some people there to check it out. What a difference at Germaine Honda or Germaine Toyota, nice, friendly, well organized and clean look. I got a new Camry the same day and I am happy about it. More
by Touchmoon
Employees Worked With
Guy Palermo
