Rick Hendrick Chevrolet Naples

Oil change Terry took care of me. As soon as I drove up he greeted me told him that I Needed to get and oil change and tire rotation. An hour and a half later I Terry took care of me. As soon as I drove up he greeted me told him that I Needed to get and oil change and tire rotation. An hour and a half later I was driving my SUV home. More

Time to complete recall problem. Tried to get someone to roughly estimate time needed to take care of the recall problem I do realize it is difficult to estimate the time but If anyon Tried to get someone to roughly estimate time needed to take care of the recall problem I do realize it is difficult to estimate the time but If anyone had mentioned “at least 2 or more hours” I would have had someone pick me up to wait at home for the info on completion. Was a bit upset it took @ 2 1/2 hours. All this feeling disappeared when I realized the car had been cleaned inside and out. Thanks for that. More

Have had great service every time except the last visit Needed oil change tire rotation 4 wheel alignment and pointless dent removal done. Dropped truck off Tuesday afternoon because I know dealership would Needed oil change tire rotation 4 wheel alignment and pointless dent removal done. Dropped truck off Tuesday afternoon because I know dealership would need it for a day or 2. Rented car and was to pick up Thursday. Got a call Wednesday and said all was completed and was ready. Pick it up and dent not fixed. Also service rep tried to advise that I didnt need alignment. I am very aware of my tricks needs and all service is thru the dealership. That being said I will bring it back to dealer on a Thursday and get sent repaired and but I believe they had plenty of time in the Tuesday to Thursday that they had it to complete the job. I did not ask for a loaner vehicle and paid for rental out of pocket. So I did not receive any perks. More

Service was complete and professional Great job by all for setting up the appointment To are service person plus a comfortable waiting area everybody was outstanding thanking Will always Great job by all for setting up the appointment To are service person plus a comfortable waiting area everybody was outstanding thanking Will always use this dealership More

Show compassion Joe was amazing making sure this time my car was 100% before leaving. Even got my warranty deductible wavered this third visit. Very happy this time Joe was amazing making sure this time my car was 100% before leaving. Even got my warranty deductible wavered this third visit. Very happy this time More

2017 Malibu Excellent service. Guy Palermo and your staff took excellent care of my needs. This is all that needs to be said on a oil change, tire rotation and Excellent service. Guy Palermo and your staff took excellent care of my needs. This is all that needs to be said on a oil change, tire rotation and a 27 point check. Everything was handled in a very professional friendly manner. More

Best car buying experience ever! Very nice non pressure dealership. Loved working with everyone. Would certainly recommend them if you want great service and professional knowledgea Very nice non pressure dealership. Loved working with everyone. Would certainly recommend them if you want great service and professional knowledgeable people. Great customer service. Would certainly buy from them again. More

Great service Had trouble with my phone/Bluetooth Ed in service and Montese in sales were very helpful and accommodating. Montese met with me early, before her work Had trouble with my phone/Bluetooth Ed in service and Montese in sales were very helpful and accommodating. Montese met with me early, before her work day began. The service people were able to figure out the problem, no charge! Very happy with my experience. More

Great experience A pleasure to work with Joe in the service department regarding the first routine maintenance of our 2019 suburban at Rick Hendrick in Naples. Thank y A pleasure to work with Joe in the service department regarding the first routine maintenance of our 2019 suburban at Rick Hendrick in Naples. Thank you. More

Generally good service Everything went fine except for when I got into my vehicle, started it up and was blasted by the rap music on my radio. I don't listen to rap nor do I Everything went fine except for when I got into my vehicle, started it up and was blasted by the rap music on my radio. I don't listen to rap nor do I have the volume that high. More