Rick Case Volkswagen

Absolute joke of a dealership. We inquired about a specific ID4 5 days ago and were told it would be in over the weekend. Juan called 4 days ago to try and get a deposit which we w We inquired about a specific ID4 5 days ago and were told it would be in over the weekend. Juan called 4 days ago to try and get a deposit which we were not opposed to as long as we could get a buyer's order to see fees breakdown. He agreed and said he would get back to us. Yesterday, the internet rep Jahmeka, says the car is there. Again I ask for a buyer's order so I can put a deposit down in good faith. She says she will get back to me. Today, I have to call her back and am told the car is pending sale as of this morning. This dealership is a waste of time and clearly has something to hide when it comes to its fee structure, else a piece of paper every other dealer provides wouldn't have been a problem. More

My current lease was ending and I was inundated with phone calls from the dealership promising great deals on a trade and new lease. All I got was a runaround and a waste of my time. Unfortunately wit phone calls from the dealership promising great deals on a trade and new lease. All I got was a runaround and a waste of my time. Unfortunately with VW you have to go to a dealership to buyout your lease. Rick Case VW does not tell you they are adding additional cost of over $300 for oil changes to the fees when writing up the end of lease deal. I understand they don't make money on lease buyouts but they should be upfront with these charges, to me it seems deceptive. More

Originally took in my 2017 Jetta for an 80,000 Mile service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been ge service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been getting our Jetta serviced there for several years and have also purchased vehicle there. We would highly recommend this dealership as the “go to”place for all your sales and Service needs. Thank you! More

I purchased 2 cars from Rick Case, in both cases Ivan was the Finance Manager. As I was new to the country then there were many things I was not sure how they worked; Ivan took the time to not only recommend the Finance Manager. As I was new to the country then there were many things I was not sure how they worked; Ivan took the time to not only recommend worthy options but also explain why so I didn't feel it was a sales trick. I'm so satisfied that, even when he changed his job within the dealer, he keeps returning my calls with questions regarding financing options. Car dealership world is not perfect for customers more than not and it's refreshing to find people like Ivan who is willing to assist you to his best. More

You will be tricked and feel awful! Bought a brand-new Atlas. On VW’s website my model has power liftgate. On my car’s window sticker, the car has power liftgate. The salesperson showe Bought a brand-new Atlas. On VW’s website my model has power liftgate. On my car’s window sticker, the car has power liftgate. The salesperson showed a car with the power liftgate. I get home and discover that the car has no power liftgate. Salesperson and Sales manager disappear! Then the GM of the dealer tells me that VW is not making the cars with this feature due to the complicated times we are facing…I’m left with no options…again, none of the sales team gave us a heads-up on this issue neither no one reached out to apologize for this mistake. More

Sales Manager Nick Jouault lied through his teeth to get out of a deal, saying that they could not sell a car to someone from out of state, as well as stating that a car had been sold which was still availa out of a deal, saying that they could not sell a car to someone from out of state, as well as stating that a car had been sold which was still available. This was all because they did not want to match a deal that they had already agreed on, and wanted to sell the car to someone else for a markup. Do not trust what they say, and take your business somewhere else. More

Went in to get Sentinel package honored. Carlos took pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior to. Needless to say no one contacted me until I reached out to them. Instead of being honest they blamed it on being backed up which is bs and TERRIBLE customer service in my opinion. I asked them questions up front to prevent this from happening and was given incorrect information throughout the entire process. Be honest with people up front and stop concealing lies and treat your loyal customers with more respect. More

Salesman Jhnon Castro was excellent and made the process easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. More

I puchased a new Atlas last week from Gregory and it was such a great experience that this past week I came back and purchased a Tiguan for my son. I had been looking for over a month and found the car de such a great experience that this past week I came back and purchased a Tiguan for my son. I had been looking for over a month and found the car dealers in Miami to be horrible so we drove 50 miles to purchase the vehicles from you. I will tell everyone what a great experience it was and what wonderful salesmen you have. Brenda Jabro More

Rick Case Volkswagen is truly #1. They are very professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volk professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volkswagen is the place to go for all of your automotive needs. More