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Rick Hendrick Cadillac - Norfolk

Norfolk, VA

5.0
73 Reviews

6222 Virginia Beach Blvd

Norfolk, VA

23502

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Showing 73 reviews

August 16, 2019

Steve Stone Awesome awesome visit. Superb service both Craig and Steven. I would definitely recommend Hendrick Cadillac And Steven was absolutely amazing to wor More

by Gazmimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Stone, Craig Petrie
Aug 21, 2019 -

Rick Hendrick Cadillac - Norfolk responded

Gazmimi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

June 16, 2019

RIP OFF What a shady bunch these guys are. Bad enough they tried to charge me $85 to change a parking light bulb to pass a state inspection (Apr 2019), but I More

by ktorsiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will Roberts, Danny Powell
Jun 20, 2019 -

Rick Hendrick Cadillac - Norfolk responded

Ktorsiello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (757) 266-5800 at your earliest convenience to discuss how we can turn this experience into a positive one.

Aug 27, 2021 -

ktorsiello responded

No thank you Rick Hendrick. I gave you many opportunities to do the right thing. I was bringing three vehicles to you; now you have none. Nor any of my friends'.

December 06, 2018

Go Elsewhere to Have Your Cadillac Repaired This is the service department for you if you prefer to be treated in a disrespectful, unprofessional, condescending, sexist manner. My Cadillac’s t More

by Former SRX Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Powell
March 29, 2016

Problems from last visit All it takes is talking to the right person. Had problems with service department, but one phone call to Jon Duncan, GM of Rick Hendrick Cadillac - No More

by flittlejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Duncan, Dave Banner, Jerry
August 25, 2015

Experience for buying a new car We have the best experience in buying our dream car from your company. With the help of John Butler we are able to purchased the car. He is so very h More

by nanaylyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Butler
August 14, 2015

Too many Bad Days We all have our bad days but after several service visits to Hendricks my husband and I prefer to no longer deal with them. They have turned a good da More

by CADILLAC40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
November 27, 2014

Scheduled service not available I called for my ATS oil change and tire rotation around 11/15/2014. I was told the first available appointment was January 6th 2015. Recall work was More

by Jlacorte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
January 02, 2014

A recent purchase of a 2013 Cadillac Escalade was once again a very pleasant and enjoyable experience. This SUV was the fourth Cadillac purchased from Colonial Cadillac, now Rick Hendrick Cadillac - Norfo More

by RonaldBishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Duncan, Paul Baines
February 02, 2013

Mr. Rick Hendrick is running a class act! My wife & I went to the Va. Beach International auto show to check out the new cars without having to drive from dealer to dealer. This is where we first sat More

by BSalsbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Bell
January 25, 2013

When we decided to by a Cadillac, we were not sure which module we wanted. Our Sales rep, John spent the better part of the afternoon with me, looking at differnt modules, and options. I could not decide More

by tagpmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Butler, Rachel Cole
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