Rick Hendrick Chevrolet Naples

Overpriced and terrible customer service The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never wor The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never worked, the side of my backseat appears to have been bitten by an animal, and water comes into my vehicle through the back door. (After being aware of the problems, I have visited the dealer and was told I had to pay for the damages that came with the vehicle) I have visited Rick Hendrick Chevrolet and I still do not have a solution to my problem. All I was told, was to speak to the manager and I still have no response. I have had such a terrible experience. THEY HAVE THE WORST CUSTOMER SERVICE. *** LA ESTAFA MÁS GRANDE DE NAPLES*** COMPRAMOS UN CARRO DE $27,000. AL MES LOS FRENOS SONABAN, LAS LUCES DE LA PLACA NO FUNCIONARON, LOS ASIENTOS TRASEROS ESTABAN MORDIDOS, Y ENTRA AGUA POR EL BAÚL. NADIE PUEDE DARME SOLUCIÓN. SIEMPRE ME DICEN QUE HABLE CON EL MANAGER PERO NUNCA ME CONTESTA. FUI AL DEALER Y ME DICEN QUE YO MISMA TENGO QUE PAGAR POR TODOS LOS PROBLEMAS QUE EL CARRO YA TENÍA. More

Great Customer Service A big shout out to Rick Hendrick's staff! Michelle Virviescas was the best at getting us all we wanted & needed at the price we could afford! She ne A big shout out to Rick Hendrick's staff! Michelle Virviescas was the best at getting us all we wanted & needed at the price we could afford! She never tired at showing us every option she had on the lot to assure we got the best buy for us. We love our 2017 Traverse LT2....Thank you Michelle! More

Excellent service under new ownership Have been back for service twice since new owners took over. Service was professional, prompt and complete. Got back a spotless car on top of it! Have been back for service twice since new owners took over. Service was professional, prompt and complete. Got back a spotless car on top of it! More

sold me a car with bad suspension drove over 2 hours to see and purchase the vehicle. i saw that someone lowered the height of the vehicle and I questioned that at first but I was assu drove over 2 hours to see and purchase the vehicle. i saw that someone lowered the height of the vehicle and I questioned that at first but I was assured that the car drove fine and handled well. i took it for a test drive notice that the driver side mirror didn't work and the TPMS needed to be fix both minor thing I over looked as those are easy fixes. while on the test drive I notice the car was making a knocking sound every time I went over a bump, I brought that to there attention and I was assured that everything was fine with the car and that when you hit a big bump you might hear a knock, they even took it in the back to be checked out and the manager took it for a test drive and i was told that everything was fine, 3 days later the knocking sound got worse I couldn't take it back to the place where I bought it because I live 2 hours away so I took the car to my local shop where I was told that i needed a new passenger side front cv joint and all four shocks were bad and needed to be replaced or I could do damage to the other suspension components. I feel like I was taken advantage of and lied to bout the state of the car, if I knew that all four shocks were bad I wouldn't of bought the car. I feel like I wasted money on a car that wasn't worth what I paid for it More

Excellent customer service and fast process My salesman Brett Trekell was very knowledgeable of the vehicles I was looking at and had great customer service. He went above and beyond for me and My salesman Brett Trekell was very knowledgeable of the vehicles I was looking at and had great customer service. He went above and beyond for me and did everything he could to make sure I walked out of there with a new car. He was very helpful and worked with me and the process was fast. I would highly recommend Rick Hendricks Chevrolet in Naples when purchasing a vehicle. Also they have amazing deals on cars. Thanks so much Brett and I'm looking forward to dealing with you guys more in the future. More

Patience and guidance The new team at Rick Hendrick, with veteran Glen as our salesman, were extremely patient in listening to and guiding my son with his automobile needs The new team at Rick Hendrick, with veteran Glen as our salesman, were extremely patient in listening to and guiding my son with his automobile needs in looking for a good certified used vehicle that he would be happy with on a long term basis. They were happy to invest the time to insure the right vehicle in our price range was found and to insure we we more than satisfied customers. More