Rick Hendrick Chevrolet Naples

Service I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and the service manager greeted me while I was waiting and said as soon as an advisor frees up they would be right with me. My service guy was Lee who was very nice and fun to deal with. My car took a bit longer than expected but when the service manager noticed I was still in the waiting room she checked on my car and explained the delay and then asked if she could put the TV on what I’d like to watch. It’s the little things that matter. I love the changes this dealer is making. More

Don't go there.!!!! I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the dealership in Naples on 10-17-2017. After I could finally convince the first salesman that I do not want to buy one but lease I met Guy Palermo, a very nice person who worked with me for more than two hours to get a good deal. He went back and forth between the manager and myself and when I finally had to leave we made an appointment for Thursday the 19th at 1.30 pm to get it done. When I came there on 10-19 Guy was not there and I was told that he had an emergency to take care of. The manager came and asked what I was looking for. I told him that I will not start from scratch after having spent so many hours there already. Another salesperson pulled up the papers from the computer and it was exactly what I did not have accepted two days earlier and Guy promised to work on. I was told that there is nothing they can do and therefore I left. It's not that I wanted anything out of the ordinary just a fair price with a downpayment of several thousand dollars for an experienced Chevrolet customer. I did not get it and will not ever drive a Chevrolet again. Not only that the dealership is looking awful, worn out chairs, dirty look, no nice area to sit or get a good cup of coffee, the people are not well trained, not too friendly and impolite. Rick Hendrick should send some people there to check it out. What a difference at Germaine Honda or Germaine Toyota, nice, friendly, well organized and clean look. I got a new Camry the same day and I am happy about it. More

Michael S. best sales person ...total honesty and knowledge Michael Schiavone was great...I went in and bought a Camaro... I wont buy from anyone else... He was so helpful ...willing to do whatever needed to ma Michael Schiavone was great...I went in and bought a Camaro... I wont buy from anyone else... He was so helpful ...willing to do whatever needed to make us happy...we bought a new Camaro :) More

Overpriced and terrible customer service The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never wor The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never worked, the side of my backseat appears to have been bitten by an animal, and water comes into my vehicle through the back door. (After being aware of the problems, I have visited the dealer and was told I had to pay for the damages that came with the vehicle) I have visited Rick Hendrick Chevrolet and I still do not have a solution to my problem. All I was told, was to speak to the manager and I still have no response. I have had such a terrible experience. THEY HAVE THE WORST CUSTOMER SERVICE. *** LA ESTAFA MÁS GRANDE DE NAPLES*** COMPRAMOS UN CARRO DE $27,000. AL MES LOS FRENOS SONABAN, LAS LUCES DE LA PLACA NO FUNCIONARON, LOS ASIENTOS TRASEROS ESTABAN MORDIDOS, Y ENTRA AGUA POR EL BAÚL. NADIE PUEDE DARME SOLUCIÓN. SIEMPRE ME DICEN QUE HABLE CON EL MANAGER PERO NUNCA ME CONTESTA. FUI AL DEALER Y ME DICEN QUE YO MISMA TENGO QUE PAGAR POR TODOS LOS PROBLEMAS QUE EL CARRO YA TENÍA. More

Great Customer Service A big shout out to Rick Hendrick's staff! Michelle Virviescas was the best at getting us all we wanted & needed at the price we could afford! She ne A big shout out to Rick Hendrick's staff! Michelle Virviescas was the best at getting us all we wanted & needed at the price we could afford! She never tired at showing us every option she had on the lot to assure we got the best buy for us. We love our 2017 Traverse LT2....Thank you Michelle! More

Excellent service under new ownership Have been back for service twice since new owners took over. Service was professional, prompt and complete. Got back a spotless car on top of it! Have been back for service twice since new owners took over. Service was professional, prompt and complete. Got back a spotless car on top of it! More

sold me a car with bad suspension drove over 2 hours to see and purchase the vehicle. i saw that someone lowered the height of the vehicle and I questioned that at first but I was assu drove over 2 hours to see and purchase the vehicle. i saw that someone lowered the height of the vehicle and I questioned that at first but I was assured that the car drove fine and handled well. i took it for a test drive notice that the driver side mirror didn't work and the TPMS needed to be fix both minor thing I over looked as those are easy fixes. while on the test drive I notice the car was making a knocking sound every time I went over a bump, I brought that to there attention and I was assured that everything was fine with the car and that when you hit a big bump you might hear a knock, they even took it in the back to be checked out and the manager took it for a test drive and i was told that everything was fine, 3 days later the knocking sound got worse I couldn't take it back to the place where I bought it because I live 2 hours away so I took the car to my local shop where I was told that i needed a new passenger side front cv joint and all four shocks were bad and needed to be replaced or I could do damage to the other suspension components. I feel like I was taken advantage of and lied to bout the state of the car, if I knew that all four shocks were bad I wouldn't of bought the car. I feel like I wasted money on a car that wasn't worth what I paid for it More