Rick Case Volkswagen - Service Center

battery & oil change i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WA i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WAIT (that’s WITH an appointment)? $50 per hour for labor? i am literally INSULTED. unless you FIX this (it should have been $0) the next time i lease, i will NOT lease with VW #DyingBrand Absolutely disgusted. More

Service Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the m Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the most enjoyable experience, but working with Rick Case VW for the past 3.5 years has been the worst! My lease ends in 4 months and I will never step foot in a Rick Case dealership! More

My service guy Jorge is the best! My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel wel My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel welcomed. More

Satisfied Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. More

Horrible people and place! I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been 3 years 2 months since I leased this car and wanted to charge $145 for a diagnostic when I show up for air bag, ABS, traction control and Power Steering light coming on all at the same time?! What crap and completely disgusting service every time! More

Service Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . More

Justin Ross provided excellent customer service. Justin Ross provided excellent and professional service. He really looks out for his customers and goes the extra mile. Justin, I left VW as a very ha Justin Ross provided excellent and professional service. He really looks out for his customers and goes the extra mile. Justin, I left VW as a very happy customer and look forward to scheduling all future maintenance with you. More

Service visit SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service Thank you Walter ! More

Simple oil change and tire rotation I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arr I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arrival I was told to go sit in the lobby and wait for a technician. I was not seen by a technician until 10:45 AM who told me that the service would take at least an hour and a half. He then tried to scam me with an addition to my car that I didn't need. Along with this, the complementary website wouldn't allow me to access any website, aside from google. I brought my laptop to do work because I was told that the wifi would support it, but of course it didn't. I will never come back to this godawful, slow as xxxx car dealership. The staff is not helpful and they always take longer than they say to finish what you came in for, no matter if you have an appointment or not. This is a garbage car dealership. More

$794.17 20000 mile maintenance on 2015 Jettta with nothing w My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel vehicles means that Volkswagen needs to make profits any way they can even taking advantage of you for maintenance and possibly car purchases. My story follows: I called Rick Case Volkswagen Service Dept and asked how much the 20,000 mile Maintanence would cost. The reply was $247.00. May 27 my son took the car and Rodrigo the service guy said that Volkswagen recommends the brake fluid be exchanged every two years. So he approved that and asked for an alignment to be done also. Rodrigo gave him three sheets to sign, one on top of the other, staggered and said sign here, here and here. Which he did without checking each and every page. Why would he, he assumed this organization would be trustworthy? The cost for a 20,000 mile Maintanence on a 2015 Jetta was $797.17. After this I called Volkswagen Chat to ask how often does Volkswagon recommend the brake fluid be exchanged? The reply: the first time is after three years and every two years after that. Rodrigo lied to build the balance of the work order. This is a two year old car that had no problems. Just in for a oil-change and wheel alignment. Save yourself some trouble. Go somewhere else! More