Rick Hendrick Buick GMC Duluth

Wicked Awesome!! Everyone went out of there way at this dealership to make me happy and to get me into an affordable vehicle. I went there because I needed a vehicle a Everyone went out of there way at this dealership to make me happy and to get me into an affordable vehicle. I went there because I needed a vehicle and it was an emergency situation. I didn't even tell the sales team this. They just asked me what I needed and went to work. They put me first and not the money or the sale. That is A-1 customer service hands down. They treated my Little girl like a princess and they also contributed to her Girl Scout troop by buying some cookies. Very caring individuals. Who does that?!! Loved My experience and LOVE MY CAR!! More

Best car dealership ever The experience began with Tenelle greeting me at the door listening to what my wants was and my budget, and he flat delivered above and beyond. I will The experience began with Tenelle greeting me at the door listening to what my wants was and my budget, and he flat delivered above and beyond. I will do all my automotive business with Rick Hendricks More

Excellent experience Tenelle and Glen helped me in every way possible that they could. Every time I needed to know something or had any questions Tenelle was always there Tenelle and Glen helped me in every way possible that they could. Every time I needed to know something or had any questions Tenelle was always there to help me out. Tenelle was so friendly and outgoing, he made my experience there PERFECT and I would recommend that place to anyone looking for a car! More

Lex was super great i didn't think I could get approved. Lex went to bat for me. If you are buying a vehicle def go see her she will take great care of you i didn't think I could get approved. Lex went to bat for me. If you are buying a vehicle def go see her she will take great care of you More

Complete waste of my time . Worked with BDC on a Lexus that they had posted on their website. BDC Rep knew that I was coming, even called me when I was running a few minutes be . Worked with BDC on a Lexus that they had posted on their website. BDC Rep knew that I was coming, even called me when I was running a few minutes behind to confirm that I was coming. I get to the dealership and started working with two sales guys who were great, I have nothing but good things to say about them because they tried to help and they were sort of just thrown into this mess. I get there and they can't find the car. Turns out that it was at another store down the street and they said it had too many problems and they were sending it to the auction. Now, why would you have this car listed on your website if that was the case? Also, why was I told that the vehicle was there and ready for sale before I wasted an hour of my time driving all the way down there for a car I couldn't even buy? I am INFURIATED that this dealership wasted my time and lied to me just to get me in the door. Can you say bait and switch? More

I Drop $3000 To Run Out Of Gas? Brought our used vehicle to this dealership for service only. Purchased from another Rick Hendricks dealer a year and half before and were unsatisfied Brought our used vehicle to this dealership for service only. Purchased from another Rick Hendricks dealer a year and half before and were unsatisfied to say the least, so we were looking to start over elsewhere. This dealership serviced our 2007 Acadia in a timely manner and the service department employees were honest and friendly. I do feel that our repairs were overpriced, but that's what you get at any dealer, right? Bottom line...if I drop $3000 for repair work at your service department, please don't inform me the vehicle is ready for pickup only to let me run out of gas before I can get down the road to the first available gas station. Pushing my car down a busy highway when I could have easily had any of my four small children in the vehicle is unacceptable and dangerous. Left this dealership two phone messages afterward. A manager did contact me a week or two later, apologized for the thoughtlessness, and gave us a free oil change in the future, While it doesn't excuse what happened, it was a step in the right direction. More

Worst dealership in the South I will never step foot in this dealership again. They are by far the most incompetent dealership in the south! They messed up everything costing us t I will never step foot in this dealership again. They are by far the most incompetent dealership in the south! They messed up everything costing us time and money!! Please go somewhere else!!! More

Super experience -- you gotta read on !!! Super experience !!! Lexi Roberts is the bomb --- the sweetest and most pleasant young lady you will ever deal with. She is a truly caring and profes Super experience !!! Lexi Roberts is the bomb --- the sweetest and most pleasant young lady you will ever deal with. She is a truly caring and professional salesperson -- not what you expect from a car salesperson. The GM was all over the place. His walk around leadership was evident in the culture if this dealership. The GM (Glenn Gibson) is a fellow veteran and he truly takes care of you -- including buying a pizza lunch as you waited. Great dealership and one I will be doing business with in the future. HIGHLY recommended !!! More

after purchasing=terrible customer service While purchasing my new vehicle from Rick Hendrick GMC in Duluth, I was promised that the second set of keys to my vehicle would be mailed to me. Over While purchasing my new vehicle from Rick Hendrick GMC in Duluth, I was promised that the second set of keys to my vehicle would be mailed to me. Over a month now and I have not received my keys and have been ignored by my sales associate Tenelle and General Manager Jeff Wessels. Do not shop at this dealer if you want assurance of 100% customer service. More

Best Sales Consultant Lexi Roberts I love the entire experience. The staff is on point. We were treated so well. She knew exactly what we wanted and was on point..... I love the entire experience. The staff is on point. We were treated so well. She knew exactly what we wanted and was on point..... More