Rick Hendrick Buick GMC Duluth

They were extremely friendly and professional and helped me a lot with trading my car me a lot with trading my car More

I purchased my dream truck! ! Thank you Ken! You kept us informed and helped us throughout the process…you guys are the BEST! ! Thank you Ken! You kept us informed and helped us throughout the process…you guys are the BEST! More

Brought my 2024 GMC AT4 in for a 4 wheel alignment. Service advisor was good and excellent service, but my truck is still not properly aligned. I called the next day and I haven't received a call back Service advisor was good and excellent service, but my truck is still not properly aligned. I called the next day and I haven't received a call back for my issue. More

My first service appointment was easy to schedule and was completed in a timely manner. I arrived, checked in immediately, and was out about an hour later. completed in a timely manner. I arrived, checked in immediately, and was out about an hour later. More

Dealership was okay don’t know if they have what I need but Eddie was the best part of the experience but Eddie was the best part of the experience More

Transactional vs Relational Not customer centric reactive vs proactive Service and maintenance is a key factor in a customer's experience of ownership and potential brand loyalty. Servic centric reactive vs proactive Service and maintenance is a key factor in a customer's experience of ownership and potential brand loyalty. Service Advisors should be empowered to build relationships that include trust, transparency, and other key factors that create an atmosphere of customer confidence in the dealership. My negative experience with the dealership's service department is not a failure of the Service Advisor, rather it's a failure of management, ownership, and an entrenched automotive industry standard of transactions over relationships. That's as much as I'm willing to share. More

Jeff Williams in service was excellent in communication and providing repairs for reasonable cost. Also providing transportation to home since I was within 10 miles was extremely valuable perk. and providing repairs for reasonable cost. Also providing transportation to home since I was within 10 miles was extremely valuable perk. More

Ellis was amazing in helping my family find a new vehicles. I will go to him for all of my car buying needs and recommend my family and friends vehicles. I will go to him for all of my car buying needs and recommend my family and friends More

Nate in service is helpful, they have been fair in cost and scope of work and scope of work More

All of the staff at the dealership were very inviting and cordial. My salesman, Ben, made the purchasing of my new GMC pick up truck, very enjoyable and refreshing. He was very informative and providing a de cordial. My salesman, Ben, made the purchasing of my new GMC pick up truck, very enjoyable and refreshing. He was very informative and providing a detailed demonstration of all of the options on my new vehicle. He even offered refreshments while we waited for the finance department. Ben made a potentially stressful buying experience, a very fun and enjoyable event. He is to be commended for his professionalism. I would highly recommend Ben as well as Rick Hendrick GMC/Buick of Duluth Georgia to anyone looking to purchase a new vehicle. More