Rick Case Volkswagen - Service Center

Its a magnific service. Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excell Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excellent as well...will not change dealer. More

Volkswagen Service Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sal Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sale on our visit. Justin also told us that the vehicle would be inspected and he would contact us if any issues were identified. Thank you for your attentiveness and quick service. More

Not Good at all About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was cha About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was charged for the tires and alignment.... I asked for a quote but never did receive one!! Now I go back for oil change and tire rotation and your service department tells me I need two new tires and the cost to fix the rear end alignment is $1000.00 dollars. Why if you new the car would not align properly did I get charged for alignment you could not do? And now I have a mess on my hands do to you misleading. I do not think I will ever be using your service department and or purchasing from you. Sincerely Unhappy customer!!! More

very bad well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, long story short I already have a tag but I asked to if he would be able to extend to 30 days tag and he said yes just call him I have been calling him no answer I call and ask to speak to a manager than the young lady transfer me to the finance department, and of Couse he answer the phone, and he told me that the transfer already went through, and I was not happy because that was not what we had agree upon. just to make a sale/commission you make a very good experience the worse in my life. and I would never do business with this company again and I know its not the company is the people that works for the company that's make people flee this way. don't get me wrong everyone was very happy as soon as I get my car and trying to reach someone no one is available . thanks Andria Brown-Maynard More

Walter in the service department was very helpful Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and f Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and food while you wait for your car to be ready More

Great dealer! My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome de My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome deal and even better service. A car and Walter are great! Ámbar was the sales rep for me and my husband. We bought two cars for him on the same day! He did not work with us this time but he is A+! Rick Case VW is highly recommended! More

Excellent service! Great service! José Almánzar is the best! Excellent service received from him. He called me when the vehicle was ready that was before the time I Great service! José Almánzar is the best! Excellent service received from him. He called me when the vehicle was ready that was before the time I was expecting. More

Service Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service proce Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service process at all times More

Best ever I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of se I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of service writer Justin. He looked up my history and service contract, gave me the correct maintenance schedule and pricing, and quickly followed up on my request for additional work (wiper replacement). My car was ready in less time than anticipated and all service points were properly done. Thanks, Justin! More

Had a good experience taking my car for service. The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no sur The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no surprises when picking up the car. More