Rick Hendrick Buick GMC Duluth

Service Dept. They serviced my truck and checked for a leak in one of my tires, Said there wasn't a leak. Tire is steill leaking. Went back and was told that it wou They serviced my truck and checked for a leak in one of my tires, Said there wasn't a leak. Tire is steill leaking. Went back and was told that it would be awhile. before they could get to it. Disappointed to say they least More

Awesome experience with Tavien! Very pleasant, highly recommend! I was able to get in and get out with ease. They even picked me up and brought me into the dealership! A+ service! recommend! I was able to get in and get out with ease. They even picked me up and brought me into the dealership! A+ service! More

Very bad experience with Rick Hendrick Gmc. Service department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after getting upset they said they would take it off another truck. A little untrusting I wanted to watch my truck. I was treated poorly and very rude to me. I ended up leaving without my light being fixed. No follow up call or anything. I strongly suggest not using this dealership. More

Thank You My sales Rep was Kenmanuel Carrizale. I want to thank him and all those that assisted him to make certain all my concerns were taken care of quickly. My sales Rep was Kenmanuel Carrizale. I want to thank him and all those that assisted him to make certain all my concerns were taken care of quickly. More

Donny Robertson was truly wonderful! Thank you for all the help. I will surely recommend Rick Hendrick Buick GMC! Great Experience at this location! Thank you! the help. I will surely recommend Rick Hendrick Buick GMC! Great Experience at this location! Thank you! More

Bad car, bad service, bad dealership. This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out of trailers than I had with Rick Hendricks dealership. See I would be fine if they just did the typical stuff stealerships do (terrible trade-in value, bogus fees, etc..) but they add on terrible customer service. The employees here are completely incompetent, from the knowledge of their vehicles to actually closing a deal. It honestly felt like I was there first ever customer and they were just figuring things out. No one ever returns my calls, they forget to have me sign documents, lose documents I've already signed, and then they blatantly lie to my face. It took over two months to receive my registration and the temporary plates had long been expired, so there I was renting a car out of pocket. When I finally got my registration, a week later the car starts falling apart. Now I was told over and over again that all their used cars came with 3 months warranty, well when I call in explaining I am having issues, they refused to help, they said that warranty only applied to cars over 75,000 miles. and I was at 54,000. Go figure. Anyway, this isn't even half of the problems I had with this dealership, I could go on forever. In the end, I cannot recommend Rick Hendrick to anyone. I cant understand where all these positive reviews come from considering how terrible the customer service is, and I dealt with a lot of the employees, from sales associates to sales managers, finance, to finance managers, even the general manager, none of them returned phone calls and they were all terrible, so it's not like I just got unlucky. These big dealerships deal in such large volumes they do not care about you all. More

LIED TO ME ABOUT MY CAR! We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a click sound.. and that I could not control the steering. We have had not had the car that long..but we make sure to get the service check-ups and every time they tell us the car is fine. After telling my husband the car felt unsafe..and I was scared driving the children in it anymore.. he took the car last week up to the service department again.. letting them know it is not driving properly..and they told us after two hours of inspecting they could not find anything wrong with it. They called me personally and fed me a load of mess claiming it was just a heavy car..and bigger cars can feel like that because of the engine. Thank the Lord I did not listen to that bull and we took it to another GMC dealership AND THEY FOUND $1500 WORTH OF MESS WRONG WITHT THE CAR. They said the front shocks on the car were locked, the suspension torque was messed up and the steering columns were also messed up. Also on top of that the car needed major servicing which Rick Hendrick services department never told us ! The other GMC couldn't believe that Rick Hendrick dealership gave us back the car ..which could have caused a major accident especially with me having two small children. THIS IS NOT OVER AND WE WILL BE FILING SEVERAL COMPLAINTS. More

i worked with Donny and Ronny , both are outstanding guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they made it worked. More