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Rick Hendrick Buick GMC Duluth
Duluth, GA
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 636 reviews
September 03, 2019
Happy customer! Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st a Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st and they were able to give me a great deal! I ended up getting the car i loved. Very friendly ppl here! More
by Vromero29
Employees Worked With
Luis Gutierrez
August 09, 2019
They straight out lied about an advertised price. I usually don't write bad reviews but I have stewed on the actions of Ricky Hendrick Buick and GMC's service and honesty. I live in NC and found this I usually don't write bad reviews but I have stewed on the actions of Ricky Hendrick Buick and GMC's service and honesty. I live in NC and found this dealer online. They had their new 2019 Acadia's on sale for a great advertised price. So I called to confirm the sales price and to set up a time to bring in a trade and a down payment. I drove 3 hours with 2 kids to this dealer with the understanding that the car was on sale for the sale price advertised online. We get there and we test drive the car and everyone was nice. When we sat down to talk numbers they wouldn't give me the sale price that was advertised online, that was confirmed. I feel like because I was a female they could just boss me around and not follow through. And I totally understand adding taxes and fees but the price that they started with was not the advertised price and the advertised price was never on any finance papers. They tried saying the advertised price was only for certain days and you had to have a 05 or newer Chevrolet in the house hold. We have a 07 Chevrolet and I took pictures of the sale add dated the date I was there.They should have honored the advertised price and then factored in my down payment and my trade. Also using their buying estimate on their website is crap and the sales man Luis even agree that it shouldn't be on the website because it gives "false information." So long story short they don't honor their advertised prices and lied just to get me down there. SO I would not recommend this dealer to anyone. More
by Asolesby3
Employees Worked With
Luis Gutierrez
August 06, 2019
Service department Very horrible customer experience, no welcome no friendly un professionalism I requested for the manager, all employee refused to direct me the main P Very horrible customer experience, no welcome no friendly un professionalism I requested for the manager, all employee refused to direct me the main Personal for the specific location, finally one Spanish looking guy came forward to speak to me but he was more acting like nightclub security, he came straight to me said, if you asked me a copy of the service we had done, and don’t mention about original copy of receipt that we put new condenser system, then told him I have the right to require and he was treating me to leave the area, and call a police they advised me to follow with the lawyer, going this specific dealership service center be prepared for all this. JAMIS Barnes very unprofessional manager ever meet he doesn’t fit his position at all More
by Dereje
Employees Worked With
JAMIS BARNES
July 29, 2019
My wonderful experience at Rick Hendrick's Duluth I went to Rick Hendricks Chevy in Duluth I had a sales guy by the name of Ricardo Anthony. I am so very happy that he was my sales person he really w I went to Rick Hendricks Chevy in Duluth I had a sales guy by the name of Ricardo Anthony. I am so very happy that he was my sales person he really worked hard to help me get the best deal for me. He has a very claim demeanor but hard working deal maker. If you every go there see him . Thanks Ricardo More
by Tonette j Happy Satisfied Customer
Employees Worked With
Ricardo Anthony
July 10, 2019
Always a Good Experience! I purchased my new Buick Encore at Rick Hendrick. I was pleasantly surprised by Lauren, a friendly no pressure salesperson, who made my buying experi I purchased my new Buick Encore at Rick Hendrick. I was pleasantly surprised by Lauren, a friendly no pressure salesperson, who made my buying experience as painless as possible. Corey Wright is my service advisor, and when I brought my car in for a question he greeted me by name even though he had never met me, and was patient with me while making my wait a minimum. Great guy! I don't generally like dealerships, but Rick Hendrick Buick is an exception! More
by sharonhg
Employees Worked With
Corey Wright
July 09, 2019
Took car in for problems w/ infotainment center and rear ac Even though I had to leave the car for 2 days, Corey Wright, arranged for a loaner vehicle. He made sure everything was done correctly Even though I had to leave the car for 2 days, Corey Wright, arranged for a loaner vehicle. He made sure everything was done correctly More
by jjjjj123
Employees Worked With
Corey Wright
June 17, 2019
Amazing Customer Service! Adam was my salesperson. He is very knowledgeable and honest. He values your time and listens to what you do and dont say about the vehicle you're loo Adam was my salesperson. He is very knowledgeable and honest. He values your time and listens to what you do and dont say about the vehicle you're looking for. I will definitely be asking for him when I'm ready for my next trade in. If you need a new (or used) car...please ask for Adam O'donnell More
by GmCLover
Employees Worked With
Adam O'Donnell
May 13, 2019
Service Dept my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this other crap and did the work for that, but not the bulb replacements. how do you not do what we wanted in the first place? but of course do all the work you recommend? so I go back and speak to someone in service and they told me my wife declined the light bulb replacements -__- WHY would she decline the work for what she came here for in the first place! The service dept needs to get it together. We spent $275, paid for all this extra crap, but they didnt even fix what we wanted. I feel like its the classic case of dealerships taking advantage of women who dont know any better. And I say this coming from someone who has worked in automotive for the last 10 years. More
by trentlewis
Employees Worked With
Jeff Williams
April 16, 2019
Never was able to make a purchase Sales associate made a promise that the dealer did not keep and was against company policy. Extremely upset and training needs to be made a priority. Sales associate made a promise that the dealer did not keep and was against company policy. Extremely upset and training needs to be made a priority. More
by MichaelM
Employees Worked With
Cameron
November 16, 2018
Salesperson Not educated My name is John Randolph and I wanted to take a little time out of your day to discuss the service I received at Rick Hendrick GMC Buick back when I p My name is John Randolph and I wanted to take a little time out of your day to discuss the service I received at Rick Hendrick GMC Buick back when I purchased my vehicle this past June. What a beautiful clean and well kept facility you have. Very nice. I purchased a vehicle from you guys June 16th, 2018 GMC Acadia Fwd Drive SLE 2. I mentioned to the sales guy (Cameron) that I wanted to trade my 2013 Honda Accord V6 fully loaded from heated mirrors to smart wipers for something with a little more room. I'm not really into trucks and my parents have an Acadia '07 and I love it, hence the reason I was in to look at them. I made the salesman (Cameron) aware that I like the Acadia and needed the room because: A- I race road and mountain bikes so needed the space. B- I do a lot of camping etc. C- I have a large dog. D- Most importantly , I was purchasing a camper and needed something to pull it. At the time there were two Acadia's on the lot. Mine and a white one which was the SLT. I test drove the SLT and liked the way it drove so we started the paperwork. I said I didnt like the white that much, what other colors do you have. He pulled my current vehicle up and put them side by side. Same body, same wheels same interior etc. I asked the salesman (Cameron) what's the difference in the two vehicles. (Cameron) said the difference was the white Acadia had the Bose System, on screen Navigation, Leather seats, regular floor mats and that was it. Bose system I can do without. The navigation system I can live without. Leather VS Cloth seat- Took the cloth seat option because of my dog and my model had all weather mats. Awesome let's go with the grey. Here is my issue and why I wanted to contact you. The Salesmen was not educated on the vehicle at all. All he knew was the few things that he told me and that was it. Over and over I had different pictures of different campers and even showed several campers that I was going to look at that next week. The vehicle is a 4 cyclinder 👀. I didnt even know SUVS came with a 4 cyclinder engine. I didn't find this out until around a month after having the vehicle when I went to buy my camper. My towing capacity is only 1,000. That's not what I was looking for. We did not do a walk around inspection. He didn't get in to show me how to work anything. I drove off the lot with a little over a half tank of gas. I ran out of windshield washer fluid in about 1 week of using it a few times. I had to go back during the week to get my tank filled up. I promise I cant make this stuff up. I came back later on to see (Cameron) and he was not in. I finally caught up with (Cameron) and he said " hey man, hows it going, hows the car". "I said not good" and I asked, "hey, you remeber why I was buying a SUV right?" He said yeah for the bikes and I said remember I was buying a camper as well. " oh yeah, did you get it?" "NO, you put me in a 4 cyclinder." He went back to say its a V6. I said no. He said , "let me look it up." I said look it up and sure enough, its a 4 cyclinder. Didn't even apoligize that he put me in the wrong vehicle. Now I have to put all this money down to get in a V6 when Initially thats what I thought I was getting. On top of that,I have had nothing but issues with my car. See below for the issues: Car has turned off twice while sitting in traffic- Not the auto start/stop but completely shut off. Putting it in reverse, its a hard reverse and the vehicle is new- Normal driving. The vehicle RPM's have raced up very high while traveling to a race one day while the cruise control was set. The grid on the back up camera- out of every 10 backups, the grid will only come up 3-4 times. The other day the auto start engaged and the vehicle struggle to shut off. The light turns green, vehicle struggles about 8 seconds trying to restart back up. 10/15/18 my passenger blinker in the rear goes out 😕. When I have pressed on the gas on the freeway several times, the vehicle stutters, sort of stalls and then goes. Once again, my car is back in the shop and the dealership I took it to immediately knew what the issue was. I explained all symptoms to the techs at Rick Hendrick, not saying they are bad techs, but they could not find or did not know what the issue was. I'm very discourage stemming from this process. I wanted you to be aware of this situation. I love my vehicle even with the issues, but I have to trade it in a few months due to it interferring with what I like to do. It'd be nice if the Rick Hendrick floor sales crew is more educated on the vehicles on the lot. Every other sales person when I told them the story said the same thing that the salesmen should have known. Thanks I hope your day is going well Sales Guy- Cameron Jacksonimage.png More
by jrandolph1
Employees Worked With
Cameron Jackson
