Rick Hendrick Buick GMC Duluth

disgusted We purchased a used vehicle(2017) in 2018 with 3200 miles on it, and bought the aftermarket/same as new bumper to bumper warranty for this car. We wer We purchased a used vehicle(2017) in 2018 with 3200 miles on it, and bought the aftermarket/same as new bumper to bumper warranty for this car. We were not told that the car had been wrecked. The front bumper came loose (at less than 9000 miles on the car) and had a ford dealer ship look at it and was then told the bumper had been replace previously, went to Hendricks and was told that it does not cover the bumper to be fixed. Very unhappy with this dealership and would never recommend that you purchase a vehicle with this car lot. I had to have this issue fixed out of my own pocket. Who would think a car with less than 9000 mile would be falling apart. More

Disappointed Customer My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there t My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience. More

Happy customer! Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st a Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st and they were able to give me a great deal! I ended up getting the car i loved. Very friendly ppl here! More

They straight out lied about an advertised price. I usually don't write bad reviews but I have stewed on the actions of Ricky Hendrick Buick and GMC's service and honesty. I live in NC and found this I usually don't write bad reviews but I have stewed on the actions of Ricky Hendrick Buick and GMC's service and honesty. I live in NC and found this dealer online. They had their new 2019 Acadia's on sale for a great advertised price. So I called to confirm the sales price and to set up a time to bring in a trade and a down payment. I drove 3 hours with 2 kids to this dealer with the understanding that the car was on sale for the sale price advertised online. We get there and we test drive the car and everyone was nice. When we sat down to talk numbers they wouldn't give me the sale price that was advertised online, that was confirmed. I feel like because I was a female they could just boss me around and not follow through. And I totally understand adding taxes and fees but the price that they started with was not the advertised price and the advertised price was never on any finance papers. They tried saying the advertised price was only for certain days and you had to have a 05 or newer Chevrolet in the house hold. We have a 07 Chevrolet and I took pictures of the sale add dated the date I was there.They should have honored the advertised price and then factored in my down payment and my trade. Also using their buying estimate on their website is crap and the sales man Luis even agree that it shouldn't be on the website because it gives "false information." So long story short they don't honor their advertised prices and lied just to get me down there. SO I would not recommend this dealer to anyone. More

Service department Very horrible customer experience, no welcome no friendly un professionalism I requested for the manager, all employee refused to direct me the main P Very horrible customer experience, no welcome no friendly un professionalism I requested for the manager, all employee refused to direct me the main Personal for the specific location, finally one Spanish looking guy came forward to speak to me but he was more acting like nightclub security, he came straight to me said, if you asked me a copy of the service we had done, and don’t mention about original copy of receipt that we put new condenser system, then told him I have the right to require and he was treating me to leave the area, and call a police they advised me to follow with the lawyer, going this specific dealership service center be prepared for all this. JAMIS Barnes very unprofessional manager ever meet he doesn’t fit his position at all More

My wonderful experience at Rick Hendrick's Duluth I went to Rick Hendricks Chevy in Duluth I had a sales guy by the name of Ricardo Anthony. I am so very happy that he was my sales person he really w I went to Rick Hendricks Chevy in Duluth I had a sales guy by the name of Ricardo Anthony. I am so very happy that he was my sales person he really worked hard to help me get the best deal for me. He has a very claim demeanor but hard working deal maker. If you every go there see him . Thanks Ricardo More

Always a Good Experience! I purchased my new Buick Encore at Rick Hendrick. I was pleasantly surprised by Lauren, a friendly no pressure salesperson, who made my buying experi I purchased my new Buick Encore at Rick Hendrick. I was pleasantly surprised by Lauren, a friendly no pressure salesperson, who made my buying experience as painless as possible. Corey Wright is my service advisor, and when I brought my car in for a question he greeted me by name even though he had never met me, and was patient with me while making my wait a minimum. Great guy! I don't generally like dealerships, but Rick Hendrick Buick is an exception! More

Took car in for problems w/ infotainment center and rear ac Even though I had to leave the car for 2 days, Corey Wright, arranged for a loaner vehicle. He made sure everything was done correctly Even though I had to leave the car for 2 days, Corey Wright, arranged for a loaner vehicle. He made sure everything was done correctly More

Amazing Customer Service! Adam was my salesperson. He is very knowledgeable and honest. He values your time and listens to what you do and dont say about the vehicle you're loo Adam was my salesperson. He is very knowledgeable and honest. He values your time and listens to what you do and dont say about the vehicle you're looking for. I will definitely be asking for him when I'm ready for my next trade in. If you need a new (or used) car...please ask for Adam O'donnell More

Service Dept my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this other crap and did the work for that, but not the bulb replacements. how do you not do what we wanted in the first place? but of course do all the work you recommend? so I go back and speak to someone in service and they told me my wife declined the light bulb replacements -__- WHY would she decline the work for what she came here for in the first place! The service dept needs to get it together. We spent $275, paid for all this extra crap, but they didnt even fix what we wanted. I feel like its the classic case of dealerships taking advantage of women who dont know any better. And I say this coming from someone who has worked in automotive for the last 10 years. More