Rick Case Volkswagen

I will never get back to this dealer. The Manager was extremely rude. He was holding a staff meeting at working hour, in middle of the showroom at 9:15am. Why he is open for business if he doesn't want A extremely rude. He was holding a staff meeting at working hour, in middle of the showroom at 9:15am. Why he is open for business if he doesn't want ANY customer to look at the cars that are in the showroom? He show either have his meeting before he opens to the public or in a private room, no in middle of the entire business! I wanted to buy a car, I needed to look at the vehicle there, he screams and kicked me out of the floor, very upset like if I was out of line. In front of his entire personal, everyone saw his actitud towards a customer. If that is the same that he is setting up, what can you expect from customer service there! When I walked out of the area towards the service department, a salesman came to me and apologized. I said..."why you apologized if you haven't done anything?" He has to come and apologize, not you. Of course the manager never came! Now I am taking my money to Gunther VW. Never again to Rick VW! I would like the owner to know how his people are treating the customers, this is easy to find out as it happens in front of everyone! More

Great experience. Wasn’t sure which model would fit our needs as a growing family and Alexander took his time and showed us every model. needs as a growing family and Alexander took his time and showed us every model. More

Rick Case service department always professional and friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team More

Excellent Service by Walter, took care of my concerns about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient More

Fue un placer y tranquilidad para mi que me atendieran hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! More

Very Disappointed. Waited for almost an hour from my Very Disappointed. Waited for almost an hour from my appointment time. when return the car the window film was Peel off. Quite disappointed with th Very Disappointed. Waited for almost an hour from my appointment time. when return the car the window film was Peel off. Quite disappointed with the service More

I felt very well at the dealer they Hebe me an excellent attention help me in every step I will recommend all the people that help me thank you attention help me in every step I will recommend all the people that help me thank you More

The best experience I’ve ever had at a dealership. Anderson Silva was amazing, polite, professional and got me a great deal!! I highly recommend. Anderson Silva was amazing, polite, professional and got me a great deal!! I highly recommend. More

Very clean. Nice and helpful people. Visit took less than anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food More