Rick Hendrick Buick GMC Duluth

DO NOT PURCHASE A CAR from this unethical business. i unfortunately came to you on my way to Jim Ellis adn It was by far the worst decision my husband and I have ever made. I have purchased cars at leas unfortunately came to you on my way to Jim Ellis adn It was by far the worst decision my husband and I have ever made. I have purchased cars at least every 2 or so years for the past 20 years and I have never had the horrible experience that my husband and I had with this company. My husband traded in a vehicle and gave money down to purchase a vehicle for my birthday. This company shook our hands after being there for 4 or more hours and said congratulations, we got you a deal. Later another finance manager came to us after we began to sign paperwork and said, well the last finance manager left so I have to inform you that the bank turned down the deal and we need another 5000 down. Mind you, we are mid swing in signing paperwork. We both stood and said never mind and prepared to leave as it was a gift and we already had two very well working vehicles. As we were leaving they apologized for our troubles. The original sales guy "Charlies" that was helping ran to meet us at the door and said I think we can work something out (Game #1) So we come back in., no changes to "the deal" we sign paperwork and every shakes hands a second time...They also said we will allow 30 days from the date of the signed contract or "deal" for the down payment and 45 days for the first car note. Then two days later, we are told, sorry but we don't have a deal, so we come back to the dealership prepared to return the car adn they say, well no we actually have another deal through another bank so sign these papers...at this point we weren't pissed but a little thrown off as we are now signing a third set of paper work. So we sign and leave after shaking hands again. They ask for my husband and my paystubs and we submit them. They call a third time saying they now have issues with what my husband submitted and we may not have a deal...we are now 2-weeks into this process. in the meanwhile, they withdrew the funds for the down payment when they were not authorized to do so until 30s after the "deal". Mind you this deal date has changed 3 times. When I called the finance manager Demetrius McClendon who was handling all of this paperwork, he says oh my bad, I'm new to this. He then went to get a refund for the down payment. As I am waiting for the refund to come in the mail like he told my husband it would...week 3 we get called to come in and do ANOTHER contract with a DIFFERENT (4th) company. by this point I am done, I hate the car, the process, and anything connected to it. They call my husband down from out of town to come in and complete some final forms and then say to him, this may not work out do you have the car? SO my husband says sure I will be right back but I ma not leaving until you all return my trade in. So they all start running in circles trying to wait him out. Then they come back only to say "we cant find your car"!! What the xxxx? What does that mean?! So this Demetrius McClendon is emailing me in the background one lie after another adn I am making sure all of it is documented. SO again he assures my husband the check is in the mail, there are no problems, she should be able to walk into the tag office and get her tag no problem all is well.....Not So. So Then 4-5 wks into the process, At this point I am ready to drop off the car, I get an email form Demetrius saying "Good News! We got you a deal without your husband" Really?!. I thought the last four contracts were "the deal". So he tells me, my husband doesn't need to come which makes absolutely no sense. So i get there, still pissed as I have not received this check in the mail and when I walk in Demetrius says, oh wheres your husband. I tell him, you said he didn't need to come. He shakes his head in disbelief saying no no, I told him he needs to come. LIAR! again. SO then, One of the other finance managers comes over to me seeing how pissed I am and asks about what was going on. At this point, I just want my old car back, my down payment back, and to never look at this place again. She walks next door to Demetrius McClendons office and says, "wheres her check?" Taa Daa she walks back over and hands me an envelope with the check in it. The same check that is in the mail... If the original finance manager had not told me when we cam in for the second signing that we had no choice but to sign, we would have politely parked their car and sued them for out trade-in and dow payment. So I ask as I sign the final paperwork, mind you my husband came in and showed his #$% as well, will my down payment be 30 days from this contract...Demetrius McClendon says yes. I ask will my 1st payment be 45 days from this contract...Demetrius McClendon says yes.. I also left another check for them to deposit for the 30 day payment. Long story short, they processed the down payment 10-days before time AGAIN messing my account up AGAIN, and I couldn't get a frickin tag because the prior owner was still linked to the @#$% car. I had to get an additional temporary tag until the dealer finished "processing the papaerwork (which paperwork?) so that I could have a tag. Then when I finally went to get the official plate and tag, the VIN number was still connected to the previous owner adn the teller tells me, "this dealership messes up like this all of the time". So after a 2hour wait the car was finally cleared. If I could drive this car to your lot and park it and get every time back that we should please know that I would. And no you have not heard the last from us, You still owe us a balance from our trade-in! PLEASE SAVE YOURSELF THE HEADACHE> If I could add more here I would but I am out of space...(I am posting this in as many places as I possibly can. Clark Howard next..Whatever I can do to keep families from having to go through this and have this type of experience I will do. Oh adn did I fail to mention that Mr. McClendon placed Gap insurance on my contract that I did not request! Done! Think I am exaggerating...I have no problem sharing the emails. More

Rebecca was AWESOME!!! I have been to 7 different dealerships looking for a vehicle and have some true horror stories from them. Here, at this dealership, I was not treated like I was just another de dealerships looking for a vehicle and have some true horror stories from them. Here, at this dealership, I was not treated like I was just another deal. Rebecca took the time to learn what I wanted, she treated me like a person. She took notes of what I wanted, learned what was most important to me and most importantly, talked to me instead of leaving me to go wait for a response from the bank for my approval. I didn't really like the first number the bank came bank with but Rebecca and Sean (much props) worked to get me a deal that I could feel good about. It was a process to say the least and we worked on it past the showroom hours... They even helped me deliver my car home since I came in my own vehicle. I would say that if you want a good deal, above average treatment with nice, professional and courteous people, Rick Hendrick Buick GMC is the place you want to come and purchase your next vehicle. I will definitely come back when I am in the market for my next vehicle purchase!!! You guys are FANTASTIC! More