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Rick Case Volkswagen
Davie, FL
280 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 280 reviews
October 18, 2018
Service Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the m Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the most enjoyable experience, but working with Rick Case VW for the past 3.5 years has been the worst! My lease ends in 4 months and I will never step foot in a Rick Case dealership! More
by Tiguan2015
Employees Worked With
Tiffany Koehler
October 17, 2018
My best experience with Dealers Me and my husband were in a very peculiar situation and Sam Borges (Sales Manager) and Alexander Herrera helped us and they took no effort to help us. Me and my husband were in a very peculiar situation and Sam Borges (Sales Manager) and Alexander Herrera helped us and they took no effort to help us. I highly recommend Volkswagen Rick Case, little time on hold, calm and comfortable environment. More
by Markabadahero
October 01, 2018
My service guy Jorge is the best! My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel wel My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel welcomed. More
by redhead954
Employees Worked With
JORGE RIVERA
September 26, 2018
UNETHICAL PRACTICES RUN!!! Bait and switch!! I was told they would "beat" any other dealer price by $500.00...KEN KEMPLER will get you in and the "desk manager" JORGE PEREZ w Bait and switch!! I was told they would "beat" any other dealer price by $500.00...KEN KEMPLER will get you in and the "desk manager" JORGE PEREZ will sing and dance and pretend his is "giving" you a "great deal". BS they wouldn't even match what I had. "LIAR LIAR PANTS ON FIRE" I wish a could give them NO STAR...drove 45 minutes to listen to some BS...after I was told company "policy" was "beat any deal by $500". More
by NR
September 22, 2018
Satisfied Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. More
by Martelo0312
Employees Worked With
September 18, 2018
Good experience with sales rep Sales man Franklin was very helpful. Sales manager Jim was not so helpful. I also brought my lease in for service . Josh was helpful, thanks Sales man Franklin was very helpful. Sales manager Jim was not so helpful. I also brought my lease in for service . Josh was helpful, thanks More
by Beau Dylan
Employees Worked With
September 08, 2018
Great service! A blessing I appreciate very much the way the manager Sam Borges received us and service us when we needed to select our car. It was fast, great service speciall I appreciate very much the way the manager Sam Borges received us and service us when we needed to select our car. It was fast, great service specially when he pointed us to Vicente Lopez to show us the different SUVs and a great description of these, differences and advantages of each one so we could chose the right one! Thank you very much! More
by Alejaimes
Employees Worked With
Other Employees :
Sam Borges - General Sales Manager -five stars!
September 06, 2018
Horrible people and place! I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been 3 years 2 months since I leased this car and wanted to charge $145 for a diagnostic when I show up for air bag, ABS, traction control and Power Steering light coming on all at the same time?! What crap and completely disgusting service every time! More
by Notbuyingfromrickcaseagain
Employees Worked With
Other Employees :
FELECEA SPENCER, JOSE ALMAZAR, JORGE RIVERA, SHU-LIN GOODWIN
September 06, 2018
Service Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . More
by P0pcorn99
Employees Worked With
September 04, 2018
Anvar is the BEST !! I received great customer service at this dealership .. my salesman Anvar was so patient and very informative, knew everything about the car I was buy I received great customer service at this dealership .. my salesman Anvar was so patient and very informative, knew everything about the car I was buying. And the finance director Howard was most kind as well. More
by Swyatt
