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Rick Case Volkswagen
Davie, FL
280 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 280 reviews
July 02, 2020
I took my car in for service today because the low oil light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was tota light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was totally disappointed the Rick Case service. I picked up my car and it was filthier than when i had dropped it off. I had to wait about 20 minutes even before the car was found somewhere on the second floor and brought to me. It totally made me think that my car wasnt even looked at. I just feel like they just hit the reset button and off the car goes. I am seriously concerned about my safety and that of my family. I really do hope oil was added if it was low which i dont understand how that can be on a 2020 vehicle. I give the service department a zero review as they didnt not fulfill my expectations. I will not recommend this dealer to purchase a new vehicle yet alone to use the service department. More
by dianalema
Employees Worked With
Service Department
May 08, 2020
Awsome service! Every issue was solved. Excellent people skills. The only thing I do not like is that I have to write at least 25 words. skills. The only thing I do not like is that I have to write at least 25 words. More
by juakus
Employees Worked With
May 01, 2020
Was surprised at how fast they were able to complete rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) More
by Ryan
Employees Worked With
Luis Santos
April 30, 2020
Rick Case VW is always truthful and follows through with on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. More
by Mays1
April 27, 2020
Mauricio was wonderful to work with. He was very patient and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease tu and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease turn in on my previous car. More
by JR2266
Employees Worked With
April 21, 2020
My car wound start the night before and called the service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by 1:30pm. Excellent service and attention. You have a customer for life. More
by enbueno
Employees Worked With
March 23, 2020
This dealership is the best around the area, good customer service and they gave me a good deal on both of the cars that i got. customer service and they gave me a good deal on both of the cars that i got. More
by Alejandrofdez1964
March 21, 2020
Attentive Service Advisors, customer centric. Brought 2 Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Ross were very helpful with the process. More
by Cmanrique1207
March 17, 2020
I bought a 2017 Jetta and instead of being courteous and filling the car up with gas before I left the dealership I barely got enough gas to get home, also I’ve got to ball tires on the back of the car no o filling the car up with gas before I left the dealership I barely got enough gas to get home, also I’ve got to ball tires on the back of the car no one bothered to tell me that also the battery was dead practically before I got home I live 100 miles away. Rick case is the worst dealership ever I would never ever recommend Rick case More
by Alberto
March 12, 2020
Great experience. Service advisor Curtis Knowles went above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. More
by Alex b
Employees Worked With
Curtis Knowles
