Rick Case Volkswagen - Service Center

Oil change, tire rotation and car wash problems Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Par Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Parts and had to by a quart of oil. I did not feel safe driving back and after adding oil had nothing to show away. This time I paid for a tire rotation but it was not done and they said the car wash was broken and if I wanted to get it washed I had to take my VW to a Honda dealer. When I complained to service writer he said there was nothing he could do. I keep coming back here because this is a leased vehicle and the sales department was outstanding but the service department is scary. If it wasn’t that I try to keep my maintenance records here to prove I took good care of my car this is the last place I’d let touch my car. I’m over 75 with heart problems and need a dependable car and their service on my car leaves me wondering if I’ll make it home every time they do regular maintenance. More

VW Shuttle Driver I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extreme I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida More

Great service The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will hav The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will have my vehicle serviced there again. More

Excelente Atencion Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier t Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier taller promedio. More

Check engine light was on. Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No iss Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No issues since. My son is happy. A+ More

Excellent attention, excellent service This is an unmatchable service overall from the first person to take you car all the way to the General Sales Manager Mr. Sam Borges. Keep it up. You This is an unmatchable service overall from the first person to take you car all the way to the General Sales Manager Mr. Sam Borges. Keep it up. You make the difference. Best regards Luis & Alejandra Jaimes More

Always very good Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satis Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satisfied always More