Rick Hendrick Buick GMC Duluth

Bad car, bad service, bad dealership. This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out This was by far the worst car buying experience I've ever had, and I buy a lot of cars. I have had better luck with shady private dealerships run out of trailers than I had with Rick Hendricks dealership. See I would be fine if they just did the typical stuff stealerships do (terrible trade-in value, bogus fees, etc..) but they add on terrible customer service. The employees here are completely incompetent, from the knowledge of their vehicles to actually closing a deal. It honestly felt like I was there first ever customer and they were just figuring things out. No one ever returns my calls, they forget to have me sign documents, lose documents I've already signed, and then they blatantly lie to my face. It took over two months to receive my registration and the temporary plates had long been expired, so there I was renting a car out of pocket. When I finally got my registration, a week later the car starts falling apart. Now I was told over and over again that all their used cars came with 3 months warranty, well when I call in explaining I am having issues, they refused to help, they said that warranty only applied to cars over 75,000 miles. and I was at 54,000. Go figure. Anyway, this isn't even half of the problems I had with this dealership, I could go on forever. In the end, I cannot recommend Rick Hendrick to anyone. I cant understand where all these positive reviews come from considering how terrible the customer service is, and I dealt with a lot of the employees, from sales associates to sales managers, finance, to finance managers, even the general manager, none of them returned phone calls and they were all terrible, so it's not like I just got unlucky. These big dealerships deal in such large volumes they do not care about you all. More

LIED TO ME ABOUT MY CAR! We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a We purchased a used 2017 Certified Yukon. I started complaining to my husband that the car was sitting like a low rider in the front and was making a click sound.. and that I could not control the steering. We have had not had the car that long..but we make sure to get the service check-ups and every time they tell us the car is fine. After telling my husband the car felt unsafe..and I was scared driving the children in it anymore.. he took the car last week up to the service department again.. letting them know it is not driving properly..and they told us after two hours of inspecting they could not find anything wrong with it. They called me personally and fed me a load of mess claiming it was just a heavy car..and bigger cars can feel like that because of the engine. Thank the Lord I did not listen to that bull and we took it to another GMC dealership AND THEY FOUND $1500 WORTH OF MESS WRONG WITHT THE CAR. They said the front shocks on the car were locked, the suspension torque was messed up and the steering columns were also messed up. Also on top of that the car needed major servicing which Rick Hendrick services department never told us ! The other GMC couldn't believe that Rick Hendrick dealership gave us back the car ..which could have caused a major accident especially with me having two small children. THIS IS NOT OVER AND WE WILL BE FILING SEVERAL COMPLAINTS. More

i worked with Donny and Ronny , both are outstanding guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they guys! Worked well and at a great pace with me! Highly recommended. Went to another dealer and didn’t feel right, so came and seen these guys and they made it worked. More

I purchased a used vehicle I had requested information several months back about a particular vehicle that i was looking for. They contacted me when they found one and it was just what i wanted and at several months back about a particular vehicle that i was looking for. They contacted me when they found one and it was just what i wanted and at a very good price. My sales reps name was Tyler Belle. I was very happy with her help and because it was after dark and my wife could not drive at night she delivered our vehicle to our house . More

Sent me home in an unsafe vehicle. I bought a used truck from here and was sent home in an unsafe vehicle. During the test drive the front end was making a clunking noise which I point I bought a used truck from here and was sent home in an unsafe vehicle. During the test drive the front end was making a clunking noise which I pointed out to the sales person and asked them to make sure that was not something unsafe. I was told the truck had been looked over very well and would go through safety inspection. They even removed brand new tires which they claimed had cupping (myself or sales person could not feel any cupping so maybe service wanted the expensive tires?) and replaced them with tires nearly half the value to be 'safe'.... but thats besides the point so stay with me. The car was delivered to me and still exhibited the loud clunking noise when going over small speed bumps or potholes so I scheduled to have a local shop look at it as it didn't seem right... well before I could make my appointment one of my ball joints literally broke off while driving leaving me stranded. I am very thankful this did not happen at high speed or while driving in N. GA mountains as it could have killed myself or someone else. It is understandable that something can break on a used car but this was pointed out during test drive and is a huge safety issue if not addressed. A few short weeks (most of that time I was not even using truck as I was away on travel) after buying a truck from Hendricks that was deemed safe I was left stranded and spending 600.00 to fix and thankfully not dead or injured. Upon having these fixed it was 1) very obvious that the old ones were blown out and should have been noticed during any typical safety inspection as there was a ton of play and visually the ball joints were not in good shape and now that they are fixed the truck makes no clunking noise and steers perfectly. More

I drove to Duluth after working all day, near Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and m Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and my daughter. We both ended up buying new cars. Austin went above and beyond to get our payments where we needed them to be. These guys stayed until after 11:00 PM to finalize everything. I just can’t say enough good things about them. They went above and beyond, in every way! We had shopped at a dealership in Marietta, on the previous Saturday (different make of car & not a part of Rick Hendrick Automotive) and we had a horrible experience. I am so happy that we went to and purchased from Rick Hendrick Buick GMC! They are a shining example of true customer service! They have earned my respect and definitely my future business. More

Chevy Silverado I have never been to a Rick Hendrick deanship before. I researched my vehicle online, and showed up with my family on a Saturday. My client advisor I have never been to a Rick Hendrick deanship before. I researched my vehicle online, and showed up with my family on a Saturday. My client advisor was Kenmanuel Carrizales, great person, and helped us throughout the process. Ken and staff got me a great finance rate, cheaper than what I was already approved for, to help get me in the vehicle and most importantly as a whole EXCEED MY EXPECTATIONS with service and my experience. I originally declined getting regular service due to the length of travel, oil change, etc, but after seeing the detailed process of service and scheduling I might just change my mind. More