Rick Hendrick Cadillac - Norfolk

This store is a fantastic dealership to do business with, friendly, knowledgable and enthusiastic. What a pleasurable experience in what is normally a stressful experience! friendly, knowledgable and enthusiastic. What a pleasurable experience in what is normally a stressful experience! More

After purchasing a vehichle from this dealership and signing all necesary paperwork, we received not one but two calls from the dealership backing out on what was written on our contract. One of the it signing all necesary paperwork, we received not one but two calls from the dealership backing out on what was written on our contract. One of the items had to do with the fact that they did not process the paperwork accurately and needed 500.00 additional dollars in order for us to get our car registered. They never kept in touch with us during the process and we had to request not one but two additional temporary tags from the dealership after we initiated the contact. I feel that it should be on the dealership to pay the additional amount because they were not thorough and they failed to provided us with competent customer service. In addition the representative from the department that handles the temporary plate and permanent plate distribution (Ms. Cox) stated that the dealership was doing US a favor when we purchased the vehicle. More