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Rick Case Volkswagen
Davie, FL
282 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 282 reviews
March 26, 2019
Great Experience I have bought several cars from Rick Case Volkswagen and it has always been easy and no hassle. The customer service is wonderful. I would recommend t I have bought several cars from Rick Case Volkswagen and it has always been easy and no hassle. The customer service is wonderful. I would recommend them to anyone. More
by Simply38
March 25, 2019
Efficient and Exceptional Experience Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my vehicle. The technician thoroughly inspected my vehicle and diagnosed the issue. Overall, I had an incredible experience with the service department at Rick Case. Thanks guys!! More
by VWNina
March 25, 2019
Car Service I was given excellent customer service by Hugo Alvarez. He was very thorough, polite and courteous. He did everything that we discussed. I recommend R I was given excellent customer service by Hugo Alvarez. He was very thorough, polite and courteous. He did everything that we discussed. I recommend Rick Case Weston service department More
by Grwat Shopper
Employees Worked With
Hugo Alvarez
March 15, 2019
Hassle free We had a great experience at Rick Case VW. Bob P was helpful and informative. The whole process was hassle free and we are completely satisfied. We had a great experience at Rick Case VW. Bob P was helpful and informative. The whole process was hassle free and we are completely satisfied. More
by Amy and Mike
March 13, 2019
Leased Vehicle The staff at Rick Case are very friendly, courteous, and professional. They made leasing my car a very pleasant experience. I would recommend this d The staff at Rick Case are very friendly, courteous, and professional. They made leasing my car a very pleasant experience. I would recommend this dealership to anyone interested in purchasing or leasing a vehicle. More
by Horsepower
March 02, 2019
30k service First, I was very pleased of to be able to obtain an appointment on Saturday morning after calling only the day before. The scheduler was very friend First, I was very pleased of to be able to obtain an appointment on Saturday morning after calling only the day before. The scheduler was very friendly and managed to squeeze me in the time slot I wanted. On the day of the service (3/02/19), I was received very courteously and the agent who took me in charge was very knowledgeable, professional and friendly as well. I remembered his name (Jose), because he also had an exemplary behavior the last time I came in for a battery replacement issue. He was very respectful of my time and kept me appraised of all the steps of the process. I was really surprised to be done much earlier than I expected. I would recommend this Rick Case VW Dealership in Weston and especially this young agent (Jose) to any customer who has some service due for his/her car. More
by Csetoc
Employees Worked With
JOSE ALMANZAR
February 26, 2019
Very pleasant Dane Was awesome to work with. He knew I was coming from Palm Beach to do business with his dealership he was honest and upfront and made our transac Dane Was awesome to work with. He knew I was coming from Palm Beach to do business with his dealership he was honest and upfront and made our transaction go very smoothly! His manager and him and the finance gentleman all three of them were very professional. Would love to do business with them again in he future! More
by Miamiheat
February 24, 2019
Satisfied customer Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase anot Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase another vehicle from them. Great deals, incentives and service. Very pleased! More
by Not satisfoed
Employees Worked With
February 15, 2019
DEALER SERVICE Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assista Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assistant provided transportation to nearby CCFL More
by SNOP3690
Employees Worked With
February 13, 2019
Its a magnific service. Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excell Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excellent as well...will not change dealer. More
by Amor0520
Employees Worked With
