Rick Hendrick BMW

Service Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car cleaned, to which I replied I would. However, service did not clean my car very well. Very Disappointing! I had to go home and vacuum the car and the outside had dirt dripping down the trunk, with water spots all over the car. More

Appointment Problem When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina co When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina company that did not let the Charleston office know. More

Wonderful team!Great service deptLoved Dustin Johnson Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would recommend highly More

Great Customer Service Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other items the car might need in the future. More

My experience atHendrick's Service Department; A Short Story When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker tha When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker that brews double shots of extra strong lattes or the bottomless snacks - it is truly the service. I could go on with testing how long of a story I could write until I've reached this review's maximum word length, but I'll spare you to only share one outstanding example that lead me to actually trade in my BMW and buy a new one. Just because I wanted to make sure I could keep going to the same service department. It was 7pm I rolled up on a tow truck with my sad BMW. Kristen Powell, in service, knew they were out of loaners and weeks out to take on any new appointments due to hurricane Dorian coming through as a Cat3. I want to say, the touching part was when she offered that I drive her Mini Cooper (a spare vintage vehicle she had for her own errands) until she had the chance to assess mine. No. The outstanding part of the story is when the results didn't show anything and the mechanics reported that my vehicle was fine - Kristen did not take that as an answer. Going to management, she got the approval to run more tests and replace parts she was certain were the cause. At that point it felt to me as she was looking out for my safety. Time and money is irrelevant when you're going 65 on the highway and your vehicle shuts down with no explanation (this is why I had to get it towed over). My BMW since then has been traded in for a newer model of a Mini and I cannot be happier to hop and skip over to the service department and get more coffee... and also see Kristen and the team. More

First time at the service department Charleston BMW Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW ow Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW owner, I'm just learning about my vehicle. I appreciate the way they listened to my concerns, and the steps taken to rectify the concerns. More

My first time here, great customer service My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sa My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sara. More

Rick Hendrick's BMW Service is always great at Rick Hendrick's BMW. They responded quickly to a potential problem and got me in the same day. Thanks guys!! Charlotte Service is always great at Rick Hendrick's BMW. They responded quickly to a potential problem and got me in the same day. Thanks guys!! Charlotte More

Tire Replacement, Vehicle Service They did a great job in a timely fashion, as they always do. I would not hesitate to purchase another vehicle from Rick Headrick BMW, They did a great job in a timely fashion, as they always do. I would not hesitate to purchase another vehicle from Rick Headrick BMW, More

Found a car I love and was able to close deal and drive away Was able to quickly identify car I wanted. Able to quickly consummate the deal with the extras I wanted. The "genius" Isabella was extremely helpful i Was able to quickly identify car I wanted. Able to quickly consummate the deal with the extras I wanted. The "genius" Isabella was extremely helpful in squaring me away with the electronics More