Rick Hendrick Buick GMC Duluth

Service after the sale Purchased my vehicle 04/11/2020 and waited to get my tag. As the temporary tag was close to expiring I contact the title clerk at Rick Hendrick GMC an Purchased my vehicle 04/11/2020 and waited to get my tag. As the temporary tag was close to expiring I contact the title clerk at Rick Hendrick GMC and there was a POA that had been missed at closing with a new company processing the tags for them. I am not sure they would have contacted me if I had not contacted them. It has been over 2 months now and I have not received my tag. I realize COVID 19 has been a complication but I am very disappointed that it has been that long getting this taken care of. If the service department does not perform better that that I am sure I will go elsewhere for any service. My wife has stated that she does not want to use them in the future. More

Absolutely hassle free!! Everything was done over the phone and then they delivered my truck!!! Best place to buy for sure!!! I highly recommend this place!! phone and then they delivered my truck!!! Best place to buy for sure!!! I highly recommend this place!! More

Bad experience after the sale .. Buying the car was not so difficult but after that, as I bought the car on Sunday they said the spare key was not available, as it was locked in the p Buying the car was not so difficult but after that, as I bought the car on Sunday they said the spare key was not available, as it was locked in the parts department, they told me they would send me the key and the seat cleaning kit the next day '' monday '' 20 days have passed and i haven't received anything .. i call them and they don't answer me, i call the car salesman Derek and it's never available ,, definitely i don't recommend it . More

I arrived at the dealership expecting the typical hassle of purchasing a vehicle. To my surprise,I has a wonderful experience. The salesman (Mason) was knowledgeable and a joy to work with. The finance man of purchasing a vehicle. To my surprise,I has a wonderful experience. The salesman (Mason) was knowledgeable and a joy to work with. The finance manager (Rod) was professional and made the overall experience hassle free. Kudos to the entire team at Rick Hendrick Buick GMC More

Service Dept. They serviced my truck and checked for a leak in one of my tires, Said there wasn't a leak. Tire is steill leaking. Went back and was told that it wou They serviced my truck and checked for a leak in one of my tires, Said there wasn't a leak. Tire is steill leaking. Went back and was told that it would be awhile. before they could get to it. Disappointed to say they least More

Awesome experience with Tavien! Very pleasant, highly recommend! I was able to get in and get out with ease. They even picked me up and brought me into the dealership! A+ service! recommend! I was able to get in and get out with ease. They even picked me up and brought me into the dealership! A+ service! More

Very bad experience with Rick Hendrick Gmc. Service department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after getting upset they said they would take it off another truck. A little untrusting I wanted to watch my truck. I was treated poorly and very rude to me. I ended up leaving without my light being fixed. No follow up call or anything. I strongly suggest not using this dealership. More

Thank You My sales Rep was Kenmanuel Carrizale. I want to thank him and all those that assisted him to make certain all my concerns were taken care of quickly. My sales Rep was Kenmanuel Carrizale. I want to thank him and all those that assisted him to make certain all my concerns were taken care of quickly. More

Donny Robertson was truly wonderful! Thank you for all the help. I will surely recommend Rick Hendrick Buick GMC! Great Experience at this location! Thank you! the help. I will surely recommend Rick Hendrick Buick GMC! Great Experience at this location! Thank you! More

Bad car, bad service, bad dealership. This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out of trailers than I had with Rick Hendricks dealership. See I would be fine if they just did the typical stuff stealerships do (terrible trade-in value, bogus fees, etc..) but they add on terrible customer service. The employees here are completely incompetent, from the knowledge of their vehicles to actually closing a deal. It honestly felt like I was there first ever customer and they were just figuring things out. No one ever returns my calls, they forget to have me sign documents, lose documents I've already signed, and then they blatantly lie to my face. It took over two months to receive my registration and the temporary plates had long been expired, so there I was renting a car out of pocket. When I finally got my registration, a week later the car starts falling apart. Now I was told over and over again that all their used cars came with 3 months warranty, well when I call in explaining I am having issues, they refused to help, they said that warranty only applied to cars over 75,000 miles. and I was at 54,000. Go figure. Anyway, this isn't even half of the problems I had with this dealership, I could go on forever. In the end, I cannot recommend Rick Hendrick to anyone. I cant understand where all these positive reviews come from considering how terrible the customer service is, and I dealt with a lot of the employees, from sales associates to sales managers, finance, to finance managers, even the general manager, none of them returned phone calls and they were all terrible, so it's not like I just got unlucky. These big dealerships deal in such large volumes they do not care about you all. More