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95 Reviews of Rick Case Volkswagen - Service Center
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March 12, 2020
Great experience. Service advisor Curtis Knowles went above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. More
by Alex b
Employees Worked With
Curtis Knowles
March 08, 2020
Great service and honesty from the service advisor Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly rec Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy! More
by Jeffrey
March 03, 2020
Great service this past weekend, friendly team and very professional. Just a recommendation; vehicles turned in for service should be washed as a complimentary service as other dealers do. Thank you for professional. Just a recommendation; vehicles turned in for service should be washed as a complimentary service as other dealers do. Thank you for listening. More
by Allan M.
January 21, 2020
Hector service department excellent customer service. Hector excelente atencion al cliente rapido y explica muy bien lo que hay que hacerle al carro, me dijo 3 horas y en 2 el carro ya estaba lis Hector excelente atencion al cliente rapido y explica muy bien lo que hay que hacerle al carro, me dijo 3 horas y en 2 el carro ya estaba listo. More
by Camouno
Employees Worked With
Hector
September 18, 2019
Oil change, tire rotation and car wash problems Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Par Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Parts and had to by a quart of oil. I did not feel safe driving back and after adding oil had nothing to show away. This time I paid for a tire rotation but it was not done and they said the car wash was broken and if I wanted to get it washed I had to take my VW to a Honda dealer. When I complained to service writer he said there was nothing he could do. I keep coming back here because this is a leased vehicle and the sales department was outstanding but the service department is scary. If it wasn’t that I try to keep my maintenance records here to prove I took good care of my car this is the last place I’d let touch my car. I’m over 75 with heart problems and need a dependable car and their service on my car leaves me wondering if I’ll make it home every time they do regular maintenance. More
by One Quart Low
September 13, 2019
VW Shuttle Driver I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extreme I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida More
by Lida
Employees Worked With
Carlos Murillas
September 10, 2019
Great service The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will hav The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will have my vehicle serviced there again. More
by Chuck
Employees Worked With
JOSE ALMANZAR
September 03, 2019
Excelente Atencion Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier t Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier taller promedio. More
by Gaspar Vento
Employees Worked With
August 12, 2019
Check engine light was on. Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No iss Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No issues since. My son is happy. A+ More
by Soflovw
Employees Worked With
Jose Alamo
