Rick Collins Toyota

Six trips to Toyota service departments for the same problem, four wasted days off, 26 emails, countless calls to dealership(s), numerous phone conversations with Toyota Customer Care, four days without problem, four wasted days off, 26 emails, countless calls to dealership(s), numerous phone conversations with Toyota Customer Care, four days without a vehicle, hundreds of miles driven to Toyota service departments, and IT STILL LEAKS! If you want to know more, search the internet for rick collins toyota blog. More

The car my daughter bought was a complete lemon she has put a new motor in it and it needs a transmission she can't afford. after having no luck with this dealership I would discourage anyone from shopping put a new motor in it and it needs a transmission she can't afford. after having no luck with this dealership I would discourage anyone from shopping there. Rick Twyford for daughter Megan. 712-333-4423 More

I was in negotiations with a used truck purchase. Scheduled the inspection and spoke with my salesman and told him that the inspector would be in touch with the dealership to work out the exact time Scheduled the inspection and spoke with my salesman and told him that the inspector would be in touch with the dealership to work out the exact time (within 24 hours). Seems another manager at the dealership knew this, spoke to another customer telling that party to get in by mid morning before the inspection. The cust. did and purchased the truck while it was being inspected! Spoke with the sales manager on duty about this, who said they would call me if the truck sold or not. Well they never called. Seems they used my inspection to add some urgency to the sale. Even though they knew that my inspection agent had an appointment and yet still sold the vehicle. It is not illegal to work in this manner, but if a customer has scheduled a time to see a vehicle, you use that to your advantage and bring in another buyer - that is plain bad business. Or good business if you want to make a buck and don't care about your reputation or customer. Most dealerships don't behave in this kind of manner thankfully, I have purchased over a dozen cars over the years and well this ranks as one of the worst dealerships in the country. Do not use this dealer they will not treat you right or give any quality service, plenty of other dealers out there - buyer beware of these folks. More

Called and asked many questions since I had to drive 100 miles and felt good about the responses I received. TWO days after I purchased the vehicle, the engine light came on!! Had advanced auto turn off t miles and felt good about the responses I received. TWO days after I purchased the vehicle, the engine light came on!! Had advanced auto turn off the light and made an appointment with my mechanic the next day. I then told the dealership that if it did not check out, I would be bringing it back. Their response was we are not ford and there is NO 3 day lemon rule/law. 2 days later the engine light came back on at approximately 125 miles. Took back to my mechanic and it was a O2 sensor and a speed sensor. The next week went back to the shop, this time was the 2 rear O2 sensors. Soon after the engine light came back on and it went back to the mechanic. Misfire on bank 5 (spark plug). Took it to Ford to have the spark plugs replaced. Ford says previous owner ignored the misfire, which sent unburnt fuel to catalytic converter and fried it. Soon after the engine light came back on and went back to my mechanic. Catalytic converter on driver's side replaced. After the 2 rear sensors were replaced and the dealership basically told me to pound dirt, I posted my fustrations on their facebook page. Days later I talked to Ryan Collins and he finally admitted that they knew their was mechanical defects with the truck. He then told me that if someone showed up in Omaha, I would pay dearly. Made a police report and am following up with attorney general's office, dealer licencing board and the bbb. More

Bill was $200 higher than what the service writer's verbal estimate was and they did not call me like I asked if bill was over $500 as I had marked at vehicle drop off. I spoke to service about the ad verbal estimate was and they did not call me like I asked if bill was over $500 as I had marked at vehicle drop off. I spoke to service about the additional cost and the service writer then said that is the normal cost on that repair (timing belt, water pump and sbelt); did not seem to care that 1. the bill was $200 higher than the other service writer's estimate and 2. and was not concerned when I said that I had listed that I had wanted a call if the bill was over $500. Customer service called me the next day to see how my service was and I explained to her about the bill and she said they would be back in touch with me about that issue and no one has called (20 days ago). Also, parts dept -- I canceled ordered parts as I was told that it 'would be a couple of weeks'. I went down to the dealership and was told that the parts were on a 5 week backorder which they did not tell me at the time of purchase. I wish I could remember the service writer's name but I cannot. More

I can't imagine a worse experience. I flew 1,100 miles to Iowa to pick up a Certified 2008 Tundra. Before the purchase, I had asked a lot of questions about the condition of the truck. I was concerned about Iowa to pick up a Certified 2008 Tundra. Before the purchase, I had asked a lot of questions about the condition of the truck. I was concerned about dents and dings being beyond normal. They replied with pictures of a few scratches but said the truck was otherwise perfect. I also asked about interior rattle and squeaks. I’m particularly annoyed by these kinds of things. They assured me that everything was fine. So after a long flight, they picked me up and took me to the dealership. Immediately, I noticed rust on the tail gate and on the rear bumper. Then, I saw there was a poorly applied aftermarket clear bra which was discolored, dirty, and scratched. A visual inspection of the exterior revealed numerous scratches, chips, and dings. Despite this, we decided to take the truck for a test drive. Immediately, I noticed a stench of dirty dog inside the truck. During the test drive, there were a couple of rattling noises coming from the dash board. So clearly, they did nothing to inspect this vehicle for a potential customer coming such a long distance to make a purchase. At first, I decided not to buy the truck. The dealer drove me to a hotel and agreed to try and fix the issues. While I was desperately trying to find a flight home, they called to inform me that they had taken care of the smell with an ionizer. They had also removed the clear film and some aftermarket door edge guards. Late in the evening they brought the truck back to the hotel. It was dark and very cold so I tried to be quick inspecting the exterior. The interior now smelled less like a dirty dog and very “bleachy” which is normal with an ionizer. The effect of the ionizer did a good job of covering up the smell. When I asked about the dog smell, the sales manager (the owner’s son) said he knew the previous owner and then he didn’t have a dog. When I pointed out the dog hair on the interior, he cited that the detailer they hired to clean the truck for them may have had a dog. What a joke! Since I couldn’t get a flight back home, I grudgingly agreed to purchase the truck. Since then, I’ve had nothing but trouble with it. The gas pedal required 14 (yes… fourteen) phone calls to Toyota’s Customer Care and two trips to the dealer to fix. The dog smell is back. Collins Toyota agreed to send me a check for $300 so I could have the interior professionally cleaned. After 3 days of work at the detailers, it appears to be gone. When I took the truck in for an inspection, they found that the alignment was off. Apparently, the Toyota certification process does not include a check of the alignment. To me, that’s pitiful. For what ever reason, the tech who did my inspection noticed a scratch on the roof of the truck that extended from the front to the back. In other words, there is a 4 foot scratch on the roof which is so deep that it can’t be polished out. Toyota Customer Care did nothing about the rust or alignment citing that I had to take it up with Collins Toyota. Several calls to the dealer yielded absolutely no help whatsoever. Both Collins Toyota and corporate Toyota took a passive aggressive approach once I started bringing these issues to their attention. Toyota made me take the truck to my local dealer and the service advisor agreed that this truck has some serious rattling issues. He said he would call Toyota about it and see what could be done. Two weeks pass and I heard nothing from the dealer so I called and they said “Toyota will cover this as good faith but you’ll need to pay about $75 to $100 for the labor.” What the heck? Are you kidding? Toyota is going to cover the thirty cents worth of Teflon spray they are going to use. And I have to pay $75 to $100… that’s all? The service advisor then told me that even with this money spent, it would probably still rattle. I can’t believe how this purchase event unfolded. It just went from bad to worse and no one seemed to care. The bottom line is that you can’t trust Collins Toyota (especially Ryan Collins) and you can’t count on Toyota to help you out when you need it. More

Just bought a Toyota Sienna and a older car for our son. Very good expience and would go back again. John W. was very helpful and very patient with us. All the people we worked with were very friendly and Very good expience and would go back again. John W. was very helpful and very patient with us. All the people we worked with were very friendly and knowledgable. My wife hates car shopping and she was very pleased with the work from Rick Collins and his staff. Would go back again for sure. More

BEST TOYOTA DEALERSHIP IN THE AREA! I recently BEST TOYOTA DEALERSHIP IN THE AREA! I recently purchased a second Toyota from Rick Collins Toyota in Sioux City. As usual, Ryan treated us very we BEST TOYOTA DEALERSHIP IN THE AREA! I recently purchased a second Toyota from Rick Collins Toyota in Sioux City. As usual, Ryan treated us very well and I would definitely buy a car from him again. He is very friendly and they also have an excellent service department as well. Ryan is very dependable and trustworthy, too. We will be looking to purchase antoher Toyota in the next year or so and we WILL plan to get it at Rick Collins Toyota. Over the years, I have bought quite a number of cars from various dealerships and they are truly the best I've found. I highly recommend this dealership if you're looking for a dependable vehicle (Toyota), friendly staff, good service, and a fair price. More

I will keep buying Toyotas from Rick Collins as long as they are here in Sioux City. Ryan Collins helped me and did a great job. He was very friendly easy to talk with. They were very helpful and flexib they are here in Sioux City. Ryan Collins helped me and did a great job. He was very friendly easy to talk with. They were very helpful and flexible on what my options were for financing and payments. I got the exact vehicle I wanted and love it! Most of the time, buying a car isn't a good experience. Not at Rick Collins Toyota. They are very nice, helpful, and knowledgeable. You don't feel any pressure at all to get into something you aren't 100% comfortable with. This is my 3rd Toyota, all from Rick Collins, at it won't be my last. Keep up the good work! More

Ryan was great to work with. Anytime he made a pledge or promise, he kept it and always kept me informed. He was honest and sincere. A pleasure to work with. The dealership was willing to negotiate on th promise, he kept it and always kept me informed. He was honest and sincere. A pleasure to work with. The dealership was willing to negotiate on the price and seemed very committed to making me happy. Please note, this dealership is 190 miles away from where I live, but they had the Certified used Prius I was interested in. More