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Rick Case Volkswagen
Davie, FL
283 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 283 reviews
April 29, 2024
After 10 years of being a loyal rick case customer, we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we were asked to bring our two cars from PT. St Lucie . This person proposed something totally off to what we discussed over the phone, and disregarded the level of effort and her partner Kim discussed with us. So a total lack of professionalism. More
by Ivan Rodriguez
Employees Worked With
April 27, 2024
Great service, friendly and professional staff. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. More
by Barbara
Employees Worked With
Nilsa Seda
April 12, 2024
Service at this dealer has gone down. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. They told me it was. 2 hour wait after the fact and it was way over 2 hours . I had to go looking for the service tech no follow ups. And the music inside the dealer I felt like I was in the dealer in Miami . The customer service has really gone down. More
by TT2024
Employees Worked With
Don’t remember
March 25, 2024
If your looking to waste your time then this the dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my sear dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my search. I called to confirm that they still had the vehicle available and was told they did. I drove from Miami in the rain walked in the showroom then introduced to a salesman that had me walk through 3 floors of inventory to be told they didn't have the vehicle. I wasted my time and gas for nothing. I was just treated to an atempt of bait and switch. If your looking to buy a VW don't waste your time at Rick Case. More
by JREVILLA
Employees Worked With
Adrian
March 07, 2024
Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More
by staliaferro
Employees Worked With
February 27, 2024
Albert, one of the VW finance guys, is a little slimy snake. He tried convincing me that my car had less warranty than it actually has. When I wouldn't purchase it, he then proceeded to add a $700 charge snake. He tried convincing me that my car had less warranty than it actually has. When I wouldn't purchase it, he then proceeded to add a $700 charge in my finance agreement thinking I would not notice it. Then he lied and said if I removed it, my monthly payment would go up....just a pathetic slimy little man. I'm sure he has conned many unsuspecting hardworking folks out of their hard earned money. More
by Ljcnb
Employees Worked With
Albert Estevez
January 24, 2024
Excellent customer service. Very attentive personnel. Prompt response to fix my car. Explain everything to me. Very attentive personnel. Prompt response to fix my car. Explain everything to me. More
by Elvira
Employees Worked With
