Rick Hendrick BMW

Sam and Mallory were excellent. Marly listened to what we wanted and delivered. She was very knowledgeable regarding the features of the car. Marly listened to what we wanted and delivered. She was very knowledgeable regarding the features of the car. More

Friendly. Professional. Courteous. Welcoming. Not pushy. Relaxed atmosphere. Clean and comfortable. It’s not a fast paced high pressure feeling type place. Professional. Courteous. Welcoming. Not pushy. Relaxed atmosphere. Clean and comfortable. It’s not a fast paced high pressure feeling type place. Which is nice. More

Very straightforward out of state deal. Honest, highly recommend. Jerry Pannell was responsive and good. Honest, highly recommend. Jerry Pannell was responsive and good. More

I loved everything about this dealership! Everyone was very welcoming, helpful and friendly as soon as I walked through the doors. I simply cannot thank Allison enough for her kindness and am Everyone was very welcoming, helpful and friendly as soon as I walked through the doors. I simply cannot thank Allison enough for her kindness and amazing quality of service!!!!! She’s the absolute best! I’ve purchased cars at least 5 times in my entire life and this was the fastest and smoothest process ever! Allison went above and beyond to answer all of my questions I had about the vehicle as well as purchasing warranty! The entire process was seamless from the moment I arrived thanks to her. I am so happy with my purchase! If I ever had to buy another car I would definitely contact her again! She’s the best of the best! More

Tom Heater at Hendrick BMW has been absolutely phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeab phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeable, responsive, and above all, trustworthy. His dedication and professionalism made the entire process smooth and enjoyable. This was hands down the best car buying experience I’ve ever had. If you're looking for someone who truly puts your needs first and delivers exceptional service, Tom is your guy! More

I reported a problem with the doors re-locking after I unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but w unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but when watching the video taken by the technician, I realized the advisor had not understood the sequence. So I will live with this problem (a nuisance) for another year. Other than that, this dealer is tops. More

This BMW Dealership is the Best hands down! I was a Lexus owner for 22 years!! Yes 22 years until August 8, 2025 when I decided to trade in my LX570! I went to Hendrick BMW in Charleston, SC I was a Lexus owner for 22 years!! Yes 22 years until August 8, 2025 when I decided to trade in my LX570! I went to Hendrick BMW in Charleston, SC and met with Tom Heater my Sales Advisor! I knew I wanted a SUV and decided the X7 was the one! Tom Heater was very efficient and showed me 4 different X7s and Tom pointed out a X7 M60i that just arrived at the dealership a few days prior. He offered to let me test drive it and that sealed the deal. Tom actually made my purchase of the BMW X7 M60i and the trade in of my LX 570 very smooth! Thank you Tom Heater for giving me a 5 Star Sales experience at Hendrick BMW of Charleston! I absolutely love my BMW X7 M60i !! More

Good service, questionable advice. I was advised to replace a run flat tire because it had a puncture and a steering wheel because thread on the leather was unraveling. Cost of new tir I was advised to replace a run flat tire because it had a puncture and a steering wheel because thread on the leather was unraveling. Cost of new tire $475 plus ; cost of steering wheel $ 1025 plus. I was told run flat tires can’t be repaired -untrue except under certain circumstances. It is BMW’s policy not to repair them due to liability. The tire never lost more than a pound of air over the course of a week . The car has under 18 k miles on it. The flat out statement that the tire can’t be repaired is total xx. I got it repaired by a reputable tire company in under 30 minutes for free. I was told that the fraying thread was the result of wear. The car has under 18 k miles on it. My advisor was very pleasant and accommodating and my review is directed at BMW. The service technician recommended the tire replacement and my advisor’s supervisor recommended the replacement steering wheel . I have a case open with BMW of America regarding the steering wheel. You asked for a review. Your welcome. I More

Great customer service and workmanship. We feel very at home with Rick Hendrick BMW! Kudos to all the staff for a great job! We feel very at home with Rick Hendrick BMW! Kudos to all the staff for a great job! More

Jerry is #1! This is the second car I’ve bought from him in the past two years. Jerry is knowledgeable and knows exactly what he’s doing. He goes above and beyond This is the second car I’ve bought from him in the past two years. Jerry is knowledgeable and knows exactly what he’s doing. He goes above and beyond. Thanks Jerry! More