Rick Case Volkswagen

Volkswagen Service Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sal Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sale on our visit. Justin also told us that the vehicle would be inspected and he would contact us if any issues were identified. Thank you for your attentiveness and quick service. More

Not Good at all About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was cha About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was charged for the tires and alignment.... I asked for a quote but never did receive one!! Now I go back for oil change and tire rotation and your service department tells me I need two new tires and the cost to fix the rear end alignment is $1000.00 dollars. Why if you new the car would not align properly did I get charged for alignment you could not do? And now I have a mess on my hands do to you misleading. I do not think I will ever be using your service department and or purchasing from you. Sincerely Unhappy customer!!! More

very bad well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, long story short I already have a tag but I asked to if he would be able to extend to 30 days tag and he said yes just call him I have been calling him no answer I call and ask to speak to a manager than the young lady transfer me to the finance department, and of Couse he answer the phone, and he told me that the transfer already went through, and I was not happy because that was not what we had agree upon. just to make a sale/commission you make a very good experience the worse in my life. and I would never do business with this company again and I know its not the company is the people that works for the company that's make people flee this way. don't get me wrong everyone was very happy as soon as I get my car and trying to reach someone no one is available . thanks Andria Brown-Maynard More

Great Through is all aspects of our lease Kevin was very informative and patient while our daughter made decision on which vehicle she wanted. He made the Through is all aspects of our lease Kevin was very informative and patient while our daughter made decision on which vehicle she wanted. He made the experience painless More

excellent Excellent and friendly staff willing to help you good manner I would recommend it to friends interested in buying or leasing VW I will return for serv Excellent and friendly staff willing to help you good manner I would recommend it to friends interested in buying or leasing VW I will return for services and listen a new car and the future More

Walter in the service department was very helpful Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and f Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and food while you wait for your car to be ready More

Great service straight forward Had a great time, the guys are straight forward when it comes to pricing no hidden fees they even helped me get lower payments, highly recommended. Had a great time, the guys are straight forward when it comes to pricing no hidden fees they even helped me get lower payments, highly recommended. More

Great experience! From the minute that we walked in to the closing of the deal, Dane was great! He was patient and walked with us the through the entire showroom with a From the minute that we walked in to the closing of the deal, Dane was great! He was patient and walked with us the through the entire showroom with a big smile while we selected the right car for us! Freddy from Finance was very knowledgeable and answered all our questions. Overall great experience, definitely would recommend! More

Great dealer! My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome de My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome deal and even better service. A car and Walter are great! Ámbar was the sales rep for me and my husband. We bought two cars for him on the same day! He did not work with us this time but he is A+! Rick Case VW is highly recommended! More

Satisfactory Transaction Experience was very satisfactory. Kevin and Daniel were very easy to deal with. The overall experience was very good The dealership by being open l Experience was very satisfactory. Kevin and Daniel were very easy to deal with. The overall experience was very good The dealership by being open late hours made it easy for us to meet with them. More