Rick Hendrick Buick GMC Duluth

LIED TO ME ABOUT MY CAR! We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a click sound.. and that I could not control the steering. We have had not had the car that long..but we make sure to get the service check-ups and every time they tell us the car is fine. After telling my husband the car felt unsafe..and I was scared driving the children in it anymore.. he took the car last week up to the service department again.. letting them know it is not driving properly..and they told us after two hours of inspecting they could not find anything wrong with it. They called me personally and fed me a load of mess claiming it was just a heavy car..and bigger cars can feel like that because of the engine. Thank the Lord I did not listen to that bull and we took it to another GMC dealership AND THEY FOUND $1500 WORTH OF MESS WRONG WITHT THE CAR. They said the front shocks on the car were locked, the suspension torque was messed up and the steering columns were also messed up. Also on top of that the car needed major servicing which Rick Hendrick services department never told us ! The other GMC couldn't believe that Rick Hendrick dealership gave us back the car ..which could have caused a major accident especially with me having two small children. THIS IS NOT OVER AND WE WILL BE FILING SEVERAL COMPLAINTS. More

i worked with Donny and Ronny , both are outstanding guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they made it worked. More

I purchased a used vehicle I had requested information several months back about a particular vehicle that i was looking for. They contacted me when they found one and it was just what i wanted and at several months back about a particular vehicle that i was looking for. They contacted me when they found one and it was just what i wanted and at a very good price. My sales reps name was Tyler Belle. I was very happy with her help and because it was after dark and my wife could not drive at night she delivered our vehicle to our house . More

Sent me home in an unsafe vehicle. I bought a used truck from here and was sent home in an unsafe vehicle. During the test drive the front end was making a clunking noise which I point I bought a used truck from here and was sent home in an unsafe vehicle. During the test drive the front end was making a clunking noise which I pointed out to the sales person and asked them to make sure that was not something unsafe. I was told the truck had been looked over very well and would go through safety inspection. They even removed brand new tires which they claimed had cupping (myself or sales person could not feel any cupping so maybe service wanted the expensive tires?) and replaced them with tires nearly half the value to be 'safe'.... but thats besides the point so stay with me. The car was delivered to me and still exhibited the loud clunking noise when going over small speed bumps or potholes so I scheduled to have a local shop look at it as it didn't seem right... well before I could make my appointment one of my ball joints literally broke off while driving leaving me stranded. I am very thankful this did not happen at high speed or while driving in N. GA mountains as it could have killed myself or someone else. It is understandable that something can break on a used car but this was pointed out during test drive and is a huge safety issue if not addressed. A few short weeks (most of that time I was not even using truck as I was away on travel) after buying a truck from Hendricks that was deemed safe I was left stranded and spending 600.00 to fix and thankfully not dead or injured. Upon having these fixed it was 1) very obvious that the old ones were blown out and should have been noticed during any typical safety inspection as there was a ton of play and visually the ball joints were not in good shape and now that they are fixed the truck makes no clunking noise and steers perfectly. More

I drove to Duluth after working all day, near Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and m Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and my daughter. We both ended up buying new cars. Austin went above and beyond to get our payments where we needed them to be. These guys stayed until after 11:00 PM to finalize everything. I just can’t say enough good things about them. They went above and beyond, in every way! We had shopped at a dealership in Marietta, on the previous Saturday (different make of car & not a part of Rick Hendrick Automotive) and we had a horrible experience. I am so happy that we went to and purchased from Rick Hendrick Buick GMC! They are a shining example of true customer service! They have earned my respect and definitely my future business. More

Chevy Silverado I have never been to a Rick Hendrick deanship before. I researched my vehicle online, and showed up with my family on a Saturday. My client advisor I have never been to a Rick Hendrick deanship before. I researched my vehicle online, and showed up with my family on a Saturday. My client advisor was Kenmanuel Carrizales, great person, and helped us throughout the process. Ken and staff got me a great finance rate, cheaper than what I was already approved for, to help get me in the vehicle and most importantly as a whole EXCEED MY EXPECTATIONS with service and my experience. I originally declined getting regular service due to the length of travel, oil change, etc, but after seeing the detailed process of service and scheduling I might just change my mind. More

disgusted We purchased a used vehicle(2017) in 2018 with 3200 miles on it, and bought the aftermarket/same as new bumper to bumper warranty for this car. We wer We purchased a used vehicle(2017) in 2018 with 3200 miles on it, and bought the aftermarket/same as new bumper to bumper warranty for this car. We were not told that the car had been wrecked. The front bumper came loose (at less than 9000 miles on the car) and had a ford dealer ship look at it and was then told the bumper had been replace previously, went to Hendricks and was told that it does not cover the bumper to be fixed. Very unhappy with this dealership and would never recommend that you purchase a vehicle with this car lot. I had to have this issue fixed out of my own pocket. Who would think a car with less than 9000 mile would be falling apart. More

Disappointed Customer My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there t My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience. More