Rick Case Volkswagen

Horrible Sales Experience A very poor sales experience at Rick Case VW. The dealership itself is quite pleasant with nice amenities for customer. My sales experience began wi A very poor sales experience at Rick Case VW. The dealership itself is quite pleasant with nice amenities for customer. My sales experience began with receiving a guaranteed, no haggle quote through the USAA buying service (Truecar). Upon my arrival, I was introduced to a salesperson who was very personable. I showed him my quote and told him I would buy the quoted automobile for the guaranteed price. He brought out the vehicle, and my wife and I test drove it. We told the salesman we would purchase the vehicle as quoted. He began by asking about financing and trade in. We told him that we would buy the car for cash, and there would not be financing. He excused himself and said he had to get the sales manager. He would be right back. About 20 minutes later the sales manager and salesman came in and immediately said he could not sell the vehicle at that price, because I was not financing through the dealership. He stated that the guaranteed price (which was a very fair price) included that I would finance the car and all rebates were factored in. He said that he would lose money at that price. I sympathized with him but insisted on paying the quoted price. This began the typical sales manager vs. customer scenario. He would retreat to his office, let us sit and come back to argue with us. I should have left, but this was a "guaranteed" price. This went on for several hours. At one point he said that he did not want to sell us a car. I asked if he was actually refusing to sell us a car. He replied he would but apparently we were not being cooperative. He insisted that we would have to pay an additional $1000 to make the deal. This cat and mouse game continued for about another hour. He finally came back and agreed to the original deal. We were then sent into the F&I office to complete documentation. The sales manager came in and announced that he discovered a $1000 rebate that could be applied to the deal. He had me sign an application for the rebate and whispered something to the F&I guy. The end result was to add an extra $1000 to the sale price, and then subtracting it from the price. The dealer benefited from the rebate not me. In addition in extra sales tax for me. All in all it was a horrible sales experience. It took over five hours to complete the ordeal. I have contacted Rick Case Corporate with my complaints and they would do nothing. Subsequent feedback was given to VW of America, and USAA Buying service and essentially no response after two months. Incidentally, I have had some interaction with their service department and I was quite pleased. My advice is that if you want to avoid intrigue, drama, and sitting for long periods, then avoid Rick Case VW, and be suspect of quotes from Truecar. They do not support their customers. More

Ripped Off by Rick Cas VW I left the dealership content with my new VW until later on I realized I got totally RIPPED OFF!! It's no wonder why they insisted I take the car home I left the dealership content with my new VW until later on I realized I got totally RIPPED OFF!! It's no wonder why they insisted I take the car home the same day! It's discussing how they payed it off and the screw you if you don't go over the numbers very carefully on your lease. what ever sale price you agreed RIck Cace VW will change it and youlll see you en up paying way over sticker price. They will tick you with amonthy payment but watch out what they write on the contract for the SALE PRICE!!! More

My experience I walked out after being lied to...this would have been the third car i bought from them.. very disappointed. Plus I called three times to confirm the I walked out after being lied to...this would have been the third car i bought from them.. very disappointed. Plus I called three times to confirm the deal before I went in.. More

Bad service (Don't buy a car for this dealer) Be careful buying a car from this dealer (Rick Case VW). I have leased a few cars in the past from different dealers. This dealer is the worst custome Be careful buying a car from this dealer (Rick Case VW). I have leased a few cars in the past from different dealers. This dealer is the worst customer service I have experienced. I have purchased the maintenance plan from this dealer, and the time came to use it for service as simple as oil change. I had to wait was over and hours and a half and they haven't taken the car in. So I asked for a loaner they said they can't give a loaner 'till they take in and see what is needed. But when you lease a car the salesman tells you that if you service takes more than two hours we will provide you with a loaner. Not true, they try to stay away from a loaner as far as possible. I understand you don't have $1000 car for loaner, but then tell your salesman not to promise the loaner. So Iend up taking my car because I had to go back to work, and at a later time I took it to other VW dealer, where I have leased my previous car, they toke care of it. But I had to pay because the maintenance contract is a Rick Case specific it's not a VW USA contract, which was not disclosed to me a time of purchase. To make things worst the next time I am trying to schedule a service call, for oil change, tire rotation, warranty call, and a recall .... I ask the service rep to tell me when can we schedule a time? So I can bring my car in, and get a loaner and go on my way, because obviously the amount of service needed it must take more than two hours. The answer was I can't guaranty anything. I did mention to the service rep. that after the first incident when I had to wait long time, I called VW USA and they called your dealer and your dealership told me that they make sure to take care of me next time and make sure that I don't have to wait. The rep. didn't care, she was like a broken disk... no apology or anything just repeating the same thing: I can't guaranty anything... The reason I came to Rick Case because they advertise a low price. I regret doing that. Because they are the biggest or Busiest VW dealer... they don't care losing a customer or two. Try to ask for a service manager, Service VP / Director. I did multiple time at different times and days, every time the answer was none available. Someone will call you with no returns calls. The last person called me int he previous incident was the service director George. I asked for him, he is no longer there. I guess he got fed up with bad service complaints... More

DO NOT BUY A CAR FROM THIS DEALERSHIP DO NOT BUY A CAR FROM RICK CASE VOLKSWAGEN!!! My wife and I were helping our 16 year old son buy his first car. We had negotiated a deal with Rick C DO NOT BUY A CAR FROM RICK CASE VOLKSWAGEN!!! My wife and I were helping our 16 year old son buy his first car. We had negotiated a deal with Rick Case VW over the phone and confirmed the price with the salesperson in writing via email (she had confirmed everything with her manager before confirming the deal to us in writing). The whole family went to the dealership to buy the car. When we arrived the car was conveniently sold. The floor manger said that he'd try to find the car at another dealer and arrange a trade. Since I'd done my homework I was able to tell him that the dealer in Lakeland had the car and gave him the VIN number. He said that he'd arrange the trade but would not honor the original price quote. After three days of promises that they were trying to get the car, I finally contacted the Lakeland dealer myself on a Saturday morning and purchased the car over the phone. Our family drove to Lakeland and picked up the car. We later found out that a lot of dealerships wouldn't trade with Rick Case. You can guess why. Before going to Rick Case, we were warned by all of the dealers who we spoke with what would happen - they wouldn't honor their promises (even if they were in writing). Unfortunately, we learned the hard way. Don't make the same mistake. (By the way, they also promised the 0% / 60 month no interest financing at the promised price but told us that wouldn't be honored either when we got to the dealership.) More

Super friendly dont know where to start from, the fast process to the extra friendly staff. Thank you RIck case VW for making me happy. I love my beetle and would re dont know where to start from, the fast process to the extra friendly staff. Thank you RIck case VW for making me happy. I love my beetle and would recommend this dealership to everyone. More

Clean and organized First off, I want to thank Bill for all he did to make this deal happen.his patient and going above and beyond is very appreciative.i got my Passat I First off, I want to thank Bill for all he did to make this deal happen.his patient and going above and beyond is very appreciative.i got my Passat I wanted with the color I wanted, and most importantly with the payment I wanted. It was a breeze and pleasurable experience. More

Amazing service clean facility with friendly and knowledgable staff. I am very pleased with my purchase and my payment. I want to thank all the staff that worked hard clean facility with friendly and knowledgable staff. I am very pleased with my purchase and my payment. I want to thank all the staff that worked hard to make this deal happen. More

Friendly staff After visiting many dealerships and feeling extremely frustrated , I received the best service here at Rick case VW . I definetly Will buy all future After visiting many dealerships and feeling extremely frustrated , I received the best service here at Rick case VW . I definetly Will buy all future vehicles through this dealership! Friendly staff with outstanding service. Highly reccomend ! More